I went to the Drivetime in South Miami. My experience was absolutely phenomenal. This will be my third car that I have bought there. I’ve used James in the past and my new car now I was sold my vehicl... See more
Company replied

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I went to the Drivetime in South Miami. My experience was absolutely phenomenal. This will be my third car that I have bought there. I’ve used James in the past and my new car now I was sold my vehicl... See more
Company replied
Best car buying experience I’ve ever had. This is one of the most TRANSPARENT car sales business ever. From start to finish. The team that assisted me was amazing. Thank you thank you so much Ms.... See more
The whole staff was amazing. James and Nicole were very patient and answered all my questions.
Excellent customer service
Written by the company
Written by the company

17440 S Dixie Hwy, 33157, Miami, FL, United States

Replied to 96% of negative reviews
Typically replies within 24 hours
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I went to the Drivetime in South Miami. My experience was absolutely phenomenal. This will be my third car that I have bought there. I’ve used James in the past and my new car now I was sold my vehicle from Daniel, who was absolutely wonderful. I can’t say enough good things about them. Thank you Drivetime team you are amazing.

Reply from DriveTime Car Sales - South Miami
I never write a bad review but I am writing this review because I have nowhere else to turn at this point. I hope the employees at the dealer see this and provide a response. I purchased a 2018 Dodge Grand Caravan from the location at 17440 South Dixie Highway. The salesman Julio was very attentive and helped us find what I thought was the right car. We left the dealer around 9pm on Friday night. I test drove the vehicle and everything was fine. I drove home less than 10 minutes away. The next day I drove to one location 15 minutes away and back. Then I drove back to the dealer because of the A/C and was instructed to contact Silver Rock. The A/C issue I was able to resolve. However, when I drove back home I parked the vehicle. Then I went to go pick up my mom from work 20 minutes away and I started hearing grinding noises every time I would accelerate after being stopped at a red light. The sound kept getting worse after every red light. I went to auto zone and put the computer on and the diagnostic listed 3 items (transmission fluid pressure low/ anti lock brake system/ and battery voltage is 14.04) On the way back home the check engine light turned on. I called silver rock - they were closed, the dealer was closed and so I went to silver rock and communicated with AutoNation for them to come out but I would have to wait until Tuesday. Today I tried contacting wrench and was able to make an appointment for the evening window 7:45-9:45pm with Johnathan. I got email confirmation and everything. It is now 10:08pm and I have not received any communication. At this point the vehicle is still unsafe to drive and I have to go to work tomorrow. I cannot communicate with anyone until tomorrow. I am extremely upset to say the least and disappointed. I hope I receive a response.

Reply from DriveTime Car Sales - South Miami
Best car buying experience I’ve ever had.
This is one of the most TRANSPARENT car sales business ever. From start to finish. The team that assisted me was amazing.
Thank you thank you so much Ms. Victoria Rieumont (such honesty and clarity) The efforts an ease went all the way to end. Mr. James Regis assisted me every step of the way with paperwork and every question I had was answered. Just like that. In n out keys in hand. All set up. I truly recommend DriveTime South Miami to anyone in the market. Thanks again guys.
The whole staff was amazing. James and Nicole were very patient and answered all my questions.
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