After many years buying toasters which worked well but we discovered were usually Chinese made we were determined to buy British and were delighted with our Dualit Lite 2 slice toaster. Unfortunately... See more
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Bought a Dualuit kettle and large toaster some tears ago. Both stopped working, our local repair cafe fixed the toaster but couldn't do the kettle. It just sat, but I decided to spring into action... See more
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We have deducted one star because we have had to return two kettles of the same model with the same electrical fault in one month. There is an issue and therefore should be a product recall on the ite... See more
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The toaster is very reliable but the kettles are poor quality. Our first Dualt kettle failed just out of warranty. One reason we bought it was it was billed as repairable but we would need to post... See more
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Company details
- Kitchen Supply Store
- Appliance Parts Supplier
- Appliances Customer Service
- Electronics Manufacturer
- FMCG Manufacturer
- Food Manufacturer
About Dualit
Written by the company
Dualit
- Kettles
- Toasters
- Food Prep
- Dualit Baby
- Coffee Machines
- Coffee Capsules
Founded in 1945, Dualit is a British brand that has built its reputation by making innovative, stylish products that are high on functionality and reliability. Dualit toasters remain at the heart of the brand and are sold worldwide, recognised as the best in the business. Dualit product collections include toasters, kettles, food prep, catering equipment, coffee machines, baby products, coffee bags, coffee capsules and the innovative EcoPress Aluminium Capsule Recycler. We want to offer our customers something they can’t find anywhere else and we spend years refining the details to make every kitchen a happier place to cook.
Contact info
County Oak Way, RH11 7ST, Crawley, United Kingdom
- 01293 652500
- info@dualit.com
- www.dualit.com
3.1
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amazing what it cannot do
I have a two-slice toaster that decided to misbehave. Even on high setting it doesn't toast my bread or when it does it only toasts one side. Contacted customer service who told me that the toaster has difficulty with toasting sourdough bread, granary bread and brown bread. Practically any bread I might buy. As an experiment I tried to toast a slice from a loaf of white sliced bread, something I don't usually eat. Still no luck. The reason apparently is that it cannot toast one slice,you must toast two slices whether you want to or not.
My view is that if this toaster struggles with so many things,types of breads as well as the quantity,it should be pointed out to the customer at the point of sale.
February 27, 2024
Unprompted review
Reply from Dualit
Thank you for your comments and we are sorry that you are having issues with your toaster. There are a great many varieties of bread available these days and not all of them will toast well. The toaster does not know what is put into the slot. It just applies heat for a set amount of time. How well the bread toasts will depend on its ingredients. Depending on what the ingredients are will have an effect on the results. For example, in our research we have found that sourdough bread can be quite tricky to toast effectively whilst gluten free bread just does not toast very well at all due to its density.
From your description, it sounds as though you may have one of the models that does not have the individual slot selector. On this model toaster, the slots cannot be set to work independently of each other. The ejector lever activates both slots at the same time.
If you are toasting 1 slice of bread in this toaster, this means that there will be an empty active slot with nothing in it to absorb the heat generated. Most of the heat will be lost but some of it will be absorbed by the bread in the adjacent slot leading to uneven toasting. We call this heat transfer. This can only be avoided by toasting either 2 slices which would mean that there would be no empty but active slots.
Please accept our apologies for the inconvenience
Best regards Dualit
Great service
Our Dualit kettle has been on the go for a few years and recently we noticed a problem with the window glass. My husband contacted Dualit to ask about a replacement part. They said they couldn’t provide this part but offered to repair the kettle free of charge if we posted it to their service department. After a week we got the kettle back in good order (glass on both sides had been replaced) and it had been polished as well - looks brand new. I think this was fantastic service. We also have a Dualit toaster which has far outlasted any other toaster we’ve ever bought. I would not hesitate to buy a Dualit product again.
