Absolutely shocking customer service from 2 of the reception staff at the Hull Branch (complaint has been raised) rude and abrupt on the phone , hidden fees once getting to the branch for not owning... See more
Company replied
Location
Switch locationThe Den Yard, 4 Courtney St Mount Pleasant, Hull, HU8 7QF HULL, ENGLAND, GB
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See what reviewers are saying
I would like to say my car hire experience was second to none. Professional patient service was given. I wouldn't hesitate to recommend them. Terri went out of her way to ensure my needs were met
Company replied
I had a great experience recently with two helpful ladies, Terri and Yvonne in the Hull branch. They were really friendly and professional. The little car I received was a sporty little Corsa which wa... See more
Company replied
Thanks a lot to Kerry at the Hull branch. Excellent and trouble free service as always. Pricing is way better than hiring at Heathrow.
Company replied
Company details
About Drivalia UK - HULL
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
The Den Yard, 4 Courtney St Mount Pleasant, Hull, HU8 7QF, HULL, ENGLAND, United Kingdom
- 01482 688660
4.2
Great
11 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Drivalia UK - HULL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia Hull - Kerry - Excellent
Thanks a lot to Kerry at the Hull branch. Excellent and trouble free service as always. Pricing is way better than hiring at Heathrow.
October 20, 2025
Unprompted review
Reply from Drivalia UK - HULL
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and Efficient
Due to a delay, we arrived late, this was not a problem for the Hull team. They were friendly, quick and efficient. Car was clean and all damages listed - very easy to check over.
Thank you Callum - the whole experience was nice and smooth.
May 19, 2025
Unprompted review
Reply from Drivalia UK - HULL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely shocking, WOULD NOT RECOMMEND
Absolutely shocking customer service from 2 of the reception staff at the Hull Branch (complaint has been raised) rude and abrupt on the phone , hidden fees once getting to the branch for not owning a credit card & no refund issued when cancelling the booking . Completely different to any other car hire company I’ve used before. Certainly worth checking every last little bit of small print with this company that’s how they get you by the b*lls. Wouldn’t recommend in the slightest. Out of pocket, wasted time on my day off & no hire car to show for it.
September 16, 2024
Unprompted review
Reply from Drivalia UK - HULL
Dear customer,
On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.
If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/
With best wishes
Drivalia
I would like to say my car hire…
I would like to say my car hire experience was second to none. Professional patient service was given. I wouldn't hesitate to recommend them. Terri went out of her way to ensure my needs were met
May 17, 2024
Unprompted review
Reply from Drivalia UK - HULL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
The Service I received from Terri at…hull Branch
The Service I received from Terri at Hull was brilliant from Start to finish, really helpful and polite, the new Peugeot 2008 was an amazing car to Drive would definitely recommend 👍🙂.
September 6, 2024
Unprompted review
Reply from Drivalia UK - HULL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
I have rented a few cars now through…
I have rented a few cars now through Drivalia Hull. The cars are always clean, tidy and well presented. My recent rental was picked up on Saturday 24th. Terri was really helpful, polite and courteous making sure I was aware of things to do with the car.
Uploading documents onto the portal helped to speed things up. Thank you.
August 24, 2024
Unprompted review
Reply from Drivalia UK - HULL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Really great customer service both when…
Really great customer service both when renting and returning the car. The car itself was in very good condition and clean. I will definitely use the company again in the future
August 20, 2024
Unprompted review
Reply from Drivalia UK - HULL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
I had a great experience recently with…
I had a great experience recently with two helpful ladies, Terri and Yvonne in the Hull branch. They were really friendly and professional. The little car I received was a sporty little Corsa which was a great run around. I’d definitely use this company again.
May 22, 2024
Unprompted review
Reply from Drivalia UK - HULL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Terri in Hull was fantastic
Terri in Hull was fantastic, efficient and got us out of a fix as we were about to board the ferry! Thank you so much for your help - very reasonable price on the car hire
May 25, 2024
Unprompted review
Reply from Drivalia UK - HULL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
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