Dropbox Reviews 1,504

used Dropbox for quite a long time to store and share files. In the beginning it was simple and did exactly what I needed. Uploading and sharing links worked fine and I didn’t have to think about it much.
Over time I started running into issues. Syncing became slow and sometimes files didn’t update properly across devices. I also found the storage limits quite restrictive unless you move to a paid plan, which feels expensive for what you get.
I didn’t completely hate the service, but I slowly stopped relying on it and moved to something else that felt more stable for everyday use

I haven’t seen my account for long time probably more than one year, so I decided to sign in today 15/Dec/2025 then I noticed that I been subscribed to monthly payment without my permission and any previous email or letter or any conversation regarding this matter. So I tried to cancel that a free trial been given for one month because I didn’t use the Dropbox for ages, then there’s no way to cancel it and also no one available to chat with them, then like I have been forced to cancel my account completely and I am not happy at all because I lost a lot of my memory and photos which is absolutely disgusting.

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (21 stars if I could..............NOTTTTTT)

I’ve been a paying Dropbox customer for years, originally on Unlimited, storing tens of terabytes of professional client data. When Dropbox discontinued Unlimited, I was explicitly told my existing storage would be retained, and my monthly cost more than doubled — from ~£70/month to £154+/month — which I accepted in good faith to keep my business running.

Fast forward to a temporary payment card issue (caused by my bank flagging Dropbox as potential fraud). I updated the payment immediately. No cancellation. No intent to downgrade. Just a short billing interruption.

As a result, Dropbox:

Downgraded my account

Permanently removed my previously retained storage

Forced me onto a new plan with a 30TB cap

While I already have ~56TB of data stored

And now demand I pay THOUSANDS more per year to access the same data I’ve already been paying double to keep

Support’s position is essentially:

“Yes, you were allowed to keep it before.
Yes, you paid more for it.
Yes, we continued hosting the data.
But because of a brief billing issue, it’s gone forever — and there’s no escalation.”

They repeatedly claim I “should have received a notice” but cannot provide the notice, the wording, or proof that restoring payment would permanently forfeit storage. They also refused to escalate the case, stating there was “no room for escalation” — despite this being a billing dispute involving active business data and legal retention obligations (GDPR).

To be clear:

I am not asking for free storage

I am not asking for new features

I am asking for restoration of the service level I have already been paying a higher monthly fee for

Dropbox has effectively changed the goalposts after reliance, trapping customer data behind an enormous new paywall created by their own plan changes and an involuntary billing hiccup.

This isn’t just bad support — it’s a dangerous platform risk for any business storing large volumes of data. One card issue, and years of agreed terms vanish overnight.

I’m now forced to either:

Pay an astronomical increase for the same service, or

Undertake a complex, legally sensitive data migration under pressure

Absolutely unacceptable for a company that positions itself as business-critical infrastructure.

If you’re a professional or business user: think very carefully before trusting Dropbox with your data long-term.

I can’t believe that Apple would allow this application to be on their site. They have zero customer service it is impossible to cancel, they want you to upgrade their services. They should be ashamed that their reviews are so low, for their atrocious customer service. I always trusted Apple Application, and I am disappointed that they continue to offer this service to the public.
Do not use this company

After ten plus years of decent service, I moved out of country. In doing so, my mobile number changed. At the same time I changed my operating system on my laptop to linux.

I am trying to step away from anything Windows related or Google, so I use Brave Web Browser.

I suddenly have no access to my Dropbox files, due to their stupid 2 factor authentication. I cant get the stupid verification code they send me, cause I no longer have access to that number.

Their support reps are absolutely useless. They have no issues accepting payments from my bank account monthly, but they cant seem to manage to have their billing department confirm my banking information for verification??

This is unacceptable! Theyre taking my payments, they have my.data and refuse to assist me? Im furious

A decade-long customer, and this is how Dropbox treats loyalty

After 10 years as a Dropbox Business customer, I’m shocked at how inflexible and customer-unfriendly the service has become. Our recent experience with a simple licensing change exposed just how rigid and short-sighted Dropbox’s policies are.

We requested a routine license reduction before our renewal date - changes that Dropbox has processed without issue in 2022, 2023 and 2024. Despite providing evidence of this history, Dropbox refused to make the same adjustments this year, hiding behind restrictive contract terms that appear designed to trap customers for another 12-month cycle.

What makes it worse is the lack of accountability and unwillingness to escalate the matter. We were told the same scripted response repeatedly, even after asking to speak with another agent. The message was essentially: “These are the rules. There’s nothing we will do.”

No flexibility.
No consideration of customer history.
No willingness to provide the support we had received in previous years.

Meanwhile, other major providers - including Microsoft 365 - allow customers to adjust licenses up or down at any time. Dropbox is choosing not to. That alone speaks volumes about where their priorities lie.

