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DriveTime Car Sales - Chicago-Midlothian Reviews 26

TrustScore 4 out of 5

4.0

14500 S Cicero Ave, 60445 Midlothian, IL, US


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See what reviewers are saying

Rated 5 out of 5 stars

I was treated like royalty from the time I walked in until the time I left. The manager the salesperson the finance person all were nice and respectful. I walked in with expectations of leav... See more

Rated 3 out of 5 stars

Love the 2017 Silverado but Having multiple problems within 30days with software. Display changing on its own, cooling fan for radiator stays on even when I cut engine off. Tpms system not working pro... See more

Company replied

Rated 5 out of 5 stars

I really appreciated the great salesman Steve he was really nice and helpful to me, answered all my questions and got me driving the same day.J give them 5 stars and would recommend them to anyone 😍�... See more

Company replied

Rated 5 out of 5 stars

I went online and did the pre-approval process, 5 minutes it took, then went into the dealership and within an hour signed the documents for the vehicle I wanted. Although I couldn't get my dr... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - Chicago-Midlothian

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 14500 S Cicero Ave, 60445, Midlothian, IL, United States

  • 17089260380
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4.0

Great

TrustScore 4 out of 5

26 reviews

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1-star

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Having multiple problems within 30days

Love the 2017 Silverado but Having multiple problems within 30days with software. Display changing on its own, cooling fan for radiator stays on even when I cut engine off. Tpms system not working properly.NEED HELP. FIND ME ANOTHER TRUCK.

December 28, 2025
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Reply from DriveTime Car Sales - Chicago-Midlothian

Thank you for leaving your review, Daryl Brown. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

Mario really worked hard to get me what…

Mario really worked hard to get me what I wanted with the down payment I had. I thank you and I would recommend all my friends and family to you

December 13, 2025
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Reply from DriveTime Car Sales - Chicago-Midlothian

Hello Terry Malone, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

The team was great and fast and…

The team was great and fast and efficient with taking care of my needs. Very professional 👏

November 28, 2025
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Reply from DriveTime Car Sales - Chicago-Midlothian

Hello Lajania Lenoir, Thank you so much for taking the time to review your visit at our Chicago-Midlothian DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

I really appreciated the great salesman…

I really appreciated the great salesman Steve he was really nice and helpful to me, answered all my questions and got me driving the same day.J give them 5 stars and would recommend them to anyone 😍😍

October 9, 2025
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Reply from DriveTime Car Sales - Chicago-Midlothian

Thank you for leaving your review, Tiara. We love knowing you were satisfied with your experience with Steve at our Chicago-Midlothian DriveTime.

We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 5 out of 5 stars

Steven was a pleaser to work with

Steven was a pleaser to work with. He made the experience great and made me feel comfortable with my purchase.

October 4, 2025
Unprompted review
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Reply from DriveTime Car Sales - Chicago-Midlothian

We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Steven was extremely helpful

Steven was extremely helpful. This was a great experience. I would highly recommend drive time. ASK FOR STEVEN!

October 1, 2025
Unprompted review
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Reply from DriveTime Car Sales - Chicago-Midlothian

We appreciate the 5-star rating you submitted Bathsheba. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Steven was able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Drive Time employees are top notch…

Drive Time employees are top notch experts. It was an amazing experience and opportunity to get a vehicle from them. It was quick and simple. They explained all the details. I’m one happy driver.

September 5, 2025
Unprompted review
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Reply from DriveTime Car Sales - Chicago-Midlothian

Hello Cassandra Torres, Thank you so much for taking the time to review your visit at our Chicago-Midlothian DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 1 out of 5 stars

Stay away!!!!!

Sold me a car that broke with in a year and I’m stuck with it !!! They are a bunch of scammers …. I am screwed out of getting a new car or any car in general . I am so stupid to believe them ! I am disgusted how they do business … A certified car dealership told me that they are a bunch of scammers they don’t inspect the cars they are from an auto auction… and as long as they run they sell them . I am pregnant and now screwed out of getting a car … thanks for ruining everything !

