Had a good recent hire from their Fulham Broadway branch, handily above the tube station. They changed the time of hiring by an hour at no extra cost. When I arrived Koby, the excellent manager, gav... See more
Company replied
Location
Switch locationFulham Broadway Centre Shopping Mall- Multi-Story Car Park, Fulham Road, SW6 1BY LONDON, ENGLAND, GB
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See what reviewers are saying
It does get a while to get used to and yes when you collect you might wait 3-4 minutes on the phone but that's the same or less than the queue and the form filling you normally have to do. You do i... See more
Company replied
Great experience, thank you again to Kolly (apologies if I’ve spelt that incorrectly) who helped me out on Saturday morning just gone (18th April to the 19th April), the service was excellent and the... See more
Company replied
Hired a car from them for a day to visit someone in Dorset. A few weeks later received a parking ticket from a Poole Car Park which was fair enough, I'd overstayed. It was paid immediately. 8 weeks l... See more
Company replied
Company details
About Drivalia UK - FULHAM BROADWAY
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Fulham Broadway Centre Shopping Mall- Multi-Story Car Park, Fulham Road, SW6 1BY, LONDON, ENGLAND, United Kingdom
- 020 3657 6054
3.7
Average
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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get used to the model - then very convenient
It does get a while to get used to and yes when you collect you might wait 3-4 minutes on the phone but that's the same or less than the queue and the form filling you normally have to do.
You do it once, get used to the operating model, and suddenly it becomes really convenient. It occupies a great space between zip car and getting to a station or airport. Recommended
March 11, 2024
Unprompted review
Reply from Drivalia UK - FULHAM BROADWAY
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
AVOID AT ALL COSTS! THIS COMPANY LOOK TO BE PROFITEERING FROM UNSUBSTANTIATED DAMAGE CLAIMS
I picked up a car from Fulham Broadway in late March, and took a video of the car before and after the collection / drop off.
At the time of my collection, I was offered a free upgrade if I left a 5 star review, which instantly set alarm bells ringing. I suspect many of the 5 star reviews on here are for this reason.
ONE WEEK later, I got a short and abrupt email from Drivalia saying that I owe them £250 for a new tyre due to an alleged tear in the front passenger side tyre. I showed them a video of the tyre during my drop off, and they have reviewed the footage saying 'we cannot see a tear in the tyre in the video provided' which is precisely my point.
However, within the same email they have now increased the cost to £259 (with no explanation why it has increased!!!!), and said if this is not paid within 10 days they are instructing debt collectors. Since then (nearly a week later) despite calling and emailing every day I have heard nothing at all. I suspect they plan to leave this to the debt collectors without any further explanation to force me to pay.
This is terrible treatment and it seems to me they are using this method to generate profit. They are unable to show any evidence of the condition of the car at my drop off time. They leave their cars for up to 24 hours in NCPs which are open to the public.
Their claims are unsubstantiated and they offer no explanation or set out their claims, furthermore they offer no information why the cost is so high, or an invoice for the repairs. I have found what appears to be the same tyre on Halfords for £120!!!
AVOID AT ALL COSTS, THEIR CHEAPER PRICES COULD COST YOU MORE IN THE LONG RUN
March 28, 2024
Unprompted review
Phone help was very good
Phone help was very good. Thanks to Sanj this morning
February 16, 2024
Unprompted review
Reply from Drivalia UK - FULHAM BROADWAY
Dear Customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Extremely dodgy
Extremely dodgy. Was informed at the last minute that no car was available and asked me to travel to a different location. Then was called and asked to pay an extra £50 per day for insurance WAIVER- otherwise pay £1500 deposit. To be honest I think this company could be a scam.
February 2, 2024
Unprompted review
Reply from Drivalia UK - FULHAM BROADWAY
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
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