The 'Chat' was initiated very soon after I went to the Drivalia site. Jay offered to give me a discounted price on booking. We briefly discussed the types of car on offer. HIs responses were quick... See more
Company replied
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See what reviewers are saying
Friendly chat support (Janos). The booking process and Price were good. The only downside that disappointed me a bit was learning (or being told) that my promotion codes don't count during Peak S... See more
Company replied
Terrible experience. I emailled to change my pick up time, they confirmed via email and then didn't change the time. Came at the wrong time, didn't call me just left, and on top of that was extremely... See more
Company replied
First time I didn't get a call back so I decided to hold. Answered in about 10 minutes Jay was very helpful in matching bookings prices made through a third party and explaining the loyalty scheme.... See more
Company replied
Company details
About Drivalia UK - RESERVATIONS (Leeds contact centre)
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Percy Street, LS12, Leeds, Armley, United Kingdom
- 08000 75 80 75
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Live Chat service
The response from Jay was quick and efficient
I would have no hesitation in using live chat.
Cannot fault the service provided
August 23, 2026
Unprompted review
Really quick an efficient booking…
Really quick an efficient booking process. Jay answered all my questions and provided the cheapest option for me. Great booking service!
August 23, 2026
Unprompted review
Fast Reservation
I booked a car very quickly using the chat service. I quite often book cars with Drivalia, the service is always excellent.
August 23, 2026
Unprompted review
Such a wonderFul experience
Such a wonderFul experience, they really helped out and provided excellent service
August 23, 2026
Unprompted review
Janos was incredibly helpful and very…
Janos was incredibly helpful and very efficient in helping me book. 10/10 service.
August 21, 2026
Unprompted review
Very quick response by email and always…
Very quick response by email and always very helpful.
August 21, 2026
Unprompted review
Chat with Janos was super helpful.
Janos was very helpful, I had quite a few questions about hiring a car for people under 25yrs and they answered them all really clearly via the chat box and gave me all the information I needed to make the best choice for us. Brilliant.
August 21, 2026
Unprompted review
It is always a pleasure to deal with…
It is always a pleasure to deal with Drivalia; super efficient and reliable service with excellent rates. I will not booked anywhere else when traveling to the UK, it is so hassle free, thank you!
August 20, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Allways excellent service from the guys…
Allways excellent service from the guys at Drivalia. Today's master was Janos.
August 19, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
From the begining Jonas was very…
From the begining Jonas was very professional. What other hire company refused to do, he sort me with no time. A++ service. Thanks
August 19, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful
I have been emailing lots of question, they have been replying very promptly
August 19, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly chat support (Janos).
Friendly chat support (Janos).
The booking process and Price were good.
The only downside that disappointed me a bit was learning (or being told) that my promotion codes don't count during Peak Season. However, Janos still managed to apply some discount. So it's all good.
August 17, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
The easy and speed to change the booking was much appreciated.
Thank you Drivalia
August 17, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Jay was super helpful on the online…
Jay was super helpful on the online chat. My booking was created and even applied a promo code for me . 100% satistaction.
August 17, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good prices and helpful service and advice
First time I didn't get a call back so I decided to hold. Answered in about 10 minutes
Jay was very helpful in matching bookings prices made through a third party and explaining the loyalty scheme.
Better direct as can be cancelled until arrival at the desk and no pre-payment.
August 17, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Smooth booking
Smooth booking, completely satisfied. I did however have to get a uk mobile number to finish the booking. Price seems very reasonable.
August 16, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
People can make the difference…
I was looking for a car to hire on a trip back to UK from Spain, I usually use SIXT at Gatwick North, but took a look at the Drivalia Website. A little box popped up and "Jay" asked if I needed help, he was so helpful, polite and clear I decided to use Drivalia for the first time there
August 15, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service!
I had a great experience, especially thanks to the helpful and friendly staff member who assisted me. Everything was handled smoothly and professionally.
August 14, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
James was very helpful in providing the…
James was very helpful in providing the right advise for my requirement. Thank you
August 13, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Janos needs a raise!!
Once again, Janos was outstanding. He booked us the exact van that we needed. He answered all our questions. Offered advice and helped us through the booking process. Janos is an exemplary employee and deserves a raise for his customer service and attention to detail. The price of hiring a van was great too.
August 13, 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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