If you don't have a personal credit card, don't book with them. They will make you pay for a high price insurance to use your debit card. They don't accept corporate credit card. If you use booking t... See more
Company replied
Location
Switch locationUnit 10 Ringway Trading Estate. Shadowmoss Road, Manchester, M22 5LH MANCHESTER, ENGLAND, GB
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See what reviewers are saying
Collected from Manchester Airport within 5 min of getting to the bus stop. Served immediately byMatt at the counter. Very informative and professional service. And friendly despite being 1st thing in... See more
Company replied
Lovely experience with Matt on hand. Super knowledgable and kind. Made coming off an early and loud flight into Manchester an absolute breeze at the care hire - thank you!
Company replied
Mr. RAHATUL ISLAM, Assistant Branch Manager at Drivalia Manchester Airport deserves another OUSTANDING commendation from my husband and me (Michael Barry & Maria Teresa WiETESKA). For our 3- months... See more
Company replied
Company details
About Drivalia UK - MANCHESTER AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Unit 10 Ringway Trading Estate. Shadowmoss Road, Manchester, M22 5LH, MANCHESTER, ENGLAND, United Kingdom
- 0161 636 0275
3.5
Average
519 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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I hired a van for one day
I hired a van for one day, van old (3 years) and a bit worn but ok for my needs. My issue is the £1500 charge on my card which is still there over three weeks later despite no extra charges agreed, why does it take so long? Drivalia say it is my card company, guess what my card company say? Yes it is Drivalia
August 1, 2026
Unprompted review
Matt was the nicest
Matt was the nicest, friendliest and most helpful chap. Will definitely use Drivalia again!
August 21, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
If you’re delayed, they will try to scam you with a forced upgrade
I had a booking with Drivalia at Manchester airport (actually offsite in an industrial estate). My flight was delayed by around two hours. I called Drivalia before takeoff to advise them of the delay and they confirmed this had been noted in the booking.
Upon arrival, I was informed that because of the delay, “the system” had automatically cancelled my booking and there were now no cars available in the booked category. I was forced to pay a supplement of over 30GBP/day for an upgrade to another category, or be left with my family and luggage in the industrial estate to find another solution.
Several cars of the booked category, with Drivalia stickers in the windows, were visible in the car park. I was told that these were staff cars… they looked like rental cars to me.
The exact same thing happened to another lady who was on the same flight and arrived at the same time, for a different vehicle category. Clearly Drivalia policy is to run this scam whenever possible.
After returning the car, I contacted Drivalia, the booking agency and my credit card company to complain about this unfair practice and breach of contract in cancelling my booking despite being informed of the delay. I have now been informed that the upgrade fee will be refunded, a tacit acknowledgement of Drivalia’s abusive practice.
Lesson learnt: if you will be late to pick up your rental, make sure to call Drivalia and take a screenshot of the call log. If they try to scam you, complain and provide documentation, escalate to your booking agent, credit card company and car rental associations (BVRLA in the UK) if necessary. Resolver.co.uk may also help. Good luck!
July 21, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
No Personal Credit Card, No Rent and No Cancel
If you don't have a personal credit card, don't book with them. They will make you pay for a high price insurance to use your debit card. They don't accept corporate credit card.
If you use booking to rent to Drivalia, you will get no refund as it's your fault for not having a personal credit card.
August 13, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
5* service from agent Rahatul
August 17, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Short hire
Collected from Manchester Airport within 5 min of getting to the bus stop. Served immediately byMatt at the counter. Very informative and professional service. And friendly despite being 1st thing in the morning. And the car is superb modern and very comfortable. Will definitely use again.
August 15, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Lovely experience with Matt on hand
Lovely experience with Matt on hand. Super knowledgable and kind. Made coming off an early and loud flight into Manchester an absolute breeze at the care hire - thank you!
August 14, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Matt was friendly and professional
Matt was friendly and professional. It’s the third time I’ve used Drivalia, and each time has been excellent. Matt at Manchester Airport was great and answered all my questions and got me a good deal. I’m a Brit living in the US and return to UK a few runes a year.
