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DriveTime Car Sales - Salt Lake City Reviews 18

TrustScore 4.5 out of 5

4.5

5501 South State Street, 84107 Murray, Utah, US


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See what reviewers are saying

Rated 5 out of 5 stars

Devin Woods was very thorough with all of the financial information & terms. He was engaging & seemed to care about my situation & needs.

Rated 5 out of 5 stars

After being turned down from multiple car dealerships, I’ve found Drivetime and decided to give a shot and got approved online, went in test drive and got the keys. Shoutout to Greg, Lisa and the rest... See more

Rated 5 out of 5 stars

I was hopeless because I recently went through a tough experience in life and my credit was flipped upside down. I had been told no by every dealership I visited, (and it was a lot of them). Then on... See more

Rated 5 out of 5 stars

The staff in Salt Lake were a great team to work with. Our sales rep Annabelle jumped through hoops at every corner to make sure we were taken care of. I would recommend Annabelle to anyone who is loo... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - Salt Lake City

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 5501 South State Street, 84107, Murray, Utah, United States

  • 13854255463
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4.5

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
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1-star

Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Place is awesome!

Place is awesome!! The sales agent Lisa was friendly and didn’t feel any pressure to buy a car. All there cars are very good looking. Financing was easily done right online. So no way of going in and then get denied and feel embarrassed. The whole place was a nice atmosphere. I top manager also came and helped with questions that I had. Five star place.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! We drove from out of state and would do it again. Everything from opening the door for us to making sure we were 100% happy with everything before leaving. They went above and beyond, turning a stressful situation into a happy ending. We did not think we would be approved.

Shout out to Geo and Greg! Will most def come back, again.

November 15, 2025
Unprompted review
DriveTime Car Sales - Salt Lake City logo

Reply from DriveTime Car Sales - Salt Lake City

We are grateful to have you as a valued DriveTime customer. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!

Best regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

I had a vehicle before through Drive…

I had a vehicle before through Drive Time and I had an accident and it was totaled, I came back and got into another vehicle very easily.

October 7, 2025
Unprompted review
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Reply from DriveTime Car Sales - Salt Lake City

Hello Christopher, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Finally a Yes!!

I was hopeless because I recently went through a tough experience in life and my credit was flipped upside down. I had been told no by every dealership I visited, (and it was a lot of them). Then one night I was scrolling through and I saw the drivetime had a large selection of nice vehicles so I figured I would apply and after all the no's they gave me a yes! They were wonderful to work with, excellent in listening to what I needed rather than what they needed and overall I ended up with a vehicle nicer than I expected to be driving. Couldn't be more grateful!! Thank you Drivetime Team.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

I had Devin he is a badass you guys…

I had Devin he is a badass you guys need to keep him around got me the car and I couldn't be more satisfied thank you guys

September 11, 2025
DriveTime Car Sales - Salt Lake City logo

Reply from DriveTime Car Sales - Salt Lake City

Thank you for leaving your review, Jason. We love hearing that you were pleased with your experience at Salt Lake City DriveTime.


We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 5 out of 5 stars

Quick and easy experience

Quick and easy experience everyone was professional and helpful

September 5, 2025
Unprompted review
DriveTime Car Sales - Salt Lake City logo

Reply from DriveTime Car Sales - Salt Lake City

Hello Felipe, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

Rated 5 out of 5 stars

Devin and Greg were extremely helpful…

Devin and Greg were extremely helpful and respectful! Helped without being pushy, left with a car.

September 5, 2025
Unprompted review
DriveTime Car Sales - Salt Lake City logo

Reply from DriveTime Car Sales - Salt Lake City

Thank you for taking the time to rate your DriveTime experience. I am thrilled to hear that Devin and Greg provided a great buying experience for you at our [Location Name] DriveTime location!

DriveTime Customer Relations

Rated 5 out of 5 stars

ED,Devon and Lisa were awesome the salt…

ED,Devon and Lisa were awesome the salt lake location has an awesome team. Just wish they had a wider selection but if you need a ride this is the place to be. ED was my guy. Look for him.

April 4, 2025
Unprompted review
DriveTime Car Sales - Salt Lake City logo

Reply from DriveTime Car Sales - Salt Lake City

We appreciate the 5-star rating you submitted. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Ed, Devon, and Lisa were able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

We had the best experience with Katie…

We had the best experience with Katie at the Murray location. She was knowledgeable, helpful and low pressure. I would recommend DriveTime!

October 11, 2024
Unprompted review
DriveTime Car Sales - Salt Lake City logo

Reply from DriveTime Car Sales - Salt Lake City

Thank you for leaving your review, Stephanie. We love hearing that you were pleased with your experience at Salt Lake City DriveTime.

We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 5 out of 5 stars

Freddy was more than helpful

Freddy was more than helpful! He made the process quick and painless, and was very helpful with such a great attitude! I had a great experience, thank you.

September 21, 2024
DriveTime Car Sales - Salt Lake City logo

Reply from DriveTime Car Sales - Salt Lake City

Hello Keoni Miles, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

Rated 1 out of 5 stars

DO NOT BUY A CAR HERE this place is an…

DO NOT BUY A CAR HERE this place is an absolute joke. I bought a car here less than 6 months ago and it has been in the shop more than I've been able to even drive it. It's had everything you could imagine fixed on it and now possible looking at a second engine in it, first one put in less than a month ago. So not only am I paying for a car I can't even safely drive my kids in, I'm paying for car rental, repairs silverrock doesn't cover and deductibles. It would have been cheaper at this point to be renting a car this last six months. I had to pick up a second job just to be able to afford to live due to this car and all of its issues. It's beyond ridiculous. Drivetime is absolutely no help in this either. It's just bring it back to the shop to be fixed. Well it's ridiculous it should even have to be in the shop this entire time since purchasing it. Save yourself the stress and do not buy here

May 6, 2024
Unprompted review
DriveTime Car Sales - Salt Lake City logo

Reply from DriveTime Car Sales - Salt Lake City

Thank you for leaving your review, Briekelle. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

After being turned down from multiples car dealerships.

After being turned down from multiple car dealerships, I’ve found Drivetime and decided to give a shot and got approved online, went in test drive and got the keys. Shoutout to Greg, Lisa and the rest of Drivetime team for making it happen, i can’t thank you guys enough for my new car. I was smiling and singing in my new car on my way home to surprise my wife and kids. You’ll never disappoint and a really family environment.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Best car buying experience ever!

From the moment we walked in we felt like we weren’t just anybody, we were greeted by all staff and they made us feel very relaxed and at ease. Everyone was so kind. Lisa, who helped us get a car, guided us from beginning to finish and it was very easy! We walked out with keys to our new car! Best experience we have ever had at a car dealership hands down! We will be returning!

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

The staff in Salt Lake were a great…

The staff in Salt Lake were a great team to work with. Our sales rep Annabelle jumped through hoops at every corner to make sure we were taken care of. I would recommend Annabelle to anyone who is looking for a new or newer vehicle. If Annabelle wasn't working on a day I/we were coming in the staff would step up and help us in her absence. Great place to buy a car or truck. Thank you once again Annabelle and your staff.

November 11, 2023

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