Charity was an amazing agent who assisted with my purchase of a 2015 Nissan Murano. She was incredible in relaying all the vehicle information and I would recommend her 100 times if I could!
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I got a car two weeks ago, and was so happy after two years no vehicle well to my surprise I had a difficult situation and my sales person only shown me! one car out of budget and worried me! when an... See more
Company replied
The sales associate Ayiesha Waldheim and manager Yazi were very very extremely helpful. Very pleasant from the time we arrived all the way until we left. Extremely patient and very knowledgeable of t... See more
Christopher was the best salesman, he explained every step in detail. I did not see any hidden fees and everything was such a smooth and comfortable process. Will definitely continue doing business wi... See more
Company details
About DriveTime Car Sales - Chicago-Lombard
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
500 E Roosevelt Rd, 60148, Lombard, IL, United States
- 16306132840
Discover DriveTime
3.8
Great
34 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Wonderful experience at Drivetime!
I had an amazing experience at Drivetime! My salesperson Charity was amazing knowledgeable, Patient, made it go painless as possible. She gave buying a car a wonderful experience.
Thanks again!
Charity and Drivetime.
January 27, 2024
Wonderful customer service
Wonderful customer service. Clifton and his manager are a great team to work with.
January 21, 2024
Disappointed. Customer service great but the car was full of issues in less than 24hrs
2018 Hyundai Elantra Value Edition:
The customer service was great! Very polite, helpful. Patient. No issues with customer service. Just the vehicle I was sold. I had the vehicle less than 24hrs and the car stalled and wouldn’t drive. The engine light, battery light, oil light, and some other light that I have never seen before was all on. I was in the middle of the road, during rush hour! I was only able to put my hazards on, turn the car off and turn it on. Luckily it turned on with no issues and the lights werent on the dashboard anymore. But then it happened 2 more times within a 20 min drive and each time while I was driving. Very scary! I called DriveTime and all they can say was to call silver rock and take it to a repair shop (locations given was pep boys, Firestone and one other that I never heard of, not very good choices) to get a diagnostic. I asked so what happens? I can’t afford to be without a car again. They said oh there is a rental reimbursement. (Not pleased at all because I just purchased a vehicle and now I have to pay for a rental and wait to get reimbursed in the end) the customer service was great. The vehicle was very nice, but the fact that it had issues less than 24hrs is very aggravating. I called DriveTime back to say I will be returning the vehicle and will get a full refund. They said I couldn’t come today since they are short staffed and busy but I can come the next day. It’s just aggravating that they would sell a vehicle that has issues. Just very disappointed that the car already has issues. It should’ve been checked correctly and carefully before it was even offered to be sold. They did offer other vehicles to chose from to replace this current vehicle but I declined. I would rather go elsewhere. Especially after being highly disappointed that I was sold a vehicle that had issues. Don’t get me wrong, the vehicle is gorgeous, up to date, clean, smooth drive, interior and exterior looks great, it would’ve been perfect if it didn’t have what looks like many maintenance issues, engine, battery, brake issues.
November 14, 2023
Unprompted review
Reply from DriveTime Car Sales - Chicago-Lombard
Thank you for leaving your review, Diabla. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Fun experience.
Everyone was extremely polite. Working with Charity was great. She never pressured me, but was very informative. The experience was actually fun, which unfortunately you don't always expect when buying a car.
November 1, 2023
If you need a car contact Charity or anyone at the Lombard Location! They are amazing!
Charity at Drive time was such a pleasure to work with! Everyone at Drive time was awesome and very patient with me. I was a bug to them, because I recently was involved in an accident. I was in such a need of a car. They were very understanding and explained the process to me. I had to wait to a few days before I could get my car and they kept me up to date. Charity was so patient and I will recommend anyone looking for a car to go to this dealership. You all are amazing and I couldn’t be more happier.
October 11, 2023
Worst experience!
Worst experience!! spoke with an agent in Lombard IL, location. Completed the proper procedure, sent necessary documents, agreements were made, gave a 100 dollar deposit, made reservation to pick the vehicle for the next day by phone. The morning of while getting dress to head there, the agent called with a different agreement, different payment arrangements, and a different down payment. Now I’m out of $100 with no vehicle. Don’t waste your time
July 8, 2023
Unprompted review
Reply from DriveTime Car Sales - Chicago-Lombard
We appreciate your feedback, Tamela We do our best to provide each customer with personalized financing options. The terms shown are specific to your financial information and the vehicle selected. However, our vehicle selection changes every day, which means you could find your next car with deal terms that work for you anytime! Please contact your nearest dealership if you have questions regarding your approval options.
Anthony was straight up
Anthony was straight up, detailed, trustworthy and overall did a excellent job! Everyone at the facility was a pleasure to be around and the environment was not full of stress as
Felt we were in very good hands!
April 19, 2023
DriveTime was great. Their warranty sucks!
The buying process went smooth and easy. Ayesha and her crew were awesome! The problem came on the way back to Sun Prairie, Wisconsin after buying the car in West Chicago. Before getting home, the check engine light came on and the car died twice. The warranty charged us $200.00 for a “deductible” when it’s supposed to be covered 100% for the first 30 days or 1,500 miles. Everyone run if a dealership tries to sell you an overpriced, pathetic warranty through SilverRock!
***After DriveTime’s reply***
Nothing pisses me off more than a cut and paste response.
April 16, 2023
Reply from DriveTime Car Sales - Chicago-Lombard
Thank you for leaving your review, Chad. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
Great place good people
April 15, 2023
Listens to needs of the customer
Works with you to find the car that truly fits your style and budget
April 14, 2023
Okay experience could be better
Great experience but the vehicle I got at first ended up being problematic after having it for less than 24hrs. I went in the following day and they got me in another one with no problem. I have only had new car for a day but so far so good. Overall the service was good, I just wish that before they put you in a car that they make sure it’s safe to drive
January 6, 2023
Reply from DriveTime Car Sales - Chicago-Lombard
Hello Shela,
Thank you for sharing your experience with us. We are truly sorry to hear you experienced a mechanical concern soon after your purchase but we are glad to hear you were able to work with the dealership to get another vehicle.
We understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.
In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).
We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148 should you have any questions.
Respectfully,
DriveTime Customer Relations
Bad customer service
Went to the location in West Chicago, vehicle did not have a jack or spare tire. Brought this to Alex’s attention. Called another location in Midlothian who said they had the spare and a jack. Went to pick up the spare tire and the jack. Upon arrival, I was told that they did not have it and I needed to get this on my own. Waste it time, money and gas. Once the sale is done, the customer service is gone.
October 6, 2022
Reply from DriveTime Car Sales - Chicago-Lombard
Hello Monica,
Thank you for sharing your feedback and bringing this to our attention. I sincerely apologize if your vehicle did not come equipped with a spare tire and for any inconvenience this caused.
Not all automobiles have a spare tire included. DriveTime provides an inflation kit for good measure if the vehicle was not equipped with a spare tire during inspection.
We will certainly provide the necessary feedback to our sales team to ensure we provide this information to our customers at the time of sale. Should you have any questions, please contact us at (888) 290-0148, and a representative will be glad to assist.
Respectfully,
DriveTime Customer Relations
Alec was wonderful helped me out…
Alec was wonderful helped me out through the whole process
August 20, 2022
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