dualways.com Reviews 5

TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 5 out of 5 stars

Ten10 is great quality stuff

Ten10 is great quality stuff, fun bikes and dual ways top dollar! Perfect parts arrived much earlier than expected, great customer service on Instagram and Facebook! Went the extra mile and made me smile! Jess and a bored broken leg Ben x 😂

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Not a first time customer to Dualways, but this may well be the last!

It has now been 6 months waiting for my spare parts to arrive. I have had several emails saying it was being dispatched and then another saying the order was lost/did not arrive from the manufacturer. Very angry! I have emailed multiple times and even phoned the office a few times. Non of my voice messages were responded too. The one time I got through to them I managed to get one item from my order shipped.
I need these parts to repair my sons moped!

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE. Parts listing shows item quality and price but you only receive one. It’s a trick. Postage not cheap so when it arrives you’re out of pocket. Then spend more money to send it back. Very disappointing but what do you do

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Stole my money

I ordered some parts online on the 16th of February 2023. It was to be shipped to an address in London. By the 26th of March 2023 we have still not received anything. We have tried all their contact methods (phone, email, contact form) countless times without any response on their part. Still waiting...

February 16, 2023
Unprompted review

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