Drivalia UK - LIVERPOOL CITY Reviews 

It was a great experience with bobby from the liverpool branch very helpful and informative

I returned my hire vehicle today after a 2 week rental and I've had nothing but the best experience due to the helpful, friendly and professional service from Josh and Rob at the Vauxhall Road branch. I originally had the car for 1 week but needed to extend it for another week. A quick phone call to them helped me extend the hire within minutes. This is the second time I've rented from there and it won't be the last, due to Josh and Rob. Thanks guys!

The Staff are very friendly and helpful and answered all my questions to put me at ease.

The customer service was brilliant, made my booking process feel so relaxed and easy and the car was amazing too. Felt very looked after from start to finish.

The staff at the Liverpool city centre branch are excellent. They are so friendly and helpful they really put you at ease. This is the only place I will go to when I need to hire a car or van and don't hesitate to recommend them to friends, family and colleagues

I booked a car from Lime Street station - when I arrived i noticed at the very bottom of the email in tiny print a request to call an hour before arrival to confirm - this should have been made much clearer. When I called to say I had arrived, the person on the phone said someone would come out to collect me (again it was not clear on booking that the car wouldn't be AT the station). I waited for half an hour, called again and then they said the branch was short staffed and they couldn't confirm when they could collect me. 'Someone' would call me back. I called again 15 minutes later, managed to speak to the person at the branch who said noone could collect me that day(!) and if I wanted the car I would have to collect it from them, which was a 20 minute walk, and if I didn;t get there within 2 hours of the original time by booking would be cancelled. If I had been told that when I first called, I wouldn't have wasted 1.5 hours of waiting, phone calls and walking. Then the person on the desk tried to sell me additional insurance by telling me that the excess insurance cover i had booked was inadequate (not true). Poor communication from start to finish.

Avoid, use a reputable company instead

Be careful, expect hidden fees and customer service not customer friendly. You will be charge for anything and everything, so read small print and double check. I have been charge unfair twice there and not going to be using that company again.

Absolute worst car hire company in history. Crooks, warning do not use them. The car we hired was absolutely awful. Wasn’t cleaned on arrival. Car place was no where near Liverpool station as indicated and when we returned it they tried to say we scratched it which we did not. Go thru Hertz or a decent car company. Complete criminals!

On a previous rental we were given a car that turned out to be non road worthy. We had to break our journey and exchange it at another Drivilia centre. We thought this was a one off incident but on our most recent experience with Drivilia have had yet another issue.

We rented a small car and on returning it we were charged over £800 for damage to the bodywork. Initially they sent photos of 2 other cars to prove the damage. Neither of these were the car that we had rented. When we informed the branch of this we were eventually sent before and after photos of the car that we had rented. We believe that the 'damage' that they quoted was already there when we picked up the car. Despite contacting the branch and the head office more than 5 times we have had no response from Drivilia to our request for them to review the supposed 'damage'. The only communication we had was that it had been passed to the branch manager. However when we phoned the branch we were told that head office deals with these matters. We will not be renting with them again and would urge any renters to fully investigate the condition of the car pre-rental.

The customer service number on the website does not function it is almost as if they do not want to be contacted.

05/06/2026
AFTER RECEIVING A STANDARD REPLY VIA TRUST PILOT ASKING ME TO LOGIN TO THE CUSTOMER SERVICE PORTAL I TRIED THIS AGAIN ONLY TO GET A MESSAGE SAYING BOOKING NOT FOUND OR STILL BEING PROCESSED. IT GAVE A TELEPHONE NUMBER 02030044199 TURNS OUT THIS IS AN INVALID NUMBER. YET MORE EVIDENCE OF DRIVILIAS INCOMPETENCE.

Phil at Liverpool Centre was excellent. Very personable, knowledgeable and friendly.
Would not hesitate to use again.

1st time customer very happy with the service and vehicle will be coming back

I have been a DRIVALIA customer some years now and hire cars when I visit home to see my family ! Customer care goes a long way in the DRIVALIA BRANCH VAUXHALL ROAD LIVERPOOL !!! JOSH & ROB make my experience outstanding ! Always a friendly face and the level of customer support is Amamzing I wouldn’t go anywhere else !

Sharon Louise lackey

Good experience

Brilliant customer service at a great price

The customer service was fantastic. Really helpful and definitely the best deals around. Highly recommend!

Tin pot company. Why do they need to have a credit check to hire a car?
I've no issues with credit but got declined, went to one of the major companies and got a car in two minutes.
These smaller companies are a waste of time.

Great company my experience was top notch. I’ve hired vans from other companies like enterprise and I feel the service was better. Would definitely recommend.

Gareth was timely patience and very pleasent

We rented for the weekend and were very satisfied with our vehicle and ease of pickup, despite being late to arrive because of train breakdown from London to Liverpool. Returning our vehicle the next day was also complicated, by gridlocked traffic this time, which would cause us to miss closing time. Calling the office to inform them, knowing after-hours drop-off was not an option, we were told we'd have to return the car to the airport location, at that time, or to Vauxhall Road the next morning (not an option because we were leaving for London in a few hours). As we panicked, finally got out of traffic, and resigned ourselves to returning the car to the airport, then taking an expensive cab trip back to Lime Street, my phone rang. It was Andrew, from the office, explaining it would take him about 5 minutes to lock up, if we could get there by then. Fortunately, we were only minutes away and pulled into the lot (a few minutes late) to find Andrew standing outside awaiting our arrival. Thanks to his amazing dedication to customer service and to his pleasant demeanor (despite hanging around a few extra minutes), we were able to avoid a frustrating trip to the airport, an expensive cab ride back, and perhaps missing our train. We can not express enough gratitude to him and will certainly rent from that office, if ever in Liverpool again. A great big "THANK YOU", Andrew -- you will also be a memorable part of our trip to the UK.