We got a car with drive time in february, we’ve had problems non stop with the car and “can’t return it in since we haven’t had it for a year” i would not recommend at all. I’ve called and called they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience with car max was great. But the best part was, I had been approved. Their customer service was wonderful and very courteous. They walk you through with everything even with the applicat... See more
Company replied
Jai was amazing from the time I spoke to her on the phone, which was 2 days before purchasing my Cadillac. The WHOLE experience was GREAT, all the way to signing. They also respected that my son wante... See more
DJ, provided my purchasing experience, he was both very professional and very organized. He provided me with the many options your company offers in such a way that it was very easy to understand. The... See more
Company replied
Company details
About DriveTime Car Sales - North Albuquerque
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
5201 Alameda Blvd, 87113, Albuquerque, NM, United States
- 15053492000
Discover DriveTime
3.6
Average
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and great staff
Both locations help me get a car that was just right for my down payment and the car was clean . Also the friendly staff at both locations in Albuquerque New Mexico....
February 12, 2024
Sales Woman never gave an "Auto Check"…
Sales Woman never gave an "Auto Check" She gave a piece of paper that anyone can do. Two weeks into it, head gasket goes out! One week into it, as I am on the road, the back door lifts. Latch is not working. Then the head light is out two days into it. I call and dealership tells me, "What am I supposed to do about it? We are just the dealership!" Gets me on a three way call with GAP and leaves the conversation!! I am stuck paying this lemon due to a contract I signed. What about their guarantees and how DriveTime cares? This is one way to kill a person's trust or job at that matter!!!
August 8, 2023
Unprompted review
Reply from DriveTime Car Sales - North Albuquerque
We appreciate you reaching out. At the time of sale, we provide an Experian AutoCheck History Report as a courtesy for each customer to maintain transparency. This report provides the history of the vehicle’s use, such as any prior accident records, rental or government use, registration flags, or involvement in a theft. Each customer also has the opportunity to inspect their desired vehicle both inside and out during their visit. Additionally, we offer a 5-day Vehicle Return Policy to every customer.
Jai was great sales associate and…
Jai was great sales associate and looked into very option for me very happy with my purchase
March 28, 2023
Phenomenal Customer Service
Jai was amazing from the time I spoke to her on the phone, which was 2 days before purchasing my Cadillac. The WHOLE experience was GREAT, all the way to signing. They also respected that my son wanted to fill out an application and he was approved in 3 minutes with great credit and good income. THANK YOU, DT, I am enjoying this milestone in my life! I always wanted to own a Cadillac. Jai, and Charissa, you gals are funny, and I can tell you love what you do, which is making people like myself and my son happy!
March 10, 2023
During my time there buying my car
During my time there buying my car, the sales associate David was an absolute great help, he showed me the cars I qualified for 0 down and he helped me get the car that I wanted. He made it easy and understandable to get my car.
February 18, 2023
David was amazing and also was the…
David was amazing and also was the other male that also took his time to help us. The customer service there is just amazing!
February 14, 2023
Jai was the most helpful person.
Jai was the most helpful person and she had time for me and answered my questions. She also helped me get all that I needed to be able to get my car. Oh I couldn’t have done it by myself. Thank you so very very much Jai 💕
August 19, 2022
BEST EXPERIENCE AT A DEALERSHIP!
Got a 2014 Jeep and I love it. Thanks to Dom at the Alameda dealership in Albuquerque NM. He was amazing and very helpful. Best experience at a dealership. THANK YOU!
May 7, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.