Pretty good service by todays standards. I’m only awarding 4 start because we were advised by email the cars would land on 27/28th Nov and we’re called on 1st now to be advised one would be delivered... See more
Company replied
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See what reviewers are saying
This will be the 2nd time we have leased through DE. The first being around 4 years ago (2019). This time was less stellar than lst time in the area of admin post "sale". The sales person was... See more
Company replied
My first electric car and my first lease - DriveElectric made the whole experience easy! Great advice on the choice of car to fit my needs (VW E-Up, super car, so much fun!) and upfront about delivery... See more
Company replied
Great experience from start to finish. Drive Electric handled everything from the existing car going back early to the new vehicle being sourced and delivered in double quick time - all for the same s... See more
Company replied
Company details
Written by the company
Your partner on the road to zero emissions. DriveElectric is the UK's leading expert in electric cars and electric vans. Providing personal and business leasing contracts for all types of electric vehicle, fleet management and consultancy. Our expertise and experience goes beyond leasing options, we have been at the forefront of the EV revolution since we got behind the wheel of our first EV in 2008. Many of our team have worked on UK-significant research projects such as My Electric Avenue and Electric Nation. At DriveElectric we don't just lease electric vehicles, we live and breathe them.
Contact info
Harleyford Marina, Henley Road,, SL7 2DX, Marlow, United Kingdom
- 01628 899727
- CustomerService@Drive-Electric.co.uk
- www.drive-electric.co.uk
4.2
Great
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waited in all day for car
Waited in all day for car delivery only to be told ‘the driver isn’t answering his phone’. Was told it would be sorted the next day - but again had no contact and now offices are closed. No one seems to care one bit.
January 29, 2026
Unprompted review
Great service
I had excellent customer care from Evie. She helped me sort out a problem with a 3rd party company who were supposed to collect my car at the end of my contract but had failed to do so twice. She got right on it, phoned me back to let me know what she had done and even called me to ask whether I had had a response from the collection company. It was very much appreciated and certainly helped hugely to resolve the matter.
June 6, 2025
Unprompted review
Reply from DriveElectric
Hi Elizabeth,
Thank you for you brilliant 5-star review!
I am so glad to hear Evie was able to quickly resolve the issue and check-in with you to confirm it was sorted.
I will make sure to pass on your feedback to Evie.
Thank you once again for taking the time to leave a review.
Best regards,
Bradley - Customer Experience Advisor
I have used many leasing companies in…
I have used many leasing companies in the past and DriveElectric are the best! They treat you with the upmost respect and have been so helpful throughout my lease. It is so refreshing when you call and a real human being answers. I am nearly at the end of my lease through them and am about to order a second (possibly third).
Brilliant!
April 17, 2024
Unprompted review
Reply from DriveElectric
Hi Peter,
Thank you for taking the time to leave such a lovely review!
We pride ourselves on being able to provide a great customer experience, so its amazing to hear we stood out from the competition for you.
Thank you again for such a lovely review and we hope you enjoy your new vehicle when it arrives!
Best regards,
Bradley - Customer Experience Advisor
Happy with the service received.
Happy with the service received.
So far has been a very positive experience.
March 11, 2025
Unprompted review
Reply from DriveElectric
Hi John,
Thank you for the review!
I'm glad to year you have had a positive experience with us, which we will continue to strive towards throughout the life of your lease with us.
Best regards,
Bradley - Customer Experience Advisor
very disappointed with the company
very disappointed with the company, was comparing the prices between drive electric and a competitor and drive electric came out a few pence cheaper, and as drive electric were recommended by fully charged i went with them only to find that they changed the deal on me from 10,000 miles to 8,000 with no reduction in price, by that time a hard credit search had been done and I felt trapped into the deal as a second search might throw up a red flag.
At no point in the last 2.5 years has anyone from the company showed any interest in my situation even thought the deal is was still being advertised as 10,000 miles.
The least finishes in 6 months and i will not use them again.
September 12, 2024
Unprompted review
Reply from DriveElectric
Good afternoon Ian,
Thank you for taking the time to leave another review regarding your experience in 2022.
At the time, I did reach out to you on email and replied to your 1st review with our contact information Unfortunately, we never had a response from you and therefore we were unable to investigate the matter further. However, we would welcome the opportunity to investigate this matter further for you still, if this is something you would like us to do.
Kind regards,
Robyn - Customer Operations Manager
Reply from DriveElectric
Hi Paolo,
Thank you for 5 stars!
It's great to hear Keely exceeded your expectations. I will be sure to share your review with her.
All the best!
