Druni Reviews 10,316

I ordered from this company and they use the one star trust pilot rated sending.es as their courier, I’ve been waiting 2 weeks and have received no reply to my attempts at contacting them. Their phone lines are never available and their WhatsApp bot just runs u in circles.
First and last time I will use this company, thankfully I paid with PayPal so I can get my money back at least.

Is it possible to ship it to other countries from druni?

Nonexistent customer service.
The 2-4 working days delivery is a deception.
I've been waiting for over 10 days and customer service doesn't respond my email...

Horrible customer service. My product came opened and I tried to return it but they cancelled my return! Shocking, will never order anything from druni again!

Productos en stock en la web que no envían
Tardanza en la entrega

One of the worst customer service ever. I purchased two products on 18th April and as they were faulty I requested refund on 30th April. Despite the terms and conditions clearly states that any reclaim has to be done within 14 days of delivery and full refund is provided if the product is faulty, it's been months they don't even answer my emails.

They are scammers,don't buy from this company.
I don't recommend no one to buy from there website or shops.

I placed an order online.
They let me order stuff just to make reinbursement later as they didn't have around 30 per cent of things I ordered. So why to let order them in general?

I also ordered Max Factor blush and they sent me a tester, not a normal product.

I contacted support, they asked me pictures, but now they just ghosted me and don't react to my emails anymore.

Really dissapointed of their service and I am really sad I had to write this since service in store was marvelous.

Purchased from them on multiple occasions, orders always delivered on time and in good condition. They have the best prices in Spain

Again me because i still havent receive my package! DRUNI IS ONE SCAM! NEVER ORDER ONLINE FROM DRUNI! Its been 2 weeks since i made an order ( says it arrives in 48-73 working days) and i still dont have my package! DRUNI doesnt even pick my phone anymore, when i call the number its just immediately says that the phone number is busy! GUUUYS, the biggest scam, don’t order from them never! In Spain you have many more better companies to get your products, don’t fall for their prices because anyways you are not going to get your product 😅

Can you please provide lockers at the entrance to your store's,e.g , Sitges,.
So customers can place there shopping,from other store's,to save customer embarrassment,the assistants ask you to leave your shopping behind the cashier point,do I trust the cashier,yes as much as they trust me .we are not all thief's,or place a door entrance alarm for products ,or a security door guard.

I contacted Druni over the Easter weekend to ask if I could exchange a product I had incorrectly ordered for another similar product in the same range. They answered immediately, giving me information that my query was pending. Immediately after Easter, they confirmed agreement to this exchange. I am now on my way to go to my nearest Druni store to implement this exchange. Happy with Druni.

I have tried 5 times to have my email address removed from their mailing list. What more can I do?

I had placed an order for 3 items from DRUNI, but when the parcel arrived it looked tampered with and damaged, after opening the box It was evident that someone had stolen one of the bottles of perfume, instead of receiving 3 bottles of perfume, I had only received 2. (Drunis packaging is cheap and awful)

I contacted Druni and sent the photographic evidence to support and report the incident. They clearly don't care about the security of the courier service that they use nor the fact that a product has been stolen before arriving at the customer's address, which I am STILL "Expected to pay for".
I am currently in dispute with the company as this is not acceptable.

Drunis response is below -

Good afternoon,

We inform you that we have carried out the corresponding checks and we can assure you that the claimed product was placed in the box when your order was prepared, as we have proof through audiovisual means.

We have checked the stock of the claimed product and we do not have any difference that reflects such an incident.

We have also confirmed that the package you received had not been handled by the carrier.

We are sorry for the inconvenience caused and we understand his discomfort, but in this case we are sorry that we cannot offer you a satisfactory answer.

Now is the 10th working day and I still haven't received my order. Tracking is inactive, customer service does not even help me at all. THEY STOPPED RESPONDING! This is such a very bad experience! I have emailed again for the 4th time and still waiting for their response about my order cancellation. I will never order from them again, ever! I will stick to Sephora or other stores.

Easy to order, website easy to navigate. Goods arrived within the time stated.
Would definitely use again.

Shopping with Druni.es was a good experience, plenty to offer. Easy to navigate website. My items arrived on time well wrapped, so no damage.

Druni has to turn off the lights they use in the stores. It is too much!!! And is noxious for the environment!!!!

No proper customer support service

l have to put 1 star because l can put zero. Terrible experience and terrible customer service. NO BUY ON THIS WEBSITE ON LINE it's scam. l didn't receive my parecel and l'm still waiting since one week.