To make matters worse, we received no renewal reminder this year, despite receiving them in previous years. Yet Dropbox still insisted that any changes were now impossible because we missed a 30-day notice period we were never notified about.

This entire experience made it crystal clear that Dropbox’s business model is built around locking customers into annual contracts and refusing to budge, even at the cost of losing long-standing clients. We’ve already begun migrating to Microsoft 365 and will be ending our Dropbox subscription at the earliest opportunity.

If your business values flexibility, transparency, and customer support that actually supports you, look elsewhere. Dropbox has made it clear that loyalty means nothing to them.

An absolute scam, I can not believe Google is actually behind this!

No way to cancel the plan, no matter how I try. I have an email confirmation that I've canceled the plan back in August - four months ago - and yet they're still charging me a subscription fee every bloody month. When I try to contact them, all I get is useless AI chat bots and automated responses.

Insane that this is even legal. Contact me if anyone ever decides to go class action on them, because it is absolutely disgusting what they're doing.

Upgraded to a pro account after having let my account lapse to basic for some time. The first time I connected a cloud to cloud service to backup my data my account is banned.
Over 10 years as a customer and apparently having just paid for a pro account for a year that money, and my data is gone.

For over two months I have been trying to get Dropbox Support to resolve a serious issue with Smart Sync on my Mac. Despite countless messages, screenshots, logs and detailed explanations, Dropbox Support repeatedly refused to escalate my case.

The problem was never with my Mac. It was not permissions, not my user account, not macOS, not my installation, and not anything I could fix locally. The real cause was that Dropbox’s backend had incorrectly flagged my device in “fallback” mode. This meant that every time I installed Dropbox, their servers forced my Mac to download a restricted version of the app without Smart Sync, without Finder icons, without the Finder extension and without the Dropbox Update helper. None of this was explained or acknowledged by support.

For two full months I was told to repeat the same basic steps over and over. I asked multiple times for escalation, and each time Dropbox Support simply refused. Not a single person reviewed the technical evidence or passed my case to engineering, even though the issue clearly could not be resolved at the user level.

I’ve now spent countless hours diagnosing and fixing what Dropbox Support should have handled immediately. The lack of escalation and the lack of accountability has been extremely frustrating. It should not take a customer months to discover an issue caused by Dropbox’s own backend systems – especially when support agents refuse to escalate the case to anyone who can actually resolve it! DISGUSTED PAYING CUSTOMER!

They will charge you for any technical support they can, even if you are paying them for a plan. I had a simple question and they insisted I pay $53.00 to have it answered with $48.00 of that money being for a monthly subscription that renews automatically. Total rip-off. I consolidated on iCloud and will canceling all 3 of my Dropbox licensing. Another good company ruined by greed. There's probably private equity involved somehow

Slow. Bloated. Glitchy.
How is this service still alive? Use WeTransfer or Smash or instead if you're looking to share files without compression.

I’ve been a paying Dropbox customer for years, spending hundreds of dollars annually, and yet their customer service is absolutely useless. One of my computers suddenly stopped syncing, and despite multiple attempts to get help, they didn’t take my issue seriously. Instead of fixing the problem, they simply closed my case without resolving anything. Totally unacceptable for a company charging premium prices. Stay away unless you enjoy wasting time and money.

Changed computers and got duplicate files in my dropbox. Moved a master folder around and then nothing would import from my computer at all anymore. Spoke to 4 different people (all by text - no call option or computer mirroring) and none of them were any help at all. Suggested stupid things like copy and pasting my files into the drop box each time i make changes to my files - completely useless.

Dropbox only cares about getting money from you, period. You will spend 30 minutes playing CAPTCHA games, and verification relay. Just like every other tech company, Dropbox wants to piss off it's clients, oh, sorry, I mean, "it's non-paying clients".

terrible support
Looking for alternatives now after many years of this service.
I am done.

Absolute dogshit bloatware software its awful and they make it as hard as possible to cancel the plan. You have to click through 5 seperate screens on which they are trying to make you missclick on every one. I tried to cancel my subscription and thought I had done to only get charged today for a software i dont even have installed with no way to refund. If i could give it zero stars i would

Still a good service, but full of faults: try to empty your bin to acquire space again, with a Dropbox Business. It's like a game, but none wins...

does this tone sound threatening ? - you Decide

"Mike, you'll lose access to your files if you don't act soon."

Great Sales Pitch....

Bye bye, Dropbox. After several years of using their enterprise level business plans, and forking over thousands of dollars in subscription fees each year, Dropbox provided no support for an ongoing issue with sharing folders. Their support was impossible to reach, and once we finally got a hold of level 2 support (which is e-mail only), they were condescending (especially Andy). After one exchange, they simply stopped responding. If you run a legitimate business and rely on a company with integrity that stands behind its product, look elsewhere. This is but a shell of its former self. I wish them best of luck.

Its useless, my friend wanted me to upload footage to his company paid dropbox, not possible. Useless SCAM.