Drivalia UK - BIRMINGHAM INTL AIRPORT Reviews 

Got caught with hidden charges once I got to the counter and ended up having to pay more than double the amount I had agreed to. Scandalous. Never using this company again!!

Had a car booked for pick up after my flight but unfortunately got really sick and called Drivalia asking if I could pick up the car next morning. The agent said that would be fine and I could pick up before midday which he also added in notes. Next morning I was told no car and I had to pay an extra £500 to upgrade to the next available car. No manager was available and head office was closed. I needed the car and was left with no option. The agent that said I could pick up next morning was also off so I was misinformed and no consideration was given that it was for a valid reason. Old customer but no more.

If you want to see reality for this company, go to Google Reviews and scroll down past the companies positive comments which are CLEARLY written by them.

If I could put zero I would.This is the second time I have used this company and the first was ok.Last week we travelled to BHX to pick a car up.We waited 2 hours was told they did not have a car although it was booked and confirmed 2 weeks earlier,the money also taken off my credit card.Eventually we were told to get in touch with the third party!? given a number who then 35 mins later found me a smaller car at a higher cost.I declined the offer and hired a car from another company.We arrived in Birmingham at 2.30pm and got to Chesterfield(our destination)at 8.45 in the evening.We have been given a full refund thankfully,but NEVER again will I use this company.
Unfortunately I have tried to log in with 'my booking' and it dosent recognise my ref.number,so I contacted customer services but as yet no reply,figures really.

Booking the car was really easy and straightforward. Was a bit worried that rental office was off the airport premises and won't be able to find it however after landing I got in touch with Drivalia and Felicity who I believe is the branch manager sent the shuttle bus to pick me up.
Paperwork was done quickly and efficiently. Car was given with a full tank and in a very good condition. Could not fault the service at all. Would definitely recommend.

We booked a car for collection on our arrival at Birmingham airport. When we arrived to collect the car with 3 large suitcases, hand luggage and a set of golf clubs we were told that the car we had booked had been given to another customer and all they had was an Audi A1. We were left with no choice but to take the car or be stranded at the airport with our luggage. We had to flatten the rear seats and were just able to squeeze everything in. Thankfully a relative had met us and taken our daughter otherwise I’m not sure what we would have done. The staff were unhelpful and even suggested that we should be thankful we even got that car as they were going to cancel our booking the previous day! We are now stuck with a car that isn’t of much use. They keep fobbing us off by telling us to call back as they’ll have a bigger car for us, but each time we call they tell us they have nothing available, this has now been going on for nearly a week. Very disappointing service and would definitely not recommend.

Fantastic service. Staff sere extremely helpful, knowledgeable and friendly. The car was spotless and excellent to drove. Extending the booking was simple on the App. Thanks to Qasim and the lovely helpful lady on collection (Manager)

The team at Birmingham were extremely straightforward and professional to deal with. Felicity Millard kept me informed throughout the process.

A late hiccup in the process was dealt with efficiently and effectively, I would 100% recommend.

Hired an MG3, from start to finish the process was smooth and dealt with efficiently. I dealt with a lady called felicity and she was very known about the car and so helpful and friendly. No faults with the car, lovely and clear and as described. I will definitely be returning, thanks for making my journey stress free. Highly recommended

No car available even though I’d booked and paid a week in advance. I was supposef to collect car on evening of 11th after landing at Birmingham Airport but they were closed and asked me to return the following morning to be told they had no cars. Man there was rude and unhelpful. Also we weren’t the only peoplein the predicament. Never again! Stay away

Absolutely dreadful.
Called them to say the flight was delayed, "that's OK, come in the morning" he says. Went to collect the following morning to be greated with the most obnoxious sales assistant who said "so you booked last night, no car for you" Hertz to the rescue.

Took 30 mins to pick us up from the airport. Got to the office, systems down. Been waiting one hour, queue out the door. Unable to process bookings without system, so looks like we could all be stuck here for hours, until their booking system reboots.

Car was in not good condition and I felt a bit unsafe. When I wanted to speed up the engine was loosing the power which was very strange and a bit terrifying when I was on highway. In addition the car was due to service only few miles from I took it. On the end it showed it should be in service 270 miles ago. I tried to share that information with staff when I returned to make sure it will be not given to anyone without check but no one took any notes.

Excellent customer service from Felicity Millard she handled my car hire very professionally, she new exactly what she was talking about and was very knowledgeable, the car was in top condition and very clean. Overall the service was fantastic and will be returning again in the future.

Helpful staff.
Nice car.
Thank you.

Good customer service.

Felicity is the general manager at Drivalia and she processed my booking on the day of pick up (9 May). She provided very good customer service.

When I returned the car (7 June), Mohammad dropped me off to the train station. I had to pick up another car from a different hire car company, but that fell through. I was not impressed by that different car hire company, as it was a failure their side.

So I had to return back to Drivalia and told them my situation, who then helped & advised with another long term booking.

I believe Felicity & co to be honest and trustworthy individuals & I appreciated their customer service.

QASIM was so very helpful and so Friendly... great service couldn't be more pleased

Great friendly staff, very helpful! Especially Qasim 👏🏻👏🏻

We used Drivalia to get us to Snowden. Qasim helped us get where we needed with great service, I’d highly recommend

Excellent service! Although we did not manage to rent the car, Taj our server was incredible calm patient and helpful. He gave great advice, everything he offered made sense and he genuinely tried to help us get the best possible deal and scenario. He spent a long time trying to figure things out and is even helping with the process with the broker. 5 stars!