Great experience, friendly staff, very helpful and understanding. KD, April, and Christine were amazing and very patient. These employees stayed late and were always courteous and friendly the entire... See more
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Everything about the purchase and Finding a new car was effortless. The only thing that I could think of could be an issue was the drive route while driving said vehicle was a 40 mile per hour Max and... See more
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Danielle was an phenomenal sales person. She was very helpful and very accommodating to my son and I. She helped me with a trade in and purchase of a new vehicle. I would definitely recommend going an... See more
Best car buying experience that I've ever had! No haggling, no pushy sales people. My credit is not good at all and they still got me approved quickly with zero down and put me in a car that I love! M... See more
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Company details
About DriveTime Car Sales - Chattanooga
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
2283 Encompass Drive, 37421, Chattanooga, TN, United States
- 14232424599
Discover DriveTime
4.3
Excellent
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Employees were helpful
Jeffery was very helpful and kind. He made things easy and we found a car we really like. Ariel was also helpful in the purchasing process.
November 13, 2024
Reply from DriveTime Car Sales - Chattanooga
Thank you for taking the time to share your DriveTime experience, Megan. We love to hear that Jeffrey and Ariel provided a great car-buying experience for you at our Chattanooga DriveTime!
Thank you,
DriveTime Customer Relations
Danielle was amazing
Danielle was amazing . She made everything cut & dry & got me in a vehicle the same day . Thank you !!
October 12, 2024
Unprompted review
Reply from DriveTime Car Sales - Chattanooga
We're grateful to have you as a valued DriveTime customer, DeAnna. Our goal at DriveTime is to ensure we provide high-quality customer service during every interaction, so we're happy to know that the sales team was able to help you find the right car for you. Thank you for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
The sales lady was awesome about all of…
The sales lady was awesome about all of the information she gave us.
June 6, 2024
Lamanda and Chris were wonderful and…
Lamanda and Chris were wonderful and patient while making the experience fairly easy and all the while having wonderful service even through my random ramblings.
April 11, 2024
is it too late to return…
I bought my vehicle on February 5th, 2024 on February 9th, 2024. My check engine light came on for a bad O2 sensor and catalytic converter. Today February 14th, 2024. I pay one thousand dollars because the brake pads and rotors were completely shot, along with the air filter beyond “just dirty” and required an oil change because it was overdue for one. Explain to me how you pay for a vehicle that undergoes an “inspection” and none of this was caught or at the very least mentioned?!
February 5, 2024
Unprompted review
Reply from DriveTime Car Sales - Chattanooga
Thank you for leaving your review, Stilena. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Ariel was such a delight to work with
Ariel was such a delight to work with. She took me through each step. I had any questions. She didn’t hesitate to answer. She really treats you like she has known you for years. Very happy customer
February 7, 2024
Ease of prosses
Ease of prosses , kindness, no fuss environment peaceful transaction!
November 11, 2023
Chris was very knowledgeable about the…
Chris was very knowledgeable about the inventory and all the extras available to me so your employee. Knowing his job.2020 I bought a Kia Sorento it took 8 hrs so the 2 hrs at dive time was outstanding to me
June 20, 2023
They Are not professional on paperwork and will take your money and then take your car back with no communication
Needs better communication and finalizing paperwork before exchanging money and cars.
April 28, 2023
Reply from DriveTime Car Sales - Chattanooga
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Buyers beware
On 4/11 I got a 2020 Kia optima on 4/13 it quit running. I was left on the side of the road. I called drivetime where I purchased the car. A lady named Airelle answered she must really hate her job! One of the rudest people ever! I was told it was my responsibility to get it towed back to their lot. Sliver rock services said they didn’t help because I wasn’t keeping the vehicle and making a claim on it. So $1000 down and $345 tow bill. My opinion was wait 10-14 days to get my down payment back or pick a different car. No help no curiosity they acted like it was my fault. The sales lady Danielle. Stated it wasn’t their fault she couldn’t help me nor was there manger I could speak with. She wasn’t allowed to give me corporate number to talk with. But they sale used cars and things happen. I understand that things happen, but you would think that it wouldn’t happen within 48 hours of purchasing it and they would be more willing to help you and make you satisfied as a customer then just giving you the cold shoulder. Not willing to help you at all and making you feel very uncomfortable. I would not recommend them if I could give a negative five stars, I would!! rant over!!
April 13, 2023
Reply from DriveTime Car Sales - Chattanooga
Thank you for leaving your review, Charley. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Great experience
Great experience, friendly staff, very helpful and understanding. KD, April, and Christine were amazing and very patient. These employees stayed late and were always courteous and friendly the entire time of our purchase.
April 11, 2023
Unprompted review
Danielle was an phenomenal sales..
Danielle was an phenomenal sales person. She was very helpful and very accommodating to my son and I. She helped me with a trade in and purchase of a new vehicle. I would definitely recommend going and see Danielle with your next vehicle purchase.
February 18, 2023
I highly recommend this dealership
I highly recommend this dealership! They went above and beyond to guarantee our dream comes true!
January 21, 2023
Everything about the purchase and…
Everything about the purchase and Finding a new car was effortless. The only thing that I could think of could be an issue was the drive route while driving said vehicle was a 40 mile per hour Max and upon leaving when I had to get on the Interstate I noticed the vehicle Had some some vibrations over 65. To the point I needed to keep it under 65 or it consisted. Need to know if that's bad tires or alignment and balancing or just need to Have their test route on the highway.
December 20, 2022
Reply from DriveTime Car Sales - Chattanooga
Hello Derick,
Thank you for sharing your experience with us. We are truly sorry to hear you experienced a mechanical concern shortly after leaving the dealership.
We understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.
In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).
We certainly appreciate your feedback and apologize once again for any frustration this caused. Please reach out to our Customer Relations department at (888) 290-0148 should you have any questions.
Respectfully,
DriveTime Customer Relations
The customer service was impeccable
The customer service was impeccable. It was simple and easy getting a car. I would happily do a commercial if I could. Drive time is the Best!!
November 22, 2022
Great Experience
The sales associates, Ariel, Wiley and KD were all very helpful and very courteous during my purchase. All 3 went above and beyond to help me get into my new vehicle.
October 31, 2022
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