Drivalia UK - ILFORD Reviews 1

TrustScore 3 out of 5

3.2

CitiPark Car Park, Clements Raod, IG1 1AG LONDON, ENGLAND, GB


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Company details

  1. Car Rental Agency

About Drivalia UK - ILFORD

Written by the company

Who we are

Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.

What we do

In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.

Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.

Need something a little bigger?

Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.


Contact info

  • CitiPark Car Park, Clements Raod, IG1 1AG, LONDON, ENGLAND, United Kingdom

  • 020 3657 6054

3.2

Average

TrustScore 3 out of 5

1 review

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No history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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3.2

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(1)

4,569 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE THESE SCAMMERS

As many, many customers have said on this site, do not use these scammers. They are an absolute rip off. How they ever got recommended by booking.com, I do not know. They are scammers of the highest order. DO NOT USE THEM. YOU WILL LOSE MONEY. I booked on 12th, heard nothing until 13th, then you have to provide all your details- DVLA check codes, bank details ,credit card details, utility statement, passport, driving license, everything about you, and then ,when you've done that they demand £1,500 that they keep ringing and ringing you for. I did not have my credit card with me so could not submit those details, (thankfully) then 24 hours before I'm due to pick up the car, I can't because they are demanding more and more very personal information and more payments. They are scammers. You will lose what you paid and more because what they ask you to do within 24 hours is outside their cancellation period, so by the time you realise you've been scammed it is too late, You've lost your money. Never, ever use this company they are absolutely terrible. How anyone gives them a 5 star review is incredible. They are absolutely criminals. I've rented cars for 40 years, and these people are totally the worst. They will take your money but you will not get a car. I've wasted over 7 hours trying to meet their demands to hire a car, for goodness sake, and got zero. Nothing.. and will now miss my mother's 80th birthday. Do not use these people. your worst nightmare, realised.

February 16, 2024
Unprompted review
Drivalia UK - ILFORD logo

Reply from Drivalia UK - ILFORD

Dear Customer,

We’re sorry to hear that your experience with our company has not met your expectations.

Thank you making us aware of this situation.

Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.

With best wishes

Drivalia

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