Dr. Martens Reviews 

Superb customer service! Even though they couldn’t resolve my issue this time, as I unfortunately purchased from another website, they were great with offering solutions. Marcos G, you’re a star! Thank you for all your help.

Bought the Dr. Martens 101 boots around October 15, 2025, mainly because I liked the look, that classic style you see everywhere. When they arrived, I was actually really happy with how they looked, clean, simple, easy to match with different outfits. Leather felt strong, really strong, like they should last a long time, which is what I expected

But yeah, wearing them is a different story. Breaking them in took way longer than I thought, and at first they were honestly uncomfortable, even painful sometimes. After a few weeks it got better, but still not something I’d wear for long days. They’re fine for short use, just not super comfortable overall.

Price is good, as for me, they're worth of it

Excellent customer service!

Boots fell apart within a few weeks of buying them. Anyone else remember when DMs would last years?

Customer service is terrible. Been nearly a month since I returned them and still haven't received a refund. I've given up trying.

They've lost a loyal customer who has bought their boots for years.

I had a great experience with customer service. The attention was excellent, and my issue was resolved quickly and efficiently. I’m very impressed.

Ben in customer service was very patient with me and helped to work through a return of some boots for my daughter that unfortunately needed replacing.

I am very satisfied with the service. The original package arrived slightly damaged, and some items inside were affected. I contacted support right away, and they responded on the next working day. Within a week, I received a new parcel with all the damaged items replaced.
I truly appreciate their quick, professional response and how efficiently they resolved the issue.
And of course, the quality of the products speaks for itself—exactly what you would expect from Dr. Martens.

Ordered some boots in March and delivery was brilliant. Unfortunately the boots don’t fit and I couldn’t find the box. When I initially requested a return I was told that I needed the box but in some instances Doc Martens will accept a return. I don’t get a response so called them and was told that without the box I couldn’t return them. Shocking customer service for such a renowned company. Wouldn’t recommend!

Excellent customer service from Clifford! He was extremely helpful, professional, and patient while handling my warranty replacement. He made sure I received the correct Made in England model and kept me updated throughout the process.
Highly recommended!

Terrible. Ordered sandals to Spain which didn’t fit. Huge problems with returns. Contacted Dr Martens twice. Got enquiry receipt numbers but no response. Finally sent them back with no assistance (QR code had come from their returns site). Now 2 weeks- no acknowledgment no refund. Do not order!!!

Dangerous product quality - Severe physical injury!
I have been a fan of Dr. Martens for years, but the Mary Jane model I recently purchased is dangerously defective. I wore them only once for a few hours, and the result was traumatic. The leather/structure is so unnaturally stiff that it physically broke my big toenail and caused deep, bleeding wounds on my heels. This is not a "break-in" issue; it is a serious safety and quality control failure. A shoe should never cause this level of physical damage and loss of mobility within hours. I am extremely disappointed and concerned about the safety of their current manufacturing standards. Avoid this model if you value your health.

Love Dr Marten boots but their quality has definitely got poorer recently. I had my last pair of boots for 8 years before I got some serious cracking, bought the exact same pair and 8 months in they look older than my original pair. Their sales are always worth a look and I love that they do larger sizes in the unisex styles.

I don’t want to even give them one star. Really bad customer service. Don’t buy from them directly as returning faulty products is painful,

Bought a pair of boots. Within an hour of wearing the stitching had come away, sent photos back and explained it was not stitched correctly. The boots were now full price, would not give a refund or allow a return instead offered 10% return.

So bad please think twice before buying from them

Ordered a pair of boots in the sale and yes they did not arrive. Stuck at Gatwick. Contacted customer services and they refunded the money despite me requesting another pair to be sent. Outcome from customer services is I could reorder the boots at the full price with a mega 10% discount. They denied that they could send me another pair as it wasn’t like for like. The only difference was the price. I have been wearing Docs for many years and now feel sadly disappointed. No more new docs.

Fantastic customer service. The person dealing with my issue was Ben R. I couldn’t fault him at all. He was prompt with his replies to my emails and sorted my issue out within a couple of days.

Overall, I think these are good products. Unfortunately had to return a pair of boots, and the size I needed was not in stock. However, this was dealt with quickly and efficiently, and I think their customer service is very good.

The staff were really friendly and helpful! They helped me sort out my problem better than I could have hoped :)

Really disappointed with both my boots and the customer service! Bought a pair of Chelsea boots for work and the leather is splitting across the foot after only 4 months.

I am a teacher (who drives to work) and so my boots have been worn no more than 65 times. I emailed customer service and sent photos and was told that the issue are ‘wear and tear due to usage’. I have always loved my docs and see them as an investment as they usually last so well.

These boots look scruffy and will need to go in the bin. I have had years of wear from other brands (such as Clarkes) and I would’ve expected a much longer lifespan for the money paid and/or a customer service response which attempted to resolve this issue.

Absolute disgraceful customer service! UPS “lost” the shipment and Dr Martens confirmed they would send a replacement pair of these $300 boots I bought for my daughter. Try getting anyone LIVE or HUMAN to speak with —- it is IMPOSSIBLE! I would NEVER order from them again. Still waiting on a resolution for the missing boots… I’m beyond frustrated and just very disgusted with this company.

I ordered a pair of shoes that initially didn’t arrive despite showing as delivered. I contacted customer care and spoke with a lovely advisor named Emmanuel, who sorted this out for me! After some investigation, a new pair of shoes was dispatched, and I now have the shoes and absolutely love them! Whilst it wasn’t my fault I didn’t receive the shoes it also wasn’t theirs so very nice for them to send out a second pair. A very good experience overall, and thank you once again