August 12, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Anywhere further than 50 miles from…
Anywhere further than 50 miles from pickup incurs excess. It's in the small print but just be aware. Also deposit retained for 4 weeks ???
July 8, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
DAYLIGHT ROBBERY – DRIVALIA MANCHESTER & BIRMINGHAM
I rented a Renault Trafic from Drivalia Manchester Airport in June/July 2026. The vehicle itself performed well, although it was handed over dirty both inside and out.
The real problems started after I returned it to Birmingham Airport on 5 July 2026 using Drivalia's out-of-hours return procedure. I deposited the keys in the drop box and took photographs of the vehicle immediately before leaving.
A few days later, I discovered that £2,500 had been taken from my card. No email. No phone call. No explanation.
After repeatedly contacting Drivalia Birmingham, Manchester and Customer Services, I was told they were alleging damage (a scratch in the rear mudguard and on the panel on which the siding door slides) Photos provided were taken in a different location from where I had parked my vehicle. However, despite taking £2,500, Drivalia has still not provided: a repair invoice; estimate; damage valuation; or a breakdown justifying the amount charged so that I can claim from my insurance provider.
More than a month later, the case remains unresolved, despite Drivalia's own portal showing that my complaint has been escalated to a Regional Area Manager.
£2,500 was taken while the supporting evidence and invoices remain missing.
MY ADVICE DO NOT RENT FROM DRIVALIA UK AS YOU WILL BE SCAMMED.
July 5, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Manny thanks Rafał you are absolutely…
Manny thanks Rafał you are absolutely grate.
July 26, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very grateful service with raf
Very grateful service with raf. Absolutely amazing
July 22, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Car was good and the service was as…
Car was good and the service was as expected.
July 25, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
There were issues picking up the car at…
There were issues picking up the car at Manchester Airport as Divalia had problems with their credit card system and therefore was not accepting my valid credit card and therefore to hire the car they forced us to pay for the excess reduction which was more than the car hire cost.
Also to drop off the car the signage to the entrance of Divalia London Heathrow was poor.
July 11, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
1 hr wait at airport for pick up
1 hr wait at airport for pick up
1 hr wait to get car - one person serving
Charged 84GBO extra which was not outlined in rental agreement
Did not have car I asked for (Fiat 500) but miraculously found it after I voiced concerns.
Will not use again
July 21, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service from manchester team
July 14, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I will not use his company again
I will not use his company again. They gave additional taxes, fees etc and cannot modify any contract as they are the middleman. I tried to phone for over an hour to confirm a shuttle bus back rocthe airport and they never answered the phone. Once arrived I heard the phone ringing with multiple employees standing around. The company is understaffed and undertrained or just lazy. They cancelled another gentleman’s contract after they didn't have his vehicle available, made him wait an hour then gave him a vehicle 2 sizes too small. When he showed frustration they cancelled his contract altogether stranding him a good distance from any car rental locations.
Overall, very poor customer service aside from the shuttle drivers who were decent although did not show up every 5-10 mins as promised; more like ecery 30 mins causing us to much later that planned.
July 11, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Outstanding feedback for Mr. Rahatul Islam of Drivalia Manchester
Mr. RAHATUL ISLAM, Assistant Branch Manager at Drivalia Manchester Airport deserves another OUSTANDING commendation from my husband and me (Michael Barry & Maria Teresa WiETESKA).
For our 3- months' stay in the UL needing a rented car, he kindly advised us on how to get the best value for our car hire. We find him trustworthy, client-oriented, knowledgeable, professional in every way - going out of his way to be of service even during his off-work days. Drivalia Manchester has a gem of an assistant manager! He represents your company in a way that leaves a great impression on your clients. We will definitely book Drivalia Manchester again in the near future. MANY THANKS, RAHATUL!
July 6, 2026
Unprompted review
Reply from Drivalia UK - MANCHESTER AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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