February 23, 2024
Unprompted review
Reply from Dualit
Thank you for your review. We are glad to hear that we were able to assist you in this matter and that you were so pleased with the results. Best regards Dualit
Dualit classic like drinking plastic
Dualit classic kettle makes water taste disgusting. It’s like reboiled water from an urn. Had it over a week and put vinegar, baking powder, all the tricks. Its like drinking plastic
February 25, 2024
Unprompted review
Reply from Dualit
Dear Lemon Sherbet. We are sorry to hear that you are having issues with the taste of the water coming from your kettle. Obviously that shouldn't be the case. It sounds as though you have tried everything. If you have verified that it is not the water supply then we would recommend that you return the kettle to the retailer. Please accept our apologies for the disappointment that you have experienced.
Dualit jug kettle packed up a couple of…
Dualit jug kettle packed up a couple of month's past the 2yr warranty period, was told by Customer services that not repairable (on/off switch on kettle would not stay on)
Bought the kettle because our 20+ year old 4 slot Dualit toaster is still going strong and expected same quality.
Shame how things aren't what they used to be......
October 1, 2023
Unprompted review
Reply from Dualit
Thank you for your feedback. We are very sorry to hear you have experienced this problem with your Dualit kettle. Only the Dualit Classic kettle model is repairable. It is very unfortunate that you have had to be one of the few to have had an issue. Obviously, we would have hoped that the kettle would have provided longer service but sadly this cannot always be the case. Please accept our apologies for the inconvenience. Best regards Dualit
I bought a Dualit Kettle because I…
I bought a Dualit Kettle because I understood it was manufactured in the UK but have now discovered it was made in China. Having been disappointed with a range of Kitchen Aid products which we understood were made in the USA and after purchase, discovered they were also made in China. Products made in China are poor and do not last long. Very disappointed.
Thank you for your reply Dualit Company. Too many products are made badly in China from clothing to other products. The Dualit kettle we bought will not become unsightly as it is not coated with enamel by Kitchen Aid, which is all wearing off. This Dualit kettle is stainless steel and we hope will last us for several years. We have planned to purchase a toaster but only if it is made in UK as the Kitchen Aid toaster has been enamelled, also. Thank you.
January 8, 2024
Unprompted review
Reply from Dualit
Thank you for your comments. The Dualit Classic toasters are hand assembled at our West Sussex UK factory. These are the only product that we state are Made in Great Britain. Most of our other products (kettles, coffee machines etc) are manufactured in China. All Dualit products are designed & developed in the UK by our design team. Dualit products have the same high quality and materials standards employed throughout our entire range. Best regards Dualit
I expected better…
I bought a DUALIT 1.5ltr kettle model JKT43 about 2 years ago. About 3 weeks ago I noticed water underneath the kettle after it had boiled. After inspection I found a leak in the window on the side of the kettle.
I researched this and found other customers had had similar issues. When I rang customer services they told me the kettle was not repairable and because the warranty had expired they could only offer me a discount on a new kettle as a good will gesture. I asked if this was a common problem and the agent did say there had been similar complaints about this kettle.
February 4, 2024
Unprompted review
Reply from Dualit
Thank you for your comments and we are sorry to hear that you are having this issue with your Dualit Lite jug kettle. Our agent confirmed that they had heard of this issue before. Over many years and many thousands of kettles, Customer Services will hear of instances where, despite our best efforts, kettles have developed a problem. We monitor and track fault data to ensure that we can act in the unlikely event that a recurring fault is detected in a particular batch or model. We have no data to suggest that there is an inherent issue with this model. Please accept our apologies for the inconvenience that you have incurred. Best regards Dualit
Sold a dud via the reconditioned toaster scheme
We bought a reconditioned toaster from Dualit in 2022 because we thought it would be high quality and repairable. It arrived not working and we've had problems with it on and off ever since. It's now on its second visit back to Dualit for repairs and we've just received a bill for £70 in parts and labour to fix it. Have decided to give up and buy a Rowlett toaster instead. One extra star because the Dualit customer services people are nice!
