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DriveTime Car Sales - Pensacola Reviews 

52
TrustScore 4.5 out of 5

4.6

6400 Pensacola Blvd, 32505 Pensacola, FL, US


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Rated 5 out of 5 stars

I was very surprised and happy that I came back to this car lot because I bought Two vehicles and this time I upgraded without a down payment

Rated 5 out of 5 stars

Big shout out to Brandon he was awesome i am a repeat customer .... it was even better than the first time.. Brandon went aboe helping me & my wife find her a vehicle that was a good fit for... See more

Rated 5 out of 5 stars

Donnie from DriveTime Pensacola, is the absolute best!! He is extremely helpful!! Has the best disposition and gives amazing advice. He is our go to guy, to buy vehicles. This our 3rd purchase because... See more

Rated 5 out of 5 stars

Mr.Ross was very understanding and honest through the entire process. He also went above and beyond to help answer any questions we had, and I will recommend people I know to come see him.

Company replied


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - Pensacola

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 6400 Pensacola Blvd, 32505, Pensacola, FL, United States

  • 18504177990
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4.6

Excellent

TrustScore 4.5 out of 5

52 reviews

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4.6

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(52)

3,553 reviews in the last 12 months

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Rated 3 out of 5 stars

Ross the salesman was really nice and I…

Ross the salesman was really nice and I met the manager at the store. No issues there. Cars seemed reasonably priced and reliable. We did purchase. Issue I have is the percentage rate you charge. During COVID I lost my business and in turn couldn’t pay my bills so my credit took a huge hit. Basically I lost everything. Now trying to recover and pick my self up and get not only my life but my credit back on track. I totally feel like Drivetime takes advantage of someone down on their luck by charging such a high interest rate. When I was at the lot I was the only one there and I know why. I can afford the extremely high payment and will make it until I can refinance my loan. There is a huge difference between giving someone a chance to rebuild and taking advantage of them because of whatever has happened in their life. That’s my 2 cents. Know it doesn’t matter. But! One day after purchase car shut down. Spent 270 dollars for a battery. Pulled battery out of car and stated right on top of battery. 90 day warranty. Who does that.

March 10, 2023
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Reply from DriveTime Car Sales - Pensacola

Hello Joseph,

We thank you for sharing your feedback with us. We regret to hear that you are dissatisfied with the interest rate that was offered. We do our best to provide all our customers with a variety of options tailored to their individual needs and budget.

We look at four factors when it comes to the overall financing options. That includes your income, credit score, and the vehicle you select, which can affect that fourth factor, the required down payment. We accept outside financing as well if you are not satisfied with the approval options offered by our financing partner, Bridgecrest.

We also offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or financial terms, the vehicle may be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays) and terminate the Simple Interest Retail Installment Contract. The VRP guidelines are outlined on page one of your Retail Purchase Agreement.

Should you have any questions, please contact us at (888) 290-0148, and a representative will be glad to assist.

Kindly,

DriveTime Customer Relations

Rated 5 out of 5 stars

Big shout out to Brandon he was…great & helpful

Big shout out to Brandon he was awesome i am a repeat customer .... it was even better than the first time.. Brandon went aboe helping me & my wife find her a vehicle that was a good fit for her..shes happy so happy wife happy husband.. it went smooth and worked around down payment and monthly payment so if you need a vehicle go see Brandon @ Drive Time

January 7, 2023
Rated 5 out of 5 stars

Good Job Brian

Brian Bell who sold us the car did a great job. The lady who talked to us on the phone, did not let us know all of the papers we needed for purchase same day. Other than that everything is good so far.

October 11, 2022
Rated 5 out of 5 stars

They were awesome

They were awesome, had to wait two weeks to be able to get full coverage insurance because of a hurricane (natural disaster.) They were so helpful, patient and completely interested in getting me a vehicle that i truely wanted to be in. I changed my mind on vehicles three times, and each time they went through everything with me make sure it was something I could really be happy owning. I have recommended them to all my family and friends, and they have my business for life.

October 5, 2022
Rated 5 out of 5 stars

Easiest purchase ever!

We were greeted by Ross, who let us view the inventory and gave us feasible pricing and we were in and out of the dealership in less than 2 hours! Wonderful experience.

June 30, 2022
Rated 5 out of 5 stars

5 Stars... Definitely Recommend

Everything about Drivetime was wonderful! Brandon was amazing! He was so helpful and walked us through each and every part of the process. Definitely recommend to anyone looking to purchase a vehicle!

May 14, 2022

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