I'm writing this review to Thank Ms.Aurelius Thomas at the Drive Time location 11655 North Freeway Houston Texas, she was a very professional, and very big help, with helping me getting my my stepfa... See more
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Great customer service 2nd car from them on the Northside location miss.Aurelius Thomas takes her time understand your wants she listen to you all I can say is she is amazing love her hands down
Everything went as advertised. The staff was friendly, professional, and efficient. They were not pushy, answered all of my questions, and allowed me the space to make a decision.
You should inform your customers as to what a simple interest loan is. You should also inform your customers when they are making the kind of loan whereby they are UNDERNEATH the loan at the time t... See more
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Company details
About DriveTime Car Sales - North Houston
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
11655 North Freeway, 77060, Houston, Texas, United States
- 12818481555
Discover DriveTime
4.6
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Mike adams was very patient and took…
Mike adams was very patient and took his time to show and understand the process. Met him the first day when I wasn’t sure if I wanted to buy. Came back and he help me through the process. Definitely would recommend him in the future! Thank you!
January 10, 2026
Unprompted review
Cheryl Sullivan was amazing at north…
Cheryl Sullivan was amazing at north Houston! Got exactly what I wanted !
December 23, 2025
Reply from DriveTime Car Sales - North Houston
Hello Tanna Wortham, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Ms Cheryl really was great
Ms Cheryl really was great. She made the buying of my truck a fast and pleasant experience. She is very knowledgeable about the process and help me get a great deal. 👍🏿❤️🙏🏿
December 22, 2025
Reply from DriveTime Car Sales - North Houston
Hello Christopher Price, Thank you so much for taking the time to review your visit at our North Houston DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!
Best Regards,
DriveTime Customer Relations
Bad business
They gave me paperwork stating the vehicle I purchased was never in a accident/incident but it was in 2021. I purchased this a 2018 dodge journey on 6/12/2025, in the beginning of July the alternator went out in late August the left control arm is bad and now since October 27th until now it's something wrong with the engine. This vehicle was a Lemon from day one and Drive Time not doing or manning up for us as the consumers to make it right. Shame on Drive Time. My name is Veda Brown and I'm not given up on my rights for me and other consumers. Drivetime not responding that I have paperwork from them that this was never in a accident but I have paperwork that it was and they lied as a business and they defaulted me.
June 8, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for leaving your review, Veda Brown. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Mike Adams was great.
Mike Adams was great.. Patient and informative with everything! Left feeling good about my purchase.
November 8, 2025
Unprompted review
I got in and out fast with the best…
I got in and out fast with the best ride of my 52 yrs
November 7, 2025
Unprompted review
To- Mr. James
Mr. James had talk to me earlier during the week about the car I was getting and once I got to the dealership he had everything ready for me. So if you ever looking for a car come down to Drive Time
October 24, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for taking the time to leave a review, Trey! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Sold a LEMON...
I got my car a 2016 Chevrolet Trax back in 2024 and within a week of having the car the tire light came on. Took it to the shop and they said the system is messed up and needed to be replaced over $400 to fix. Wasn't doing it. Long story short they sold me a LEMON, my car has been in the shop now for the third time. Even with warranty, we have spent a couple thousand dollars getting it repaired.
I should have known something was wrong with the car when the salesman only showed me this one vehicle. Oh yeah I feel like if you really don't have a big down payment they'll sale you whatever. Never again...
October 21, 2024
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for leaving your review, Rosie Whittington. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
James Thomas was great to work with and…
James Thomas was great to work with and genuinely and great salesperson
October 9, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for sharing your feedback with us, Roy King. We love hearing about your car-buying experience at our North Houston DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
I recently purchased my second vehicle…
I recently purchased my second vehicle from DriveTime, and once again, they've exceeded my expectations! A huge shoutout to James Thomas, who went above and beyond to find the perfect ride for me and my family. He listened attentively to my needs and didn't hesitate to suggest alternatives when the initial vehicle wasn't the best fit. His expertise and dedication to customer satisfaction are truly commendable. The SUV he recommended has been a game-changer for our family. James is a credit to DriveTime, and I wish him all the success in his career!
October 8, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for taking the time to share your DriveTime experience, Amanda. We love to hear that James provided a great car-buying experience for you at our North Houston DriveTime!
Thank you,
DriveTime Customer Relations
James Thomas was the best salesperson I…
James Thomas was the best salesperson I have work with since buying vehicles
October 6, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
I am thrilled to hear you had a great buying experience at our North Houston DriveTime location! Have a wonderful day!
DriveTime Customer Relations
James Thomas
James Thomas was absolutely great and a wonderful help to me and my family!! Great service! Give that man a raise immediately!
October 4, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for sharing your feedback with us, Trinity Robles. We love hearing about your car-buying experience at our North Houston DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
Reply from DriveTime Car Sales - North Houston
I am thrilled to hear you had a great buying experience at our North Houston DriveTime location! Have a wonderful day!
DriveTime Customer Relations
Mike Adam’s
Mike Adam’s. He knows his business and is the guy to see.
October 4, 2025
Unprompted review
Mike Adam's really helped me get in a…
Mike Adam's really helped me get in a car when I thought my credit was too bad. Thanks for the effort on the extra discounts! Appreciate you.
October 4, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Mrs.Aurelius was awesome
Mrs.Aurelius was awesome! I will definitely be recommending her to everyone that I know who needs a vehicle
October 4, 2025
Unprompted review
James Thomas was the best autosales…
James Thomas was the best autosales person I have aever met. PLEASE give James a raise
October 4, 2025
Unprompted review
James Thomas was nothing short of…
James Thomas was nothing short of amazing he went above and beyond to help us today. The experience was incredible!!
October 3, 2025
Unprompted review
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