Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... See more
Company replied
Godie was helpful in resolving issues and matter when I had trouble with my ride. Although it took a few days to resolved, the case was closed promptly and efficiently with the right amount of compens... See more
Company replied
I'm feeling so great after completing my first rent a car with the help of the Drivelah staff named EDELYN. I'm so much appreciate with her professional guidance. She guide me so well and easy to unde... See more
Company details
Written by the company
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Contact info
531A Upper Cross Street, 051531, Singapore, Singapore
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4.7
Excellent
2K reviews
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Trixie was a great help in fixing my…
Trixie was a great help in fixing my verification issue. Thank you
April 19, 2026
Unprompted review
trixie was very helpful re-verifying my…
trixie was very helpful re-verifying my account
April 17, 2026
Unprompted review
Efficient Staff Evelyn and Gem.
Dear Drivelah , I would like to compliment Ms Evelyn and Ms Gem for their efficient service to help me today.
The issue was a guest exceed the allowable mileage for the trip. Gem was the 1st person who took my case and she was very quick to respond to send to the correct department handling this sort of resolution team. Evelyn was there to investigate and check back on me within a few hours with the payout details in the next month.
I am happy to have met this 2 staffs who knows what they are doing. If not I might be led on by some others go a merry go round to reach the reach dept. thank you Gem and Evelyn.
April 16, 2026
Unprompted review
Edelyn is helpful and appreciate the…
Edelyn is helpful and appreciate the quick response on all my queries. Thanks for all the help! Cheers!
April 14, 2026
Unprompted review
Its been a good experience with listing…
Its been a good experience with listing my car at drivelah… so far im getting the 5 star for my service..
April 14, 2026
Unprompted review
Drive Lah offer seamless service
Drive Lah offer excellent service. Always there to assist when you need them. Owners of car is great as well. Great car smooth drive…
April 13, 2026
Unprompted review
Thank you Trixie
April 12, 2026
Unprompted review
Thanks so much for the prompt and fast…
Thanks so much for the prompt and fast response, Trixie. I really appreciate your help—please keep up the great momentum!
April 12, 2026
Unprompted review
Melvin great help in assisting me on my…
Melvin great help in assisting me on my issue. Thank you very much
April 8, 2026
Unprompted review
Reply from Drive lah
Hi Bryan,
Thank you for your feedback and the positivity. We're glad you had an excellent experience. And Melvin was able to assist you and resolve your issue. We’ll be sure to pass your kind words on to him.
Thanks for choosing Drive lah, look forward to seeing you again soon.
- The Drive lah Team
Gab was fantastic
April 6, 2026
Unprompted review
Reply from Drive lah
Hi Seocheng,
Thank you for your kind feedback — we’re glad to hear Gab provided fantastic support. We’ll be sure to pass your appreciation on to him.
Thanks for choosing Drive lah. Enjoy your day!
- The Drive lah Team
Reply from Drive lah
Hi Sunny,
Thank you for your feedback — great to hear Edelyn was prompt in her replies. We’ll be sure to pass your kind words on to her.
Appreciate your support!
- The Drive lah Team
we need more people like her
Edelyn is very helpful give me full explanation needed and will answer my question in detail :)
April 4, 2026
Unprompted review
Reply from Drive lah
Hi Mohd,
What a lovely thing to say. Thank you for your kind feedback — we’re glad to hear Edelyn was helpful and provided clear, detailed explanations to support your questions. We’ll be sure to pass your appreciation on to her, it will make her day.
At Drive lah, we truly value providing thorough and helpful support to our users.
Thanks again for your support!
- The Drive lah Team
Gab supported me when having issue with…
Gab supported me when having issue with my verification process since my singpass invalid via app. Fill in manually but took sometime to fill up all particulars.
Thanks for support Gab.
April 3, 2026
Unprompted review
Reply from Drive lah
Hi Norkhairil
Thank you for sharing your experience — we’re sorry to hear about the trouble with your Singpass verification, but glad Gab was able to support you through the manual process and assist along the way. We understand it can take some time, and we appreciate your patience.
We’ll be sure to pass your kind words on to Gab.
At Drive Lah, we’re committed to supporting our users and making the verification process as smooth as possible.
Thanks again for your feedback! Come back and leave us another review at the end of your first trip. We look forward to hearing how it goes.
- The Drive lah Team
Thank you very much for the guidance…
Thank you very much for the guidance and support assisted, Trixie is very patient with the help in my drive lah account,,, once again thank you so much,,,
April 3, 2026
Unprompted review
Reply from Drive lah
Hi Mun'im,
Thank you for your kind words — we’re really glad to hear Trixie was patient and able to guide you through your Drive lah account setup and support you along the way. Welcome to the community! We’ll be sure to pass your appreciation on to her.
At Drive lah, we’re always here to provide helpful and supportive assistance whenever you need it.
Thanks again for your support!
- The Drive lah Team
Customer Service
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to coordinate & help me expedite the whole process. Thank you so much Edelyn.
April 2, 2026
Unprompted review
Reply from Drive lah
Hi Mabel,
Thank you for sharing your experience — we’re sorry to hear about the frustration with the Singpass instant verification process. We understand how important a smooth onboarding experience is, and we appreciate your patience while it was handled manually.
We’re glad to hear Edelyn was able to step in, coordinate, and help expedite your verification. We’ll be sure to pass your kind words on to her.
At Drive lah, we’re continuously working to improve our verification processes and overall user experience.
Thanks again for your feedback and support! Come back and leave us another review at the end of your first trip. We look forward to hearing how it goes.
- The Drive lah Team
Trixie resolved my issue expeditiously
April 2, 2026
Unprompted review
Reply from Drive lah
Hi there,
Thanks for sharing your feedback — great to hear Trixie was able to resolve your issue quickly and efficiently. We’ll be sure to pass your kind words on to her.
At Drive Lah, we’re committed to providing prompt and effective support whenever you need it.
Appreciate your support!
- The Drive lah Team
Gabriel assisting me so well n patience
April 2, 2026
Unprompted review
Reply from Drive lah
Hi Faezeh,
Thank you for sharing your experience — we’re glad to hear Gabriel assisted you well and showed patience throughout the process. We’ll be sure to pass your kind feedback on to him.
At Drive lah, we appreciate your support and are always here to help whenever you need assistance.
Thanks again!
- The Drive lah Team
Trixie was fast and prompt with her…
Trixie was fast and prompt with her replies
April 1, 2026
Unprompted review
Reply from Drive lah
Hi Atigah,
Thanks for your feedback — great to hear Trixie was fast and prompt with her replies. We’ll be sure to pass your kind words on to her.
At Drive lah, we’re committed to providing responsive and helpful support for all our users.
Appreciate your support!
- The Drive lah Team
Very good
Very good. Fast respond and enquiry was answered simple and professional. Most importantly problem solved. Much appreciate and keep up the good service.
March 31, 2026
Unprompted review
Reply from Drive lah
Hi Arifina,
Thank you for your kind feedback — we’re glad to hear your enquiry was handled promptly, clearly, and professionally, and that your issue was resolved. We’ll continue working hard to maintain this standard of service.
At Drive lah, we appreciate your support and encouragement.
Enjoy your day!
- The Drive lah Team
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