Bradley- DriveElectric Customer Experience Advisor.
Brilliant customer service
Brilliant customer service, answered every question I had quickly and thoroughly.
Thank you for making the journey from order to car delivery experience as easy and smooth as possible.
Many thanks
February 27, 2024
Unprompted review
Reply from DriveElectric
Hi Alex,
We hope you are well and thank you greatly for leaving us a review and rating us 5 star!
It is fantastic to hear that your overall experience with DriveElectric was an easy and smooth ride from start to finish, and your service experience was brilliant.
Thank you for choosing DriveElectric and we hope you enjoy your new ride!
Kindest regards,
Erika - Senior Customer Experience Advisor
Nice friendly approachable team
Nice friendly approachable team, had a handover as someone moved on from the company and nice and smooth without going through all the same questions etc.
Smooth transition to my new vehicle (I'd leased with them previously), helpful feedback of the various options without me needing to do the leg work. When I compared prices to other lease options they were competitive and certainly more palatable than buying new!
One minor piece of feedback would be to set expectations better around how the various brokers they use work. Because of differing systems and processes it was difficult for me to trace quote to order id's etc. A nice pack of you'll receive an email from X and will need to fill in online form Y before getting confirmation Z would have been a smoother process.
January 10, 2024
Unprompted review
Reply from DriveElectric
Hi Lewis,
Thank you for the wonderful review.
I'm glad to hear you found both the vehicle transition and staff handover a smooth process.
Our aim is to make leasing as easy as possible for our customers. Your feedback is very valuable in helping us achieving this goal every day.
We look forward to helping you throughout your lease!
All the best!
Bradley- DriveElectric Customer Experience Advisor.
Excellent deal and smooth delivery
Very good leasing deal, much better than local dealer. All the contract and delivery process were very smooth and efficient apart from a couple of small issues, but my rep, Keely was very helpful to sort it out quickly before and after the delivery. Highly recommend.
December 29, 2023
Unprompted review
Reply from DriveElectric
Good morning,
Thank you for leaving such a kind review.
At DriveElectric we work hard to try and make what can seem a complicated process at times, as easy and as smooth as possible, so we are so pleased you experienced this with your order.
We will make sure we pass your thanks over to Keely!
Thank you for recommending our services we will look forward to helping you with your renewal.
Kind regards,
Evie- Customer Experience Advisor
Great service and follow through
January 3, 2024
Unprompted review
Reply from DriveElectric
Hi Pat,
Thank you for leaving a great review and rating your experience with DriveElectric 5 star!
I will ensure your feedback is passed onto the team.
Thank you for choosing DriveElectric.
Kind regards,
Erika - Senior Customer Experience Advisor
The team were so unbelievably helpful…
The team were so unbelievably helpful and patient (especially as I had many many stupid questions!) - and the car arrived so quickly!
December 28, 2023
Unprompted review
Reply from DriveElectric
Hi Imogen,
Thank you for your lovely review and rating your experience with DriveElectric 5 stars!
We are glad to hear that our team were helpful and patient during the process of arranging your vehicle contract.
Here at DriveElectric we do our best to make sure you have the smoothest possible experience, so we're happy to hear that you did.
Thank you for choosing DriveElectric, your feedback will be passed onto the team.
We hope you enjoy your new EV!
Kind regards,
Keely – DriveElectric Customer Experience Advisor
So very Quick and simple
I was let down by a car subscription service who 4 months into a year long contract said they were taking the vehicle back ( I think they are going into administrtation to be honest)
So there I was stuck without a car in 4 weeks. Then comes along Drive Electric and literally had be a very good deal on the car I wanted and it sitting on my drive in no time at all!
Bradley ( my customer contact) was amazing and made everything super smooth.
I can't recommend Drive Electric enough. Very good service and super easy to do 100% online!
Thanks Drive Electric!
November 30, 2023
Unprompted review
Reply from DriveElectric
Hi Chris,
We really appreciate you taking the time to leave us such a positive review and rate us 5-star!
We are thrilled to hear that the DriveElectric Team made what felt like a complex situation, simple by giving you great service and ensuring you experience a quick, smooth process. Thank you for trusting us!
I will be sure to pass your feedback onto Bradley and the team.
We hope you enjoy your new EV!
All the best,
Erika - DriveElectric Customer Experience Advisor
Customer experience and response times…
Customer experience and response times from their own system are appalling. Such horrific handing they can't even get the basics right. They are a shell on top leasing companies and do not deserve your business.
November 21, 2023
Unprompted review
Reply from DriveElectric
Good Evening
Thank you for taking the time to leave a review, your feedback is very much appreciated.
