Laylo Reviews 1,166

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent taste of the wines and their overall value for money. Many consumers appreciate the attractive and innovative packaging, finding it both convenient and aesthetically pleasing, making the wines suitable for gifts and various occasions. The delivery service is frequently highlighted for its speed and efficiency. However, some people were dissatisfied with the taste of certain wines, describing them as weak or having an odd flavor, and a few experienced issues with product leakage. Additionally, a small number of reviewers reported problems with delivery, including delayed or failed shipments.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the delicious and... See more

Quality

Reviewers consistently express satisfaction with the quality of the products. Customers frequently praise the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Value for money

Customers consistently report positive experiences with value for money. Many reviewers praise the reasonable... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My latest order from Laylo arrived perfectly on time for sharing with friends at a long Easter lunch. After enjoying Laylo wines from all over Europe since they launched in 2020, this one was a fine F... See more

Rated 5 out of 5 stars

Laylo is a small company with an excellent business aim - to sell quality wines in wine boxes and cans via mail order at a reasonable price. The range of wines is quite small but each is chosen to be... See more

Rated 5 out of 5 stars

Good ordering experience. The rose was light, summery and beautifully balanced. The cans of fizz were perfect and not overly bubbly. Lovely packaging and very convenient as we purchased to take to Ke... See more

Rated 5 out of 5 stars

Honestly, I had been skeptical about trying the (any) boxed wine, but after researching the (Naked Wine) history of the owners and the provenance of the Luberon producers, decided to take the plunge... See more


Company details

  1. Wine Store

Written by the company

Putting premium wines made by independent winemakers into boxes you can feel proud to display on your countertop. 🍷 Fresh for 6 weeks from opening 🌍 Generates 90% less carbon than glass bottles 🚚 Order before midday (Mon-Fri) for FREE next day delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

An excellent way to buy wine.

I have been ordering from Laylo since they started trading, the wine never fails to be please. The boxes are attractive, sturdy and easy to use.
An excellent company to buy from, I can fully recommend them.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Boxed wine…like you’ve never seen…

Boxed wine…like you’ve never seen before.
Premium, polished and perfection.
I’ve bought a few boxes and would much rather spend my money on wine that’s been lovingly curated by a small business than a cheap bottle of plonk in the supermarket.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Delicious wine

Delicious wine. Good balance of depth and flavour. Easy to order and fast delivery. The packaging is so beautiful. Would definitely recommend.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Failed to deliver at all

Failed to deliver at all.

Put an order in on Friday, and have heard nothing about when this would be arriving. Since it is now Christmas Eve I expect that I have just been ripped off to the tune of £75.00.

Yay!! Happy Christmas. Never buy from these people.

Update - refund has been processed. Still no wine though. Though there seems to be an attempt to blame Yodel for this failure.

I am still receiving some what passive aggressive attempts to 'relate' to me. It's very disingenuous, especially when they are along the lines of 'we notice that you have not brought from us in the past year'. Well this is why.

December 24, 2025
Unprompted review
Laylo logo

Reply from Laylo

Hi Kelly, we're so sorry that your order didn't arrive in time for Christmas. We've replied to your email and hopefully this will go some way to putting things right but apologies again for the delivery issues.

Rated 5 out of 5 stars

The wine is always delicious

The wine is always delicious, and top that with the customer service being so quick to respond and always very helpful. I will always come back to Laylo for any special occasion wine, or staycation wine!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Really tasty wine

Really tasty wine, absolutely beautiful box and delivered quickly. It’s so great that the wine will last around 6 weeks in the box. Plenty of time to enjoy it.

December 22, 2025
Unprompted review

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