droplette.io Reviews 

The collagen does nothing except make the skin greasy. The retinol doesn't do more for the skin, wrinkles or texture then the RETIN-A cream 0.025%
manufactured by Bausch. Spraying with this unit is extremely inconvenient at night before bed. It is so much easier using a tube. The concept of Droplette going deeper in the skin is why I purchased it but I have serious doubt this this is true based upon my experience with this product. The company requires your credit card on file and you to schedule when you want the next refill. You are obligated to do this. I have had a problem with this system and had to reply each time to delay the shipment for a month or two months. They ignored a response not to send a shipment for two months and I ended up getting a shipment prepaid with my card that I told them not to send. They refused to credit me and claimed they sent me many messages. It is a terrible system and I told them not to use my credit card again. They have you on a hook. I don't recommend this company. Their Retin-A is not exceptional - claiming it penetrates the skin more then the Retin-A mentioned above is bogus.

I’ve had 6 replacements in 2 years and wasted countless capsules. My experience had been so~so when the device was working. For me, it’s been too frustrating and costly.

From the moment I began using my Droplette, my skin was glowing.  The micro mist absorbs so quickly, and my face feels dewy and fresh.  The microfusion device is remarkably easy to use and the perfect addition to my skin-care routine.  The Droplette Wrinkle Repair with Collagen & Retinol has noticeably diminished my fine lines and wrinkles, especially around my lips!  After only four days of using my Droplette, my husband looked at me while we were out on our dinner date and said your skin on your face looks younger! 
I’m in love with my Droplette!

I like the product ( using collagen and retinol) it is really make a difference when used on the regular basis.
I was very pleased with customer service when my device broke! They replaced it right away, since it was still under warranty.
Thank you.

Has removed crepey skin that I had on my eye tear trough. Also has improved my face and neck skin greatly! Will continue to use.

My droplette broke, but was still covered under warranty and there was ZERO hassle in replacing and shipping it. The process was fast and easy.

It’s amazing the change in my skin after using my Droplette. I have fine lines around my eyes but after using my Droplette it fills in my lines and plumps the skin about 85%. I love my Droplette and definitely recommend this product to anyone.

I love the product and the customer service is incredible!

Droplette is awesome…your skin care can finally get into your skin where it needs to be!

Droplette capsules are great. The retinol and collegen capsules are superior. The HG growth capsules are way too expensive for consistent use in a normal user's skin care routine. The tranexamic and glycolic capsules are in par with other products on the market so the perspective of the molecule delivery benefits are less convincing. I will also say the actual device sometimes has product waste as the serum often leaks out during use no matter the application angle when using the device. The app controlled delivery is kinda of suspect as there is always product waste in the chamber. But overall the product is great but pricey for what you get in my opinion as person that will pay a premium for a good product that delivers what it claims.

Each product actually improves my skin. I am 70. I use the collagen hydration every morning after my shower. I alternate the retinol and glycolic capsules and use these at night about 3 times a week.

Great product and excellent customer service.

I love my droplette device and using my collagen capsules every day it has made my skin so beautiful, smooth, plump and glowey

Helpful. Great device and fun to use

Droplette products have always worked beautifully to meet my needs and the customer support compliments that stellar performance.

Great customer service as well as a great product.
Trying the Growth Factor in my Droplette 2.
Really love it.

I was on a shipping schedule for my droplette and canceled it because I had soooo many capsules. I recently had to move residence suddenly and cannot locate a cleaning capsule for the life of me. Spouse probably chucked them, not knowing what they were. DROPLETTE: They WILL NOT, I repeat WILL NOT send a cleaning capsule without my forking out another $80 or so by purchasing MORE CAPSULES. So I am not so irresponsible as to use a dirty or contaminated device, but Droplette seems happy with customers getting a nice skin infection, and make my device a 200 dollar paperweight, for A CAPSULE that probably costs them pennies. I'm truly blown away by their poor customer-care stratedgy here, because the money is in all the repeat sales. They're not going to get it by condoning and participating in contaminated devices. Jeesh. Dumb.

Wow, I am shocked at how TERRIBLE droplettes customer service is! The product is great, the device defective af (I've replaced mine 4 times), and the customer service atrocious, ineffective, and passive aggressive!

In February 2023, while traveling in Asia, my device stopped working. I contacted droplette to ask them to mail me a new one and that I would pay for shipping. They denied my request. Fine. My sister was traveling to meet me in a few weeks, I asked them to send it to her in CA, they agreed to. Then a few days later I get a tracking number with the address in NYC, where I LIVE. I told them that was wrong. The rep Jessica apologized and promised to fix the issue, I didn't hear anything for days. Then I reached out after complete silence on droplettes part, they sent me a tracking number that showed it would be received the day after she was leaving. I contacted droplet again and they responded with "you should have told us her departure date in the beginning to avoid the issue." I told you 2 WEEKS in advance, there wasn't a reason to mention the date. The replacement device would have arrived on time if they had been diligent to begin with. I asked them to send the device to abroad. They refused even though THEY caused the issue BOTH times!

Flash forward to MAY 2023, I reach out to droplet to ask for a replacement device. I asked them to upgrade me to the new droplet 2 device, because of all the issues they caused. They refused and offered 14 capsules. WHAT?! Droplette caused a 3 MONTH delay and has the nerve to offer a week supply of collagen (you use 2 capsules a day. morning and night)?! The audacity. I insisted on the new device, they said no. Fine. I asked for a something other than collagen because I have a reserve of several months.

I get an email this morning saying,
"Liz (Droplette)
May 14, 2023, 11:40 EDT

Hi Mel,

Thanks for your reply.

I see that your replacement device has already been delivered to this address in February.

I've placed an order for you to receive a complimentary tranexamic eraser mini pack.

Please let us know if there's anything else we can help with.
Warmly,

Liz
Team Droplette"

The device sat in the lobby of my apartment for 3 months! It was gone when I came back. droplette knew this and pulled this passive aggressive bs because they don't like being held accountable for their faulty devices and garbage customer service.

DO NOT BOTHER! SAVE YOUR MONEY ON A COMPANY THAT CARES ABOUT CUSTOMER SATISFACTION AND RETENTION!!! dropette IS RUN BY TRASH PEOPLE.

I’m on my 6th device in a year. They tell you they’ll send you a new one but they don’t. It’s a used one from someone else that they know doesn’t work. DO NOT BUY. You’ll be stuck in the subscription with so many capsules left over because your machine only works for a couple weeks. But their billing system doesn’t skip a beat.

UPDATED DO NO BOTHER TO REPLY IF THE COMPANY REACHES OUT TO AS YOU SEE BELOW FOR A REPLACEMENT THEY WILL HAVE YOU DO ALL THE SAMLE STEPS AND SAY NOTHING IS WRONG. DO NOT BUY!!!! I purchased in May 2022 I used a handful of times every time it leaked all over and sometimes it would not produce a mist cleaned it as instructed operated as instructed, I contacted the company to ask for a replacement as this had to be a bad unit, well after 6 emails back and forth and 3 videos sent at their request no option to replace they claim it is how I am holding it lol or that they actually make the capsules to operate with extra leaking out I mean really lol.....just stick to good serums or creams and facials as you will get no help and your warranty is a joke.