Banner for DriveTime Car Sales
DriveTime Car Sales logo
Visit website

DriveTime Car Sales Reviews 

28,973
•
TrustScore 4.5 out of 5

4.5

Used Car Dealer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,548 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making the purchasing process pleasant and easy. Many people found the car buying experience to be smooth, efficient, and often completed quickly without hassle. Reviewers frequently highlight the exceptional customer service, noting the professional and informative approach of the team, who often go above and beyond to assist. However, some customers also noted significant issues with the vehicles purchased, including mechanical failures shortly after buying, undisclosed prior damage, and poor tire condition. A few other people also felt that certain customer service interactions were unsatisfactory, citing rude phone staff, unhelpful managers, and a perceived lack of follow-through or care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often praising the professional, friendly, and helpful staff... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as easy,... See more

Product

Reviewers highlight ambiguous aspects of product quality and reliability. Many customers praise the vehicles,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the patience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Parker was my salesperson and absolutely awesome!! The place was packed, but he made sure my wife and I got the answers/attention we needed, and with a little help from Chuck we got the ride we wanted... See more

Rated 5 out of 5 stars

I can’t believe the car buying experience could be so easy.Shout out my salesperson for making the process so easy. And answering are questions about the process. 😁 Delaware location thank you guy... See more

Rated 5 out of 5 stars

I like how my approved amount down and monthly was true from the website. When I came in the day after verification of my income and personal info, I didn't get a surprise that my financial obligation... See more

Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

Promotion box for DriveTime Car Sales

Discover DriveTime

Shop every car with your personalized terms!

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(28,973)

3,554 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Awesome place

Awesome place; everyone was friendly and explained in detail about the process, and yes, I set my own terms and got those terms. The whole process took 40 minutes. Victoria Adams was our sales adviser she made it easy and she was friendly and respectful.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

My sales rep Steven at the midlothian…

My sales rep Steven at the midlothian il location gave me the best car buying experience ever he was very knowledgeable and even went as far as giving me good advice when purchasing the car I was nervous at first because of all the bad reviews but my experience was complete opposite so my advice is if you need a car go check them out and see for yourself u can’t believe everything u read thanks again Steven I’ll be sending customers your way very soon

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Brian Reese

The staff was friendly. Brian Reese, very knowledgeable and detail oriented. Explained every step throughout the process and answered questions without rushing. By far he made this experience exceptional. If you are visiting this location ask for Brian!

July 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look