Mr Valentino made sure I left with a vehicle n I really appreciate it him very nice guy even when I was overstimulated he made sure I locked back in ! Thank you I will b sending other people to visit... See more
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I recently purchased my second vehicle from DriveTime, and once again, they've exceeded my expectations! A huge shoutout to James Thomas, who went above and beyond to find the perfect ride for me and... See more
Company replied
I worked with a sales woman that didn’t stop until I got into my 2018 Chevy Traverse… and Eric made it happen as well both of these guys deserve a round of applause… let’s just say I count wait to ri... See more
Company replied
I came in frustrated because I had never had to purchase a vehicle on my own. Mike Adam’s and his team walked me through everything and explained thoroughly. By the end of this journey I was in tears... See more
Company details
About DriveTime Car Sales - North Houston
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
11655 North Freeway, 77060, Houston, Texas, United States
- 12818481555
Discover DriveTime
4.6
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mike adams customer service
Mike adams did a great job showing me my options car wise. He helped me find the best fit for me. Did a great job making sure everything was functional. Great customer service, definitely five stars.
September 6, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you so much for your kind words, Cameron Thompson. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Jesus made such a great effort to make…
Jesus made such a great effort to make sure I was well attended to. Jesus made the process the whole process easy.
September 6, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
We appreciate you sharing your experience with us, Kathy Cabello. Our goal is to create a personalized car-buying experience for all our customers. So, we're glad to know Jesus was able to create that for you!
Thank you,
DriveTime Customer Relations
Cheryl Sullivan gave us an awesome…
Cheryl Sullivan gave us an awesome vehicle buying experience, the BEST we’ve ever had!!!! I highly recommend Cheryl at DriveTime if you’re looking for professional and fast experience!!!!!!!!
September 6, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
We appreciate you sharing your experience with us, Wesley Woytek. Our goal is to create a personalized car-buying experience for all our customers. So, we're glad to know Cheryl was able to create that for you!
Thank you,
DriveTime Customer Relations
Cheryl Sullivan was great
Cheryl Sullivan was great! Ask for Cheryl she will help you get in a car
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for leaving your review, Delilah . We love hearing that you were pleased with your experience at North Houston DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Valentino Mendez is awesome
Valentino Mendez is awesome. He helped me get financed for my Ford Explorer and I could not be any happier. Thank you DriveTime
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you so much for your kind words, George Sanchez. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Karl made the process quick and easy
Karl made the process quick and easy. Very happy with my purchase.
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
I am thrilled to hear you had a great buying experience at our North Houston DriveTime location! Have a wonderful day!
-DriveTime Customer Relations
First time buying from DriveTime
First time buying from DriveTime. Everyone was great to deal with. Definitely will refer people to them
July 19, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Hello Jesse Bias, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
Great business
The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everything I wanted with my car search. It did not take long to finalize the car sell.
July 16, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Hello Deneshun Graves, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
You should inform your customer as to…
You should inform your customers as to what a simple interest loan is. You should also inform your customers when they are making the kind of loan whereby they are UNDERNEATH the loan at the time they are driving off of the lot.
By the way " underneath" means that the amount of the total loan AND repayment EXCEEDS the total value of the the vehicle making refinance IMPOSSIBLE.
Your loans are predatory.
Your customers need to know that.
June 25, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for reaching out to us. We understand your concerns and would encourage you to contact Bridgecrest, your account servicer, at (800) 967-8526, where a representative can further assist you.
I worked with a sales woman that didn’t…
I worked with a sales woman that didn’t stop until I got into my 2018 Chevy Traverse… and Eric made it happen as well both of these guys deserve a round of applause… let’s just say I count wait to ring that bell
#yourFEDEXdriver
June 1, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
We appreciate the 5-star rating you submitted. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the North Houston location was able to create that for you!
Thank you,
DriveTime Customer Relations
Mike Adams was extremely patient and he…
Mike Adams was extremely patient and he wasn’t pushy at all. He allowed me and my wife to make the proper decisions without any added pressure. He kept it very transparent throughout the process and we left with the car we needed for my wife’s everyday needs !
