Brilliant service. I keep hiring cars from Drivalia because the customer service is the best of all the rental companies I’ve used before. There’s no fuss when you return the car, they’ll give you an... See more
Company replied
Location
Switch locationFirst Floor City View House 5 Union Street, M12 4JD Manchester, GB
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I'm very disappointed with this company, and I certainly do not recommend it. We arrived just one hour later than the scheduled pick-up time, and they tried to charge us an additional fee equal to... See more
Company replied
Great experience with Drivalia Manchester City. Booking was quick and straightforward, with clear pricing and no hidden fees. The staff were friendly, professional, and got me on the road in no time... See more
Company replied
I rented a car in Manchester city centre, ISA was great from start to finish, superb service, good quality cars.
Company replied
Company details
About Drivalia UK - Manchester City Centre
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
First Floor City View House 5 Union Street, M12 4JD, Manchester, United Kingdom
- 0161 5266460
3.9
Great
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were a great help and so…..
The staff were a great help and so lovely made the whole experience better.Over all lovely people who were there to support us and help our family.
June 10, 2026
Unprompted review
Great company
Great company! Very easy process and s great communication!
August 18, 2026
Unprompted review
I rented a car in Manchester city…
I rented a car in Manchester city centre, ISA was great from start to finish, superb service, good quality cars.
August 11, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The workers were so nice
July 29, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great
Very helpful and the car was brand new ! Thanks for everything
August 11, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy to deal with
Very easy to deal with. Great service. Great bunch of lads. Thanks chaps
August 10, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Extremely well done to the team here
Extremely well done to the team here. Very smooth handover and easily managed. Thanks see you next time when I’m in the city
August 1, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
amazing company amazing staff
amazing company amazing staff
Very easy process start to finish
August 9, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing service
Amazing service. Amazing company. Gone above and beyond, i will be a loyal customer.
Its quick and easy.
August 2, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Brilliant all round service
Brilliant service. I keep hiring cars from Drivalia because the customer service is the best of all the rental companies I’ve used before. There’s no fuss when you return the car, they’ll give you an upgrade if they have a car available, and the prices are always good. It’s also nice to see familiar faces every time I come in. Sully’s a good man at the Manchester City branch
August 4, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely terrible experience
Absolutely terrible experience. Was 2hrs late because of delays in the baggage pick up and when I turned up I was told that my car had been given away. I was then charged £288 (more than the entire price of the original rental) to collect another car. This was with Drivalia. I have never had this experience before with 10-15 other car rentals and I think they’re running an absolute scam. The manager was completely unhelpful and seemed to be enjoying the fact I was so put out. Avoid Drivalia at all costs, I’m completely disgusted by their actions.
Edit - thanks for your generic and completely unhelpful reply. I had already paid for the car so the idea you would charge someone else so you can be paid is completely false. My check in time was also recorded inaccurately 1.5 hours later than is true - recording me at 3.5 hrs late rather than 2hrs. I suspect you never had the car to begin with and used this as a convenient excuse to charge me rather than doing the gracious thing and providing me with an alternative car for free. I would urge everyone to avoid this company at all costs!
I invite you to do the decent thing and refund me!
August 2, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Great abdoul thecbest person ever
July 31, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Every thing gooood
July 31, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Poor Company with poor attitude.
Poor Company with poor attitude.
Do not rent a car here, its a scam
July 17, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Poor Company!
Pre-paid for a rental, arrived just one hour late. The car was no longer available. The booking price was £103 for 3 days, yet they demanded a £108 late collection fee. Pure opportunism. Anything to squeeze more money from the customer. No logic, no goodwill. Don’t even consider this company.
July 17, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
I'm very disappointed with this…
I'm very disappointed with this company, and I certainly do not recommend it.
We arrived just one hour later than the scheduled pick-up time, and they tried to charge us an additional fee equal to the entire rental cost. They were completely unwilling to help or show any flexibility.
As a result, we lost our money, couldn't rent the car, and our holiday in Manchester was ruined. I'm truly sorry and still can't understand why they treated us this way over just one hour.
I would never use this company again, and I would advise others to think twice before booking with them.
July 17, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Such an easy way to hire a car in…
Such an easy way to hire a car in Manchester - short walk from station. Super helpful and friendly staff and really good price. Would defo hire again. Thank you
June 26, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
EXTREMELY poor service & complaints procedure
I’m very disappointed with my experience at Drivalia Manchester City, with both the car rental process, and the complaints procedure.
I have exhausted Drivalia’s internal complaints process, but rather than carrying out a genuine investigation, they have repeatedly ignored key aspects of my complaint, provided responses that I believe are inaccurate, and have now closed the case without resolving any of the issues.
At collection, I declined optional insurance but was then told I had failed a credit check and had to buy an extra £40 insurance product before the car would be released. I know for a fact that no credit check took place, yet when I asked several times for proof that one had actually been carried out, including the date, time and credit reference agency used, I never received an answer.
Another one of my complaints is that I was kept waiting for around 40 minutes at collection. Upon my complaint, Drivalia have claimed that complimentary fuel was provided as compensation for the delay. This simply did not happen, no compensation or apology has been offered. Again, no evidence has been provided for this compensation when asked.
The vehicle itself was also in EXTREMELY poor condition. It had cigarette ash in the cabin, smelled strongly of smoke, and there was litter in the centre console, including unsanitary items like used cotton buds and a tobacco packet in the glove compartment. The office to which I returned the car to in London agreed that the car should never have been rented out in this condition.
Overall, the rental experience and complaint handling were both extremely poor. My concerns were not properly investigated and key questions were left unanswered. I would not recommend based on my experience.
June 13, 2026
Unprompted review
Wonderful staff
Wonderful staff, clean and good selection of cars. Extremely smooth process of rental and wonderful service. Will always come here when I need to rent a car
June 24, 2026
Unprompted review
Reply from Drivalia UK - Manchester City Centre
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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