January 29, 2024
Unprompted review
Reply from Dualit
Thank you for your feedback. We are sorry that you had an unsatisfactory experience with your Dualit toaster. We do not know the details or specifics of your case but we see from your comments that you have already been in communication with Customer Services regarding this matter. Please accept our apologies for the disappointment that you have suffered. Best regards Dualit.
Dualit - unsafe product
Paid approx. £130 for a kettle. Bought on the premise that it could be repaired economically and sustainably. So far 2 repairs. £50 per repair and in fact all other kettled we have owned have easily out lasted this one. But only that they were significantly cheaper. Customer Service did not seems to grasp why I was so disappointed.
Product fell short short of high expectations for a kettle at this price point.
In my opinion the kettle was not safe at all and did not turn off once boiling, filling our kitchen with steam. Intermittently the kettle would turn off before boiling.
Dear Dualit, your response confirms why I will not buy into your brand again. Why would a thermostat be required if the kettle is classed as an attended appliance? A thermostat is therefore a safety device in the eventuality of non attendance. The thermostat is a very basic part of the kettle, yet this is a common point of failure in your product. Irrespective of the guarantee period Dualit are responsible for the product in the market place which does not meet basic requirements and reasonable expectations. I will not buy into a brand which overlooks their product safety responsibilities.
January 22, 2024
Unprompted review
Reply from Dualit
Thank you for your comments. We are sorry to hear that you have been having issues with your Classic kettle and that it has fallen short of your expectations. If anything goes wrong with the kettle within the warranty period then repairs would be free of charge. If anything requires addressing outside of the warranty period however then that would normally be chargeable. Please note that electric kettles (all brands) are classed as attended appliances and this means that users should always be in the vicinity whilst the appliance is in operation. Best regards Dualit.
3 in 1 Coffee Machine doesn't last a year
Bought a coffee machine from them. The first machine started leaking after 18months. I initially assumed I wasn't descaling it enough so I bought another machine, exactly the same.
This time descaled it monthly. Almost at the year mark, stars to leak but I sent it to Dualit as it was under warranty. They didn't open the machine and want to charge me for the repair as claim I didn't descale it properly.
December 15, 2023
Unprompted review
Reply from Dualit
Thank you for your comments. We are sorry to hear that you have experienced this issue with your 3 in 1 machine. Our engineers examination (which includes an internal inspection as standard) showed that one of the water pipes was blocked with scale. Failure of the machine through a fault of manufacture or material is covered by warranty. Issues caused by outside influence that can be prevented by essential cleaning & maintenance are not covered. Given the discovered root cause of the issue, this would be chargeable. We can see that, as a gesture of their goodwill, our repairs department has reduced the service charge to rectify this issue from £40 to £10 + vat for you. Best regards Dualit.
Unsafe Dualit Classic Kettle 2…
I bought a Dualit Classic Kettle 2 years ago and the switch started sticking so contacted customer services who said they could repair for £56 and I would have to post to them. Not really acceptable for a kettle of this price (£150)! Then today as I was luckily standing in the kitchen as it was boiling the switch on kettle started crackling and flames came out, this is terrible from a safety point of view, the fuse should have blown long before this. Do not buy this kettle it's clearly not safe or fit for purpose!
January 13, 2024
Unprompted review
Reply from Dualit
Thank you for your comments. We are very sorry that you have experienced this issue with your Dualit Classic kettle. What you have described sounds very much like a blown element. A kettle element blowing in such a way is a rare event but can potentially happen in electric kettles. This is one of the reasons why all electric kettles are classed as attended appliances. When an element blows, there is usually a loud bang accompanied by a bright flash, flame or spark emanating from the power switch that may leave scorching on the plastic section around the switch. This all takes place within a split second.
