Isreal, our salesman, was wonderful. He worked with us for hours since we needed a lot of technical help to buy this car. He was knowledgeable and friendly and informative and kind which are attribute... See more
Company replied
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I liked the no haggle factor as far as down payment and payments. It wasn’t a long long drawn out process. What I didn’t like is I had to bring the first vehicle back due to mechanical issues and the... See more
Company replied
This was the 4th car we've purchased from Drivetime. This time around the process was super easy. There was no down payment needed. Marcus Smith worked with us and provided great customer service. We... See more
Quick and easy , friendly welcoming staff and very informative. They got me in the car I wanted with the down payment I stated . Ask for Summer Jones Customer experience
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Company details
About DriveTime Car Sales - Memphis-Covington Pike
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
2177 Covington Pike, 38128, Memphis, TN, United States
- 19013343280
Discover DriveTime
4.3
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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My salesman was awesome Marcus Smith…
My salesman was awesome Marcus Smith was just great. GREAT Customer Service..
February 6, 2024
Awful Experience
I wasted two days at your dealership in Memphis, Covington Pike; not to mention the 40 min drive to and from. I went to your website, found a car, drove it, liked it, and went to buy it with the quotes you gave online. I get to the store to purchase, and the down payment was $3000 more than what I was quoted online. Did not get vehicle, and will not entertain another drive time dealership. That’s pitiful doing people like this. Don’t have the stuff online, then change it in store. Very depressing, and hurtful to the people who are trying to get a vehicle.
December 27, 2023
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
Thank you for sharing your review with us and showing interest in purchasing through DriveTime. We provide terms specific for each customer for every vehicle on DriveTime.com to ensure a personalized experience. Should you wish to discuss your review in more detail, please contact our Customer Relations department at (888) 290-0148, and a representative will be glad to further assist.
Very disappointed
I purchased a car from drive time in November since the 3rd day of driving off the lot I had multiple problems with the vehicle turns out the car they sold me needed a brand new motor for 11226.00 not only was I out of a vehicle I couldn’t get a rental because of the holidays and that silver rock protection warranty is bull crap they tried to get Nissan to put in a used motor in my vehicle instead of a new one which Nissan declined to do so I had to give the vehicle back to drive time and try to get my down payment back the manager there couldn’t help me at all no one really could all I wanted was to be put in another vehicle the way they treated me and my issue which had nothing to do with me because they sold me a lemon to be honest and no one wanted to own up and take accountability for their mess up I would never go back here and try to purchase a vehicle I’m very disappointed in the company and management for the way they handle this issue when it wasn’t even my fault
December 21, 2023
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
He was so nice and very friendly
November 18, 2023
We came in need of a vehicle.. and we left riding
We came in need of a vehicle. Our sales person Marissa Burton was very help and knowledgeable about the vehicle that she show us. She made us very comfortable and help us with everything we needed.. I thank her so much for all her help. Everyone was also very nice and virtuous. Thank you all again for everything..
November 14, 2023
Unprompted review
I don't even think I want to give them…
I don't even think I want to give them one star. I will never never buy another car from these people. After I bought the car I took it to a shop to have it looked at turns out it needed 1700 dollars worth of repairs that clearly someone over looked or didn't give a crap. Now after having said car since may of this year something is wrong with it again. They pray on people with not so great credit.
September 21, 2023
Unprompted review
Reply from DriveTime Car Sales - Memphis-Covington Pike
Thank you for leaving your review, Carolyn. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Great experience people
Priscilla was great. She made sure I purchased the vehicle I wanted.....
July 8, 2023
Great PR skills made mie and my mom feel…
Great PR skills made me and my mom feel at home. Mr Stanley Williams was the greatest manager agent I will send more people his way he made my mom smile that's what it is all about for me thanks.
April 16, 2023
They very honest an they let you pick…
They very honest an they let you pick your on down payment an also go through every detail with on to purchasing your car.Very friendly staff
February 13, 2023
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