January 17, 2025
Reply from DriveTime Car Sales - North Houston
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Justin Williams was our salesman he was…
Justin Williams was our salesman he was very professional polite and explained all details in a manner we could understand I would recommend family and friends to this dealership Thank You very much!!!
January 4, 2025
Reply from DriveTime Car Sales - North Houston
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
SHADY SHADY SHADY
Went in to trade 2 cars for 2 cars, had appraisal paperwork sitting in my car, and when their manager went to appraise them HE STOLE THE PAPERWORK OUT OF MY CAR AND PRESENTED IT AS THEIR OWN! Then just laughed it off like everything was ok. Dashcam caught everything so that'll be sent to upper management. Bottom line is do NOT leave anything of value in your car, they WILL steal it!
November 5, 2024
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for providing us with your feedback regarding your experience with our location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Reply from DriveTime Car Sales - North Houston
Thank you for sharing your feedback with us, Tiffany Oberst.
We're thrilled to know you had a positive buying experience while at our North Houston DriveTime.
We appreciate you submitting a review!
Thank you,
DriveTime Customer Relations
James was great and informative
James was great and informative. Also low pressure across the board. He never tried to push me into a vehicle I didn’t want, and was patient with our needs. We love our Jeep Grand Cherokee, thanks!
October 24, 2024
Reply from DriveTime Car Sales - North Houston
Thank you for sharing your feedback with us, David Herrera.
We're thrilled to know you had a positive buying experience with James at our North Houston DriveTime.
We appreciate you submitting a review!
Thank you,
DriveTime Customer Relations
Did not like sales person
October 9, 2024
Reply from DriveTime Car Sales - North Houston
Thank you for providing us with your feedback regarding your experience with our North Houston location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
If I could give 0 stars I would
If I could give 0 stars I would. First and foremost I purchased a kia optima from the DriveTime on north freeway in Houston Texas .Got the car 8/15/24 @8:pm the car had a water smell to it day two 8/17/24 the check engine light came on the car wouldn’t accelerate foot on the pedal , pedal to the floor the car wouldn’t go it starting making a roaring noise. I stopped driving it later on that night I got in car to go to the store the check engine light was back on after going off earlier.It still was not driving accurately. Day 3 which is Monday 8/19 I called the dealership to ask of the return policy they stated 5 days 300 miles but that’s not what the salesman stated originally was 7 days never discussed mileage the check engine is now back on again still not picking up speed . Day 4 I returned the vechile to the dealership for them to state I drove the non- accelerating vechile 700 miles in 4 days an there were taking 400 dollars out my down payment since it’s a $1 a mile anything over 300 miles this company is a complete RIP OFF paid my deposit in cash but I have to wait 7 days for a check a complete joke .There cars are LEMONS stay away 2 days and the check engine came on yeah pretty self explanatory !!! Hopefully this helps someone
August 19, 2024
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for leaving your review, Paulisha. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Valentino Mendez was very patient with…
Valentino Mendez was very patient with me and ultimately I’m satisfied with my trade-in/ Purchase.
July 30, 2024
Valentino was very helpful
Valentino was very helpful. Valentino displayed professionalism throughout the whole process. My experience with Drive Time is always exceptional.
July 17, 2024
Worst Experience Ever
I went to start my process before the Hurricane Beryl and the car I want they were not able to find the keys. My appoint was for 5pm I made it for 430pm and did not get seen until after 630pm. I went back after the storm to finish the process and again there was several car which seems like the better options and they weren't able to locate the keys for them. It feels like they were in a rush to put you in a car they wanted to get rid of. Because of me having a family and my job requires travels I felt forced to just accept whatever was available. It was a terrible experience, I was not pleased at all. The car I had to settle for drives very hard was not what I expected.
July 10, 2024
Reply from DriveTime Car Sales - North Houston
Thank you for providing us with your feedback regarding your experience with our North Houston location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist
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