It is our understanding that you have reached out to us via email and that our Customer Experience Team Leader has responded to you.
We have taken on board your feedback, and believe that the necessary action has been taken to solve your initial query.
Thank you
Jordan - DriveElectric Customer Experience Team
My point of Contact was superb…
My point of Contact was superb throughout the process of choosing a car and finally supplying the car. There were delays from the manufacturer and a courtesy car was provided in the interim which was smooth. The support and communication for putting a private plate on the vehicle was also pain free. I would happily recommend drive Electric to anyone considering an electric car, and would encourage everyone to drive one to understand the benefits over petrol/diesel. My typical journey was 170miles door to door and did this on a single charge comfortably so all the naysayers out there worrying about charging points are not thinking of the bigger picture. Yes there have been the odd instance in 2 years of ownership that I've had to que for a charging point on Motorway services but I would think those ques during fuel shortages would far outweigh the time I've spent waiting.
November 20, 2022
Unprompted review
Reply from DriveElectric
Good afternoon,
Thank you so much for leaving us such an amazing review.
We are glad to hear we were able to provide support when overcoming challenges with a consistent line of communication throughout.
It is equally great to hear how much you are enjoying your electric journey.
We look forward to supporting you through your renewal!!!
Kind regards,
Evie- DriveElectric Customer Experience Advisor.
Fab salary sacrifice experience
Fab salary sacrifice experience; Dave Ross at Drive Electric could not have been more helpful and I managed to secure a great deal. Highly recommended!
November 7, 2023
Unprompted review
Reply from DriveElectric
Hi Laura,
Thank you for taking the time to leave us an amazing 5 star review.
We are thrilled to hear that Dave secured you a great deal and supported you throughout your salary sacrifice contract.
I will ensure I share your review with Dave and the whole team.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kindest regards,
Erika - DriveElectric Customer Experience Advisor.
Great experience from start to finish
Great experience from start to finish. Drive Electric handled everything from the existing car going back early to the new vehicle being sourced and delivered in double quick time - all for the same set fee.What's more they keep you up to date with regular emails and calls so you are never left wondering what's going on.
October 31, 2023
Unprompted review
Reply from DriveElectric
Hi Nick,
Thank you for your brilliant 5-star review!
We are happy to hear you had a great experience with us at DriveElectric. We take great pride in making sure our clients remain well informed throughout the process. I will share this feedback with the rest of the team.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Keely – DriveElectric Customer Experience Advisor
Drive Electric was very good at keeping…
Drive Electric was very good at keeping me updated throughout the process.
All staff were both professional and courteous throughout. A great service!
October 26, 2023
Unprompted review
Reply from DriveElectric
Hi,
Thank you for taking the time to leave us a lovely review!
We are happy to hear that your experience was positive and that all staff were both professional and courteous throughout, I will ensure that this is shared to the team!
We look forward to supporting you throughout your lease and renewal.
Thank you for choosing DriveElectric, we hope you enjoy your new car!
Kind regards,
Keely – DriveElectric Customer Experience Advisor
Because are friendly for Earth
October 24, 2023
Unprompted review
Reply from DriveElectric
Hi Ela,
Thank you for taking the time to leave us a 5 star review!
We look forward to supporting you and your net zero goals.
Kindest regards,
Erika - DriveElectric Customer Experience Advisor
Great service from Erika and the team…
Great service from Erika and the team at Drive Electric. They found a great price for my new lease, and then couldn't do more to help work through a few problems finalising the lease. Really went above and beyond.
October 3, 2023
Unprompted review
Reply from DriveElectric
Hi James
Thank you for taking the time to leave such a lovely review. We will be sure to feed this back to Erika.
DriveElectric pride ourselves on making what can be a complex situation really simple and smooth - to hear we pulled the stops out to ensure you got your vehicle is great!
Thank you so much for choosing DriveElectric, enjoy the new vehicle.
Jordan - DriveElectric Customer Experience
Great experience yet again from DriveElectric!
Great experience yet again from DriveElectric. Communication & support second to none through the entire process of sourcing my Company Lease Vehicle!
September 20, 2023
Unprompted review
Reply from DriveElectric
Hi Mark,
Thank you for leaving a review and rating your overall experience with DriveElectric 5 star!
We are delighted to hear that you have yet again been supported in the true DriveElectric way for your renewal vehicle.
Your feedback will be passed onto the team.
We look forward to supporting you throughout your lease.
Kindest regards,
Erika - DriveElectric Customer Experience Advisor
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