May 31, 2025
Unprompted review
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Reply from DriveTime Car Sales - Chicago-Midlothian

Thank you for leaving your review, Megan Greene. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 1 out of 5 stars

Drivetime was a terrible experience…

Drivetime was a terrible experience after 3 days of buying the car it was going bad on me cutting on off and when I tried to swap the car they ended up taking the car back from me saying they wasn’t supposed to sell me a car nd took $700 of my down payments they are a big scam I don’t recommend anyone to go to drivetime I hate drivetime and will never ever try buying with them again they don’t deserve any stars

January 18, 2025
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Reply from DriveTime Car Sales - Chicago-Midlothian

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Rated 5 out of 5 stars

The entire staff was a delight

The entire staff was a delight, Dom went over and beyond to make sure I was content and happy with my purchase.

January 14, 2025
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Reply from DriveTime Car Sales - Chicago-Midlothian

Thank you so much for taking the time to review your visit at our South Chicago DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

Thr sales rep was very nice and…

Thr sales rep was very nice and pleasant throughout the whole experience

January 9, 2025
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Reply from DriveTime Car Sales - Chicago-Midlothian

We appreciate you sharing your experience with us, Mary. Our goal is to create a personalized car-buying experience for all our customers. So, we're glad to know we were able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 1 out of 5 stars

Don’t ever buy a vehicle from DriveTime…

Don’t ever buy a vehicle from DriveTime Car Sales as they do not thoroughly inspect the vehicles they sell. The battery on my son’s car died in 4 months and they say they don’t care.

This company has terrible, terrible customer service and will hang the phone up on you when you call customer service or client relations. They do not inspect their vehicles thoroughly and don’t replace batteries when they obtain used vehicles to resell.

December 5, 2024
Unprompted review
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Reply from DriveTime Car Sales - Chicago-Midlothian

Thank you for leaving your review, Gary. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 2 out of 5 stars

DO NOT GET A CAR FROM THEM…

Gave it 2 because the people would nice. But the car suck. I have not had that car for more than 60 days, and i am having issue after issue. Do not EVER GET A CAR FROM THEM. You’re better off going to a real dealership or a side one. Then they won’t fix everything on the car, which I believe within 90 days EVERYTHING should be covered.

September 23, 2024
Unprompted review
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Reply from DriveTime Car Sales - Chicago-Midlothian

Thank you for leaving your review, Joseph Williams. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 2 out of 5 stars

PLEASE BE CAREFUL WITH DRIVETIME

I brought a 2018 Jeep Compass on August 24th 2024 and was told everything was good on the
Vehicle (including the battery and alternator). The Vehicle was riding absolutely fine. Exactly a month of having the vehicle the battery died. We didn’t drive the car the day before. The car Has auto lights ( couldn’t have been the lights that drained the battery). We called DriveTime they said THE BATTERY IS NOT COVERED WITH THE WARRANTY. This information was not giving TO US PRIOR TO buying the VEHICLE . DriveTime is supposed to do a full inspection of their vehicles before selling . If they did so this problem would have been avoided.

September 30, 2024
Unprompted review
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Reply from DriveTime Car Sales - Chicago-Midlothian

We appreciate you taking the time to comment. All of our pre-owned cars are mechanically inspected prior to being placed on lots and backed by a 30-day/1,500-mile Limited Warranty. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

My salesman Sam was amazing so helpful…

My salesman Sam was amazing so helpful let me know in the door what to expect and what not no shadiness upfront customer care and great service. I’ll recommend drive time and salesman Sam.

September 24, 2024
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Reply from DriveTime Car Sales - Chicago-Midlothian

Hello Erica Mukes,

Thank you so much for taking the time to review your visit at our South Chicago DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

Steven Gaytan

The salesman Steven Gaytan was awesome. Very professional and knowledgeable in the vehicles and financing.

September 6, 2024
Unprompted review
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Reply from DriveTime Car Sales - Chicago-Midlothian

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations

Rated 5 out of 5 stars

The South Chicago Evening Team an experience to remember.

I went online and did the pre-approval process, 5 minutes it took, then went into the dealership and within an hour signed the documents for the vehicle I wanted.

Although I couldn't get my dream car in which they had, due to a higher down payment, I was impressed by the knowledge of my salesperson and how he provided options to get a reliable vehicle with low miles and a suite of benefits such as vehicle warranty protection, LOJAC, GAP coverage.

I am beyond happy and at this point they have earned the business of me and my family for years to come. The staff were very friendly and everything was completed just the way the website said it would be.

Kudos to the South Chicago evening team. They provided an experience I will never had even when I bought a new vehicle from a big dealer years back. Other dealers need to come and train with the Midlothian team and find out how the customer experience should be.

May 9, 2024
Unprompted review

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