Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT Reviews 

495
TrustScore 4.5 out of 5

4.6

Unit 21 Compass Industrial Estate Spindus Road, SPEKE, L24 1YA LIVERPOOL, ENGLAND, GB


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Rated 5 out of 5 stars

Stuart is the business, he goes out of his way to ensure you leave fully informed of the rental agreement. Very precise and informative and quickly turns the rental around so you are on your way in... See more

Company replied

Rated 5 out of 5 stars

We had to hire a car at the last minute, Gareth and Henzel were extremely kind and helpful both over the phone and in-person. They managed to arranged for a car that fit what we needed perfectly and a... See more

Company replied

Rated 5 out of 5 stars

I drove from Bristol to Liverpool. At the Liverpool drop off (airport) Karl took care of my check out. Everything went smoothly and quickly. He even drove me back to the bus station. Nice people and g... See more

Company replied

Rated 1 out of 5 stars

Don't use !!!!! Robbing company!!!! More than doubled the price of my car hire on Hidden costs . Pretty obvious they get MASSIVE PROFIT on insurances and also sooo obvious they are comissio... See more

Company replied


Company details

  1. Car Rental Agency

About Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Written by the company

Who we are

Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.

What we do

In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.

Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.

Need something a little bigger?

Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.


Contact info

  • Unit 21 Compass Industrial Estate Spindus Road, SPEKE, L24 1YA, LIVERPOOL, ENGLAND, United Kingdom

  • 0151 515 3868

4.6

Excellent

TrustScore 4.5 out of 5

495 reviews

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1-star

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Replied to 95% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(495)

4,854 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gareth was spot on!

Gareth was spot on, easily done and happy days

September 6, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

I drove from Bristol to Liverpool Drivalia car rental

I drove from Bristol to Liverpool. At the Liverpool drop off (airport) Karl took care of my check out. Everything went smoothly and quickly. He even drove me back to the bus station. Nice people and good cars, I would highly recommend!

September 5, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Thanks for the speedy check in Gareth

September 6, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Gareth was such a great help and…

Gareth was such a great help and provided an amazing service, would recommend to anyone

September 4, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Hi guy called Gareth

Hi guy called Gareth, was do helpful , so polite , definitely will be back , thanks Gareth x

September 2, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Stuart and speedy

Great service speedy pick up and check in thanks to Stuart. Travelling with my partner he was so efficient and helpful.

August 29, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Deal direct with Stuart

Stuart is amazing at the airport. He gave me his number and I now deal direct with him when I need a vehicle, this cuts out any broker fees. Service is always 5 stars from start to finish.

August 29, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

A great team of people Stuart went out…

A great team of people Stuart went out of his way to accommodate our rental vehicle requirements after our previous experience with Drivalia, we had in fact booked with another rental car company to complete our journey but the service we received from Stuart and his team couldn’t be faulted and went beyond normal customer service standards, thanks to Stuart he saved a customer going elsewhere for a rental and rebuilt our faith in Drivalia.
We can’t thank Stuart and his team enough.

August 28, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Very friendly helpful staff gareth

August 28, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Best Car Hire Company around. End of Story.

I cannot recommend Drivalia highly enough. This is the 2nd time I've hired from them, this one for a longer period of time. The guys in the office in Speke are superb. Stuart is on the ball and is a pleasure to deal with; he could not be any more helpful and for the second time I got a nice little free upgrade. Use this company. They are the best out there.

August 27, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Gareth was fantastic in fact the whole…

Gareth was fantastic in fact the whole team was polite and friendly

August 27, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Booked my car with Gareth

Booked my car with Gareth . Excellent experience would definitely come again.

August 23, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great Staff

Gareth really helpful, quick easy access to the car. Sorted a nice upgrade!

August 23, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Drivalia. I rented a car with them last weekend and everything was perfect from start to finish. The service was excellent, the staff were very helpful and professional, and the car was absolutely wonderful — clean, comfortable and a pleasure to drive.

I was really impressed with the whole experience and would definitely rent from Drivalia again. Highly recommended!!!

August 15, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Another great rental

Another great rental. Thanks to Henzel and the team.

August 18, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

I went to drivalia on the last minute…

I went to drivalia on the last minute in speke liverpool airport
I met stuart who was very helpful
And sorted everything out for me,
His customer service could not of been any better,
I would recommend them to anyone.

July 24, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

We turned last minute as was able to…

We turned last minute as was able to hire a car within the hour, Stuart at the branch bear Liverpool airport was great! We will definitely go back in the future.

August 16, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Mr Gareth was professional and precise…

Mr Gareth was professional and precise on everything, solving a problem that was created at the beginning

August 17, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Yet again another easy process from…

Yet again another easy process from Liverpool airport, and Gareth is so helpful.
Wouldn’t dream of using another hire car firm, looking forward to the next time,

August 14, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Needed a car ASAP the team was great

Needed a car ASAP the team was great, I think its Hazel, she was amazing. Thanks

August 7, 2026
Unprompted review
Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT logo

Reply from Drivalia UK - LIVERPOOL JOHN LENNON AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

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