So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... See more
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See what reviewers are saying
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... See more
Company replied
I’ve won many many times on duckyluck! My biggest win was $12,500 but I get wins of $1-3 thousand quite often. ( just to dumb to cash out most times lol) The Hosts go over & beyond to make your p... See more
Company replied
Worst casino ever !!! They won’t let you withdraw if you win . Customer service just gives you the run around asking you to do all kinds of bull shit like take pictures show screenshots “ we will get... See more
Company replied
Company details
Written by the company
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Contact info
United States
- support@duckyluck.ag
- www.duckyluck.ag
You should know
2.5
Poor
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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This is a scam casino that takes your…
This is a scam casino that takes your money but offers no way to pay you with money if you live in certain places. I just basically gifted these thieves over 200 bucks because they don't pay anything but bitcoin to people in my state but they will sure take money and wo t.even tell you until you try to cash out. Shame on you for stealing for a living. These guys can expect legal trouble if they have done anything illegal in my state because I am going to check the legalities of their operations here first thing in the morning
June 30, 2025
Unprompted review
Reply from DuckyLuck
Hello Charlie,
Thank you for your review. While certain withdrawal methods like Bank Wire or Check may be unavailable in restricted areas due to regional limitations, we do offer Bitcoin as a reliable and secure withdrawal method for all players.
We highly recommend Bitcoin, as it allows you to receive your funds within 1 business day after approval and is free of fees, unlike traditional methods which can take up to 20 business days.
If you need help setting up a crypto wallet, we have step-by-step guides available on our website to walk you through the process:
https://www.duckyluck.ag/crypto-hub/
If you have any questions or need further assistance, feel free to reach out to our Support Team.
Best regards,
Casino Experience Team
Labeled "skillful player at slots! What a joke…
First time ever playing slots online and got labeled a skillful player and not eligible for and promotions. Nothing in the form of a reward for spending almost 5 grand there. Asked them how can anyone be skilled at a game that's completely random and no answer from them. They are crooks and do not reward loyalty what so ever. Play at your own risk.
June 30, 2025
Unprompted review
Reply from DuckyLuck
Hello Jason,
Thank you for taking the time to share your feedback.
The “Skilled Player” classification is based on several criteria tied to a player’s gaming habits and outcomes. It simply indicates that a player has demonstrated consistent success without the need for bonus funds.
While this status affects eligibility for certain promotions, it also means you can continue playing with your cash balance without the restrictions of wagering requirements.
Please note that this classification is not permanent and may change over time. If you have any questions or need further clarification, our support team is always happy to assist.
Best regards,
Casino Experience Team
Cash deposit for everything
I don't like the fact that I have to make a deposit first to get cash back and free spins. So.e days I don't have money to play so getting what I am suppose to get would be very nice.
June 29, 2025
Unprompted review
Reply from DuckyLuck
Hello Ken,
Thank you for taking the time to share your bonusing experience.
We understand how important bonus rewards can be, especially on days when you’re not planning to deposit. While cashback and free spins typically require a deposit to be activated, we do occasionally send out free bonuses with no deposit needed, keep your eye out on your inbox to get the latest offers!
Feel free to reach out to our Support Team anytime