DriveTime Car Sales - Gladstone Reviews 

Customer service was excellent. Process was smooth. Monthly payments are a little higher than I would like but overall all, I'd do it again. Thanks Mark

The people there are great to work with. It was quick and easy.

Awesome Experience I’ve had a full day of driving to actually see how the car well suv drives like. And I must admit I’m enjoying it. Once again Shout out to Emily and Connor at the North Oak Gladstone location. Appreciate it ✅

I booked an appointment with Mr.Alex (the big man) he was great, very nice and humorous the best employee there. Would definitely go again and buy a used car. Great deals.

Extremely friendly and professional staff!! Connor worked overtime making sure that I was taken care of! Best car buying experience I have ever had!!

I purchased a vehicle a 2021 Kia Rio on August 1, 2023 With in 3 days of driving the vehicle all dash indicator lights came one. The check engine light, the abs light, the emergency brake light, the traction light, the tire pressure sensor light, the power steering light. These light come on and off randomly sometimes they stay on for days and some time they come on and off several times in one day. On August 9th the car was services at A-1 Auto (See attached text message) and a claim to Silverrock was done. A-1 Auto basically charged $110 to do nothing as the light came back on the very next day on August 10th 2023. I was told by A-1 Auto it was a Kia issue and to take the car to a Kia Dealership so I made an appointment that day for Sept 2nd 2023 that was the soonest they could get the car in to be diagnosed

On September 2, 2023 I had the car diagnosed at Shawnee Mission Kia. After 4 hours of trying to find out what was wrong with the vehicle the Certified Mechanics at Shawnee Mission Kia discovered an aftermarket device AKA the lo-jack go GPS device was spliced into the wiring harness of the vehicle and was causing all of the electrical issues on the vehicle. Drivetime Gladstore was notified on Sept 2nd by telephone of the issue. Drivetime on Gladstone was notified again on September 5th of the issue and I was told I would get a call back within 24-48 hours. I received no phone call back at all. I had to call Drivetime Gladstone again on Sept 8th 2023.

Today is September 1, 2023 and Drivetime, Lo Jack Go, Sperion, Bridgecrest still have no definite answers of how they are going to rectify this issue. Kia has recommended the device be removed and the vehicle be brought back to Kia for retesting and possible repairs (See attached service report from KIA). Drivetime, Sperion, Lo Jack Go, Bidgecrest are refusing to remove the device so vehicle can be repaired by Kia. Kia will not repair the vehicle until the device is removed.

I cannot get ahold of anyone at Sperion-LoJack that is in the USA all calls go to a call center in the Philippines. When I call Sperion they tell me I have to go through Drivetime because they authorized the installation of the device. When I call Drivetime they tell me I have to go through Sperion. So both companies are just sending me in cirlces.

I was told by the manager at Drivetime Gladstone this issue is so rare he doesn't know how to deal with it and Drivetime has never experienced this before, A simple google search has yielded thousands of similar complaints and issues. So this issue isn't that rare it only took a 5 minute google search.

Bought a car at close of business Saturday and on the way home realized it has a bad bearing I’m buying a new vehicle because my current one is always in the shop! This is not how I thought it would go now right back to the shop I’m so upset and disappointed and couldn’t even drive it all weekend.

I had the greatest experience ever in buying a newer car. Connor Nava made the experience so enjoyable that I will definitely recommend him to my friends and family. Philip was so very helpful and understanding. He also answered all of my questions. This dealership is the absolute best. I proudly give everyone there 5 🌟 🤩.

I want to thanks all the guys yesterday that helped me getting my car it means a lot!!! I hope nothing but great things for everyone especially Connor Nava i think I got this name right he was greaT!!

Everyone at the Gladstone MO location was absolutely great. I live 3 hours away from this location and they made sure that everything was in order and ready to go prior to me arriving at the store. The sales team was not pushy and worked hard to find the perfect vehicle for my needs. I highly recommend DriveTime for all of your automotive needs. This is the second vehicle I have bought from Drivetime and will continue to buy my vehicles from them in the future.