What made my experience nice, was that everyone was so very helpful. I had avery good conversation with the manager. They were very patient with me. So I would recommend this location to all my friend... See more
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Salesman, Travis in the Laurel location, made my experience fun, clear and quick..
Company replied
If I could give a lower star I would, I was sold a car that appeared to have no issues and 3 days later the check engine light and oil change light came on. I took the car to get a diagnostic and was... See more
Company replied
I really pleasured with customer and very patiently!! I recommend you go to drivetime and costumer be happy to help with theirs people and quick get a car
Company details
About DriveTime Car Sales - Laurel
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
3530 Laurel Fort Meade Rd, 20724, Laurel, MD, United States
- 13015434123
Discover DriveTime
4.5
Excellent
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Everything went smooth and easy
Everything went smooth and easy, the process took about an hour. The sales person was very friendly and helpful. She went over all the details and answered all my questions in a professional manner. The downpayment was affordable and the car seems to be in good condition. I will have my mechanic check and will update the review if needed.
The only reason why I didn’t give them a 5 star is because the suv was dirty outside/ inside ( had pet hair and was dusty) and left the lot with an empty gas tank.
Other than that I recommend this place and I would definitely comeback again.
June 30, 2022
Reply from DriveTime Car Sales - Laurel
Hello,
We greatly appreciate the time you have taken to rate your DriveTime experience. I am saddened to hear the vehicle condition presented to you was not satisfactory.
Please know that all DriveTime vehicles are passed through a multi-point inspection, where they are detailed to meet DriveTime standards before being transported to our sales lots. I would also like to note that most of our dealerships that do not have a wash detail location on site will have a mobile detailer routinely come in for any touch-ups for those vehicle on the lot. However, if the vehicle was dirty when presented to you at time of sale, we would be glad to look into this matter further. Additionally, DriveTime ensures all vehicles have an adequate amount of gas before driving off the sales lot to ensure our customers arrive to their desired destination. If this was not the case, please contact our Customer Relations department at (888) 290-0148 so we may address this.
We are sorry if the cleanliness of the vehicle you purchased from us was not up to DriveTime standards and left you feeling dissatisfied. I want to thank you for being a valued DriveTime customer. If you have any additional questions or concerns, please feel free to contact our Customer Relations team at (888) 290-0148, and a team member will be glad to assist.
Sincerely,
DriveTime Customer Relations
Misleading
I don't like how she made it seem like the car locater came with the car she never said I would have to pay for it and she mad it seem like if the car break down I have a warranty for 3years not I got to pay for it
May 23, 2022
Reply from DriveTime Car Sales - Laurel
Hello Beatrice,
Thank you for sharing your experience with us. We are torn to hear you're feeling misled regarding the GPS device installed in our vehicles.
To provide clarity, every vehicle sold has a GPS device installed. To ensure full transparency, we provide a disclosure at the time of sale stating the vehicle has a GPS device installed and must remain in the vehicle until the loan has been satisfied. Our customers have the option to purchase the GPS ancillary product service that is completely optional. This service product has several benefits, such as giving our customers the ability to track their vehicle and check their battery levels. If you don't want the GPS ancillary product service, you can certainly cancel it by visiting this website, SR-Forms.com.
We certainly appreciate your feedback. We will provide the necessary coaching to ensure our sales team explains these products in more detail during contracting. Please reach out to our Customer Relations department at (888) 290-0148 should you have any questions regarding the above information.
Respectfully,
DriveTime Customer Relations
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