Drivalia UK - BIRMINGHAM INTL AIRPORT Reviews 

Had a pleasant experience with my rental hire. Sammi was terrific and quick with the support. Will definitely be reaching out in the future.

​I am absolutely disgusted by the illegal, predatory, and fraudulent practices of Drivalia UK. This company is running a textbook scam, forcefully robbing money from customers' credit cards without a single shred of valid evidence or basic documentation.
​They wrongfully deducted £335 from my card for alleged tyre damage. When challenged, the branch manager, Andrew, completely bypassed UK financial merchant regulations and forced the payment through WITHOUT providing any official invoice, VAT receipt, itemized repair breakdown, or cost estimate.
​Here is the most scandalous and fraudulent part of their "evidence":
​ZERO SUBSEQUENT PHOTOS: Drivalia has provided ABSOLUTELY NO photographic evidence of the alleged damage to the specific tyre fitted on the vehicle. They are forcing me to pay for something they don't even have a picture of!
​FABRICATED RECORDS: The only check-out photo their team initially managed to dig up from their system showed an entirely DIFFERENT tyre brand/model. They got caught red-handed using false records.
​Furthermore, the tyre damage they are casually trying to pin on me involves a severe sidewall tear, which renders a vehicle completely UNROADWORTHY under UK law (Construction and Use Regulations). Since they have no proof this happened during my rental, it is clear Drivalia supplied me with an illegal, unsafe vehicle, severely compromising public safety and endangering my life.
​I have also escalated this matter directly to the BVRLA Conciliation Service
​DO NOT TRUST DRIVALIA UK.
They do not inspect cars properly, they supply unsafe vehicles, and they will literally steal money from your card with ZERO proof once you return the car. Absolute disgrace.

DO NOT USE THiS COMPANY. THEY ARE SCAM. we have had a very bad experience with this Car renting company. We were 5 mins late in reaching their offices due to birmingham traffic, and they were not ready to give us the car at the previously agreed price, and demanded £50 per day more. Already paid 437 and we were asked to pay £558 due to a delay of 5 mins in reaching thier office. There were no customers around, and the reason for charging extra was quoted that they were busy and the car that was on hold for us is no longer available.
We spoke to Sami in the Marsten Green Office, and he was very very unhelpful - I have been renting car for almost 10 years but this has been the absolute worst experience.
Update: the usual response contact us - well you better contact Sami from Birmingham and may be fire him - for the booking collection on Friday 10th July 12:30 pm collection with my last name - you don’t need more.
I am going to sing every day not to use your service to anyone who is thinking or renting a car. Wasted 4 hours of my time and made me spend £500 more. And brought a strain to my married life.

The worst Rental Experience ever and we have had a lot of Rentals
We had to wait 2 Hours before we could get the car even though we had booked it 6 months in advance Have never seen so much Damage on a car that we have ever Rented
We paid Extra for SatNav and it only worked by Apple car play
Which did not work very well
Also you get pressured into purchasing insurance which you do not need
They let us take the car out with a slow puncture and a seat belt that was jammed
So we were 1 seat down
Do not ever use this company as they are the worst’s company in Birmingham
They Yard looks like you are picking up a SCRAP CAR
PLEASE AVOID THIS COMPANY
AS THE SERVICE YOU GET FROM THEM IS THE WORST EVER. GARY

Terrible experience, long queue at their reception and very rude staff. Dozens of additional checks, and payments only to be told they didn’t have a vehicle for us. Contacted booking.com and got a refund. As we left we saw them haggling aggressively with an elderly gentleman over a car return. Do not use.

Avoid this company at all costs. Car was in very poor condition. I didn’t have anyone in the back the whole time I had it and they marked in their own review that it was average when I returned. No information on where to return. Place was closed when I got there. Customer service terrible, then they took more money because I was fined while I brought it back to where it got it for being in the set down too long. I will never book with them again

A really professional and straightforward experience :) The staff were excellent and the car also. Appreciated the efficient shuttle service between the airport and the hire centre. I will 100% be returning the next time I fly into Birmingham!

Warning: Absolute Scam. Avoid Drivalia and Ryanair!

They used a buried fine-print clause—requiring my credit card to be valid for six months past the rental date—to reject my card and force me into paying an extra £260 for their own insurance.

To make matters worse, the vehicle was handed over with extensive pre-existing bodywork damage. When I tried to report it, staff dismissively told me my forced insurance covered it anyway.

The real scam happened at drop-off: the agent verbally assured me everything was perfect, but the emailed digital report falsely claimed the pre-existing damage occurred during my rental. Dishonest, predatory practices from start to finish. Save your money and book elsewhere.

I have summited my details via your web site as requested below....

Rented a car for 2 days was a good price we were happy to pay for. Once we got to the location to pick up our car. There was fine print writing on the receipt saying that being a young driver (23-24) gets charged an extra £40 per day. If it had said this before we made the payment we would have reevaluated or at least known what we were getting into. Was super frustrating considering we had important plans for the days we had booked that completed got turned upside down. Just a heads up to any young drivers wanting to rent from this company

Booked on behalf of a business colleague for a rental car ex BHX for 1 week. Price OK and Car OK.
The problem is the service. They demanded that my colleague produce an EMBOSSED credit card and when he showed that his VALID credit card was not embossed, they arrogantly referred him to their T&Cs (a long winded 7 page document), where it stated only credit cards that are EMBOSSED shall be accepted for deposit. As my colleague's credit card was NEW and VALID, but was not embossed, he was strong-armed into purchasing the extortionate insurance before he was allowed to take the car! This seems a very devious shady tactic. Most (if not all) credit cards distributed now are not embossed. Will not book with this company again.

Avoid at all costs unless you want to be ripped off. Booked through booking.com and added insurance, very smooth and easy experience. Arrived to pick up an electric corsa only to be told they do not have that car and actually have 0 electric cars at all. Then to be told that because my credit cards are not ‘embossed’ I could not leave the £1.5k refundable deposit and must pay £350 (or there abouts) to get a car right there and then. I had 2 credit cards, 3 debit cards, my passport, driving license, bank statement and payslip only to be told ‘people make fake credit cards so we can’t accept these cards that are not embossed’ (this isn’t the customers problem unfortunately). The kicker is credit and debit card companies no longer print embossed cards! If you use this company and they say you have to pay an amount to waive the £1.5k deposit, make sure you know that this is non refundable unlike the £1.5k you would have blocked onto your credit card. Feels like a scam to make extra money.

I had booked a rental car with Booking.com, the rental company was Drivalia. Unfortunately my flight with Ryanair from Cork to Birmingham was delayed because a passenger died on board before take-off at Cork airport. As soon as it became clear that the delay would be lengthy I called Drivalia. Although I called them well before my pick-up time I was told I would lose the rental and fees I had paid. When I pointed out that the delay wasn't my fault and that a death had occurred on the plane the Drivalia member of staff's reply was "Not my problem mate". After the traumatic experience witnessing a fellow passenger's death, upon my arrival at Birmingham I had to find another car rental company. I have used booking.com numerous times for accommodation and have always been happy. Therefore I tried booking car rental via them. This was the first time and it will be the last.

Rob and Sammi (in BHX). You are absolute stars. More observant than me, you found my car keys had fallen out in the rental and drove them back to me before we had gone too far through the airport. Saved us from a horrible potential evening ahead at the other end... thanks so much!

Great service from BHX especially Sammi and Robert

I hired from Birmingham, a great bunch of guys and really helpful I couldn’t ask for a better service

After my car broke down at the end of the week, I looked online to find the best rates for a car rental over the weekend and came across Drivalia. The rates were very cheap and the staff at the Birmingham Airport branch, especially Sammi, were very helpful in assisting me in finding the right car and showing me how to use it as it was my first time renting a car. Over the weekend, I had no issues and the car was in great condition and I’ll definitely be bringing my service back here due to the positive experience. Once again, thank you :)

Rude, arrogant employee

I arrived from London to Birmingham Airporton the 22nd February to pick up a car for one month. I unfortunately picked up the wrong credit card. Which I paid by voucher previously close to £400 with a debit cardI want to return the next day by travelling back to London and coming back to Birmingham for with my credit card but this rude arrogant employee refused. He insisted on pain on the spot £935 insurance to take the car away.
Which I didn’t have…
I never received a refund I sent a series of emails to try to rectify the problem within the next two weeks the company refused avoid avoid avoid🤬

Aamer was brilliant