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DriveTime Car Sales - South Bend Reviews 29

TrustScore 4.5 out of 5

4.6

3717 Grape Rd, 46545 Mishawaka, IN, US


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See what reviewers are saying

Rated 4 out of 5 stars

Lance was fantastic. He and his team made the purchase fun and exciting and would entice me to return for another. Drive Time would benefit from allowing transfers of stock to other stores, or multip... See more

Rated 5 out of 5 stars

I was very impressed by how thorough this place was throughout my entire experience. A lot of thought goes into buying a new vehicle and the systems they have in place take all the guess work out for... See more

Rated 5 out of 5 stars

Lance is amazing! Answered all questions, and explained things clearly. I knew the car that I wanted, and he made it happen! He’s super nice, and made everything so easy!

Rated 5 out of 5 stars

Brian and Zach at the south beach store are absolutely amazing, those young Men had me in and told them what I wanted what I had down and spotty credit history, and exactly what I asked for is what I... See more

Company replied


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - South Bend

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 3717 Grape Rd, 46545, Mishawaka, IN, United States

  • 15743445070
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4.6

Excellent

TrustScore 4.5 out of 5

29 reviews

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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Lance was fantastic

Lance was fantastic. He and his team made the purchase fun and exciting and would entice me to return for another.
Drive Time would benefit from allowing transfers of stock to other stores, or multiple appointments. Several times I had one sold before my appointment or there wasn't one available locally.

April 27, 2026
Rated 5 out of 5 stars

Could not have been better!

Lance is amazing! Answered all questions, and explained things clearly. I knew the car that I wanted, and he made it happen! He’s super nice, and made everything so easy!

April 25, 2026
Rated 5 out of 5 stars

Brian

Brian made the whole process seamless and easy! Will def come back because of him.

April 15, 2026
Unprompted review
DriveTime Car Sales - South Bend logo

Reply from DriveTime Car Sales - South Bend

Thank you for taking the time to leave a review, Savannah! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Brian was amazing

Brian was amazing so polite and personable made the whole experience easy and painless! I appreciate his help and knowledge! Definitely would come back again to drivetime.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Run don’t walk!

I was very impressed by how thorough this place was throughout my entire experience. A lot of thought goes into buying a new vehicle and the systems they have in place take all the guess work out for you! They think of everything, from the car’s history to the final inspection and beyond. My rep, Zach was incredible! Kind, patient and enthusiastic to get the best fit for his customers. And they don’t even work off commission! They will definitely continue to get my business. Thanks Zach and the Drive Time team!

March 3, 2026
Rated 5 out of 5 stars

Our salesperson Lance was very helpful…

Our salesperson Lance was very helpful and very informative. He made purchasing our car very enjoyable.

January 27, 2026
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Reply from DriveTime Car Sales - South Bend

Hello Paul Kucharski, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, from management to Sales. My experience with everyone I spoke with was informative, helpful and genuine. Great people and location to do business with! I will most definitely recommend that location for anyone I know interested in buying a car.

November 18, 2025
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Reply from DriveTime Car Sales - South Bend

I am thrilled to hear you had a great buying experience at our South Bend DriveTime location! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Very friendly

Very friendly, super informative.So easy to work with and understand! Very helpful and reassuring that the vehicle was for me. Also answered all questions and concerns and made them very easy to understand

September 20, 2025
Unprompted review
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Reply from DriveTime Car Sales - South Bend

Hello Wesley Johnson, Thank you so much for taking the time to review your visit at our South Bend DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

Really friendly welcoming as soon you…

Really friendly welcoming as soon you walk in, you feel comfortable answering everything
Lance VanHuffel it’s great guy to do this with recommended for sure !!

September 12, 2025
Unprompted review
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Reply from DriveTime Car Sales - South Bend

Hello Jesus Cazares, Thank you so much for taking the time to review your visit at our South Bend DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

Brian and Zach at the south beach store…

Brian and Zach at the south beach store are absolutely amazing, those young Men had me in and told them what I wanted what I had down and spotty credit history, and exactly what I asked for is what I got payments right where I needed. Far KING awesome. Thanks again gentlemen.

March 5, 2025
Unprompted review
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Reply from DriveTime Car Sales - South Bend

We appreciate the 5-star rating you submitted, Otis. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Brian and Zach were able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Lance was patient and knowledgeable

Lance was patient and knowledgeable. He helped us so much and we never felt rushed.

March 1, 2025
Unprompted review
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Reply from DriveTime Car Sales - South Bend

Thank you for taking the time to leave a review, Denise! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Great people

Great people. Very unknowledgeable. Eager to help. Car buying process is not as long as other dealerships. It is nice to be able to go to a dealer and not feel pressured into buying a car. They went about and beyond to help me get into another vehicle. I should have came to Drive Time long ago.

January 4, 2025
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Reply from DriveTime Car Sales - South Bend

Thank you for taking the time to share your DriveTime experience, Ladell. We love to hear that out sales staff provided a great car-buying experience for you at our South Bend DriveTime!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Zach was great in showing us the cars…

Zach was great in showing us the cars we were interested in. Explained everything several times very thoroughly.

December 1, 2024
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Reply from DriveTime Car Sales - South Bend

We appreciate the 5-star rating you submitted, Kathleen. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Zach was able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Had a Great experience as soon as we walked in.

As soon as we walked in DriveTime...Lance greeted us at the door, made us comfortable. He talked to me and asked what I wanted or needed in a vehicle. He made everything happen for me. He was great to talk to. He told me everything I needed to know about my vehicle. I got to drive away
that day in Great vehicle that I Absolutely LOVE..Thank you Lance for everything. I will Definitely recommend Lance @ DriveTime

July 29, 2024
Unprompted review
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Reply from DriveTime Car Sales - South Bend

Thank you for taking the time to leave a review, Jennifer! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

The salesman was so patient and took…

The salesman was so patient and took the time and didn't get upset when I kept changing my mind. Me & Wifey just laughed as he made jokes. He took the time. To make sure I got the car. He smiled and laughed with us THOUGH the whole time. Thank you for hiring such great people.

September 1, 2024
Rated 5 out of 5 stars

Outstanding Experience!

Nick took care of me from the beginning to the end! It was a super easy process and me and my daughter are so happy with our purchase! I would recommend everyone to DriveTime and Nick is a wonderful person to work with- he really went above and beyond with his customer service and Drive Time in general has a easy process, even for people with a rocky credit history. Thanks again, Nick!

April 27, 2024
Rated 1 out of 5 stars

The worst!!!

The worst!!!! I have an 820 credit score and the offered me 12% interest financing. I couldn’t believe it. I was under the assumption they worked with multiple banks and other institutions to finance. My bad. They only work with one finance company. Ridiculous. I went to a dealer and got 4.99% on a certified used car. Don’t go here!

March 31, 2024
Unprompted review
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Reply from DriveTime Car Sales - South Bend

Thank you for reaching out. We offer personalized financing options for each customer. We look at many factors when it comes to your terms, including income, credit score, and vehicle selected, which can affect the down payment and monthly payments. We also accept outside financing. If you would like to view the available inventory or submit an application, please visit our website at www.DriveTime.com.

Rated 1 out of 5 stars

Not happy with my purchase

Not happy with my purchase , few electrical things don’t work on the vehicle that are needed to operate the vehicle and they won’t even upgrade the vehicle

September 23, 2023
DriveTime Car Sales - South Bend logo

Reply from DriveTime Car Sales - South Bend

Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

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