Awful service. They are using Booking.com policies to cancel delayed collection so they charge 3 times the price and give you what car they have available. I'd expect much more from a company than hid... See more
Company replied
Location
Switch locationKarl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB
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See what reviewers are saying
Great service and helpful friendly staff especially AJ. Gave easy to follow instructions for the shuttle bus. Car was exactly as described and perfectly clean. Would definitely recommended this branch... See more
Company replied
Wow what a delightful experience, hiring a car from this company. Special thanks to AJ. Always goes the extra mile to ensure that we are looked after and always with a smile. Highly recommend. 😊
Company replied
Fantastic service from booking to dropping off the car. RK made the process effortless when we picked the car up. You get offered the additional insurance to reduce your excess, but they are not pus... See more
Company replied
Company details
About Drivalia UK - BELFAST INTL AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, United Kingdom
- 028 9244 8755
4.3
Excellent
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A.J was by far the best customer…
A.J was by far the best customer service rep I've ever delt with fast and brilliant
June 5, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Exceptional
Really exceptional from pick up at the airport to friendly customer service by RK at their hub.
Would choose their service anytime.
Highly reccomended!
June 5, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Awesome
Awesome! I had wonderful experience check in with Nick here, fast, and effective!
June 3, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service
Excellent service! Nick is very helpful and informative throughout the process.
June 3, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Professional friendly staff
June 1, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The team helped me out massively
The team helped me out massively! I was stuck last minute and they where able to help me out very quickly and a great deal
May 28, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service and value for money
We hired a car from Drivalia for the first time and the experience was great throughout. We were served by RK who helped us with explaining all the requirements, upgraded a car for us and provided a very friendly service on check in and check out. Would definitely recommend them. Great value for money and the level of service.
May 26, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly welcome with clear options and…
Friendly welcome with clear options and process. Easy location to get to.
RK was very helpful.
Will use again
May 26, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great hire company
Very quick collection from the airport, lovely attitude of staff and very clear communication explaining everything that was needed.
Thanks for a great experience.
May 26, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AJ was great and very helpful
AJ was great and very helpful - he gave great advice throughout.
May 15, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service
We didn't make things easy for the poor people here but Alan and Nick were very supportive, personable and efficient. The shuttle driver, Robert, was also fantastic. They ensured that we were able to get our car and get to our funeral on time. Would definitely come back to Drivalia (directly, next time).
May 15, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Brilliant customer service and lovely…
Brilliant customer service and lovely people. AJ was brilliant
May 15, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service Free upgrade
Really freindly great service from the driver who picked us up from the airport, gave us a free upgrade to a bigger nicer car. Will be using these again
May 11, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Smooth experience
Smooth pickup from the airport (the shuttle was already there) and quick service from RK at the desk meant it was an easy experience. The car is new and in excellent condition. I’d definitely use them again
May 4, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing customer relations from RK who…
Amazing customer relations from RK who saved the day when we had a problem booking via a third party. Highly recommended! Always book direct!
May 3, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rohit was outstanding
Rohit was outstanding, he sorted the mess left by PlanetRentals and gave us a free upgrade. Really lovely bloke.
May 3, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Shocking scare tactics used to force…
Shocking scare tactics used to force extra excess insurance
Told cover taken out when booked through booking,com didn’t covered for off street incidents, ie dinks in car parks. Excess would be £1500.
Then after paying an extra £128 during walk around vehicle, told any mark under 5cm doesn’t count or matter.
April 27, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Really friendly staff
Really friendly staff, brilliant service, no issues at all. Thank you all very much for the easy hire.
April 30, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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