Had the power not been cut when it was and the kettle had been left (although why would you?), we would have expected the fuse to blow or your kitchen RCD to trip within seconds. These kettles will not burn without a sustained power source.
We appreciate that this can be a very unsettling experience and we are very sorry that you have experienced this. Happily, the Classic kettle is repairable and we are aware that Customer Services are in communication with you to get this arranged. Best regards Dualit.
Compostable coffee pods only fit for…
Compostable coffee pods only fit for the compost bin. Not sure that I even want to put them there. Taste like cardboard. Not nice cardboard at that.
I tried these because of Nespresso's new recycling method with the PO which I find a pain and thought being compostable what a good idea. Sorely disappointed.
Even the best before date was only a couple of months.
Have just read there returns policy. Apparently the goods have to be unopened. How do they expect us to try them without opening them. Oh well, back to Nespresso then.
January 11, 2024
Unprompted review
Reply from Dualit
Thank you for your comments. We are sorry to hear that you have tried our coffee capsules and found them wanting.
We have produced a great many capsules and there has been very little negative feedback. However, we realise that taste is a very individual thing and, although we would very much like to, we know that we will not be able to please everybody. Please accept our apologies for your disappointment and thank you for your feedback. Best regards Dualit.
Dualit Lite 4 slice toaster RUBBISH
Bought a Dualit Lite 4 slice toaster and am not happy that it burns one side of the toast when only toasting one slice. Queried this with customer service and all they suggested was adjust the setting and that this was normal for one slice. NO - this does not work and in my opinion this toaster is not fit for purpose!
January 9, 2024
Unprompted review
Reply from Dualit
Thank you for your comments. On this model toaster, the slots cannot be set to work independently of each other. There are two ejector levers; one operates the 2 slots on the left and the other operates the 2 slots on the right. If you are toasting either 1 or 3 slices of bread in this toaster, this means that there will be an empty active slot with nothing in it to absorb the heat generated. Most of the heat will be lost but some of it will be absorbed by the bread in the adjacent slot leading to uneven toasting. We call this heat transfer. This can only be avoided by toasting either 2 or 4 slices which would mean that there would be no empty but active slots. Please accept our apologies for the inconvenience. Best regards Dualit.
When you set up an account order and…,m
When you set up an account order and consider yourself a customer you find yourself a little perplexed when returning to find not only are you not recognised your not on the mailing list you have to think: Do they just not want my business?!
March 31, 2023
Reply from Dualit
Thank you for your comments. Our records show that you originally created an account on our website in June 2020 and, in June 2023, with the launch of our new website, your details were migrated over. Your account still shows as active on the new system but, if you are having access issues, please contact Customer Services directly for further assistance. Please accept our apologies for the inconvenience. Best regards Dualit.
The Dualit Dome kettle is not repairable
The Dualit Dome kettle is not repairable, I've have just been told. The Dualit Classic is however. Our Dome kettle has an intermittent contact at the base of the kettle and it is not possible to repair. I find this unbelievable. The contact component is branded Strix and simply has a loose pin. We have no alternative but to dump this otherwise good kettle. £90 for the replacement, which we shall not buy. Buy The Classic or try a Russell Hobbs K2 which are built to last and be repaired.
January 2, 2024
Unprompted review
Reply from Dualit
Thank you for your comments. We are sorry to hear that your Dome kettle has failed. The information that you have been given is correct. The Classic kettle is the only kettle in the Dualit range that is fully repairable. We believe that the Russell Hobbs K2 model that you mentioned is no longer in production. Please accept our apologies for the disappointment. Best regards Dualit.
Dualit kettles not up to scratch
Recently our second Dualit kettle failed due to broken on/off switch. The same problem as the first. Both times the kettles lasted about 6 years. Not the quietest or quickest. Certainly not a standard to aspire to.
Now replaced with a quieter, quicker, cheaper and better Bosch model with additional functions. Plastic it may be but it fits in with our kitchen decor.
November 29, 2023
Unprompted review
Reply from Dualit
Thank you for your feedback. We are very sorry to hear you experienced problems with your Dualit kettles. We produce many appliances every year with relatively few complaints. As we are sure you can understand, sometimes things do go wrong, and it is very unfortunate that you have had to be one of the people to have had issues. We would have hoped that the kettles would have provided longer service but sadly this cannot always be the case, such is the nature of electrical appliances. We hope that the replacement kettle meets with your expectations. Best regards Dualit.
Dualit=two year product.
Perhaps Dualit translates too works for two years as that's what has happened with our Dualit classic kettle. It suddenly stopped working yesterday and after checking the fuse and the plug, I called the company and was told it wasn't repairable. The kettle does not switch on at all, no light, no heating element. It's just a bucket now.
Very dissapointed.
December 16, 2023
Unprompted review
Reply from Dualit
Thank you for your comments. We are sorry to hear that you had this issue with your Dualit kettle. We would comment that, if your kettle was a Classic kettle then you would have been advised that it is repairable. If you were advised that your kettle was not repairable then the details that you gave Customer Services must have been for a different model. Please contact Customer Services to double check if you are unsure. Please accept our apologies for the inconvenience. Best regards Dualit.
Dualit sold me a £165 toaster with a…
Dualit sold me a £165 toaster with a faulty crumb tray. It was replaced but the whole process took six weeks from purchase to delivery of an acceptable product. They then refused to let me have a free gift with my purchase as the deadline had passed. For what they charge, the shoddy quality control and bad attitude to customers is surprising. It’ll be Kitchenaid next time, guys.
November 1, 2023
Unprompted review
Reply from Dualit
Thank you for your comments. We are sorry to hear that we did not meet with your expectations on this occasion and we apologise for the disappointment that you have experienced. Best regards Dualit.
might as well buy a cheap brand
might as well buy a cheap brand, a customer brought in a Dualit HMR1 hand blender that no doubt cost a fortune , I couldn't see how it comes apart so I e mailed Dualit for some service information only to be told they dont even repair these themselves, as a professional repairer Im often asked what brands are best to buy so you can guess who I will be no longer recommending.
December 14, 2023
Unprompted review
Reply from Dualit
Thank you for your comments. The mixer in question is one of our older models. There have been 4 versions of the hand mixer over the years. The HMR1 was the very first and we stopped making those around 15 years ago. The latest version of the hand mixer is repairable but unfortunately the original version (HMR1) was not. Please accept our apologies for the disappointment. Best regards Dualit
I bought a Dualit Architect Toaster on…
I bought a Dualit Architect Toaster on my understanding that it would be repairable. When the elements failed I was told by Dualit that I could not get the toaster repaired, so beware this is a very expensive toaster that just gets thrown away.
December 4, 2023
Unprompted review
Reply from Dualit
Thank you for your feedback. We are sorry to hear that you have incurred an issue with your Architect toaster. We do not state anywhere in our marketing, media or literature that the Architect model toaster is repairable, as it is not. Only our Classic toaster is repairable and so it is only for that model that we make such statements. Please accept our apologies for any inconvenience that you have incurred. Best regards Dualit
Dualit 46025 2 Slot Long Lite
Had two of these toasters, the first one failed after just 3 months and the replacement just over 18 months. Questionable build quality for the inflated price you pay. No wonder they only offer a 1 year warranty. My last toaster lasted me years. Steer clear of these supposed premium goods, which they are not.
December 4, 2023
Unprompted review
Reply from Dualit
Thank you for your comments. We are very sorry that you have experienced problems with your Dualit Lite toasters. We produce a great many appliances every year. As we are sure you can understand, sometimes things do go wrong and you have been extremely unfortunate to be one of the few to have had more than one issue in a relatively short space of time. Please accept our apologies for the inconvenience. Best regards Dualit.
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