Absolutely terrible service! Firstly, I had to wait 10 to 15 minutes to be attended to. When I was finally seen to I was asked for proof of address despite having this on the driving licence I present... See more
Company replied
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Representative was responsive to messages and even extended my rental for a few extra hours without additional fees so we could take one more short trip to Windsor Castle. Will use again the next time... See more
Company replied
I recently hired a car from Drivalia to travel for a job interview, and I was extremely impressed with the service. Everything was handled smoothly and professionally from start to finish. The... See more
Company replied
Always great experiences… today it was with a Tesla a new, clean car, and the service is always impeccable.
Company replied
Company details
About Drivalia UK - READING
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Brook Drive 200, Green Park, RG2 6UB, Reading, England, United Kingdom
- 0118 204 0636
3.4
Average
8 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Top lads. Muhammad gave me a lift to the station which was a great help.
May 14, 2026
Unprompted review
Reply from Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely terrible service
Absolutely terrible service! Firstly, I had to wait 10 to 15 minutes to be attended to. When I was finally seen to I was asked for proof of address despite having this on the driving licence I presented! Why do I need another proof of address?! I never had this requirement from Enterprise, whose customer service was amazing compared to Drivalia. I would think twice before booking with this company!
May 12, 2026
Unprompted review
Reply from Drivalia UK - READING
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Always great experiences… today it was…
Always great experiences… today it was with a Tesla a new, clean car, and the service is always impeccable.
April 30, 2026
Unprompted review
Reply from Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrific
Representative was responsive to messages and even extended my rental for a few extra hours without additional fees so we could take one more short trip to Windsor Castle. Will use again the next time we are back in the UK.
April 24, 2026
Unprompted review
Reply from Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I had a terrible experience with…
I had a terrible experience with Drivaliya at Regus, 200 Brook Drive, Reading. This company uses highly questionable tactics to pressure customers into paying more than what they originally booked.
After confirming my booking, I was called in and then put in a very uncomfortable situation. Once I arrived, they started pushing for an “upgrade” regardless of what I had already reserved. It felt like a deliberate bait-and-switch—get the customer on-site, then apply pressure to spend more or risk being left stranded.
The behaviour was unprofessional and borderline coercive. Instead of honouring the booking, they try to corner you into paying extra. This is not how a legitimate rental service should operate.
Dealing with the owner, Mehboob, only made things worse. There was no accountability, no customer care, and no attempt to resolve the situation fairly.
I strongly advise everyone: DO NOT book a car or taxi from this place. Avoid Drivaliya completely if you value transparency, honesty, and basic customer respect.
April 16, 2026
Unprompted review
Reply from Drivalia UK - READING
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Exceptional Service
I recently hired a car from Drivalia to travel for a job interview, and I was extremely impressed with the service. Everything was handled smoothly and professionally from start to finish.
The vehicle was in excellent condition, clean, and reliable, which really helped me feel confident and prepared on such an important day. The staff were friendly, helpful, and made the whole process quick and stress-free.
Previously, I have hired from Enterprise, and I can honestly say that Drivalia is much more affordable. On top of that, the service I received from Drivalia was significantly better.
I would highly recommend Drivalia to anyone looking for a dependable, high-quality, and cost-effective car hire service. Brilliant experience overall!
March 18, 2026
Unprompted review
Reply from Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Matt was very helpful and friendly
Matt was very helpful and friendly. Will definitely be coming back to Drivealia. Excellent customer service!
December 24, 2025
Unprompted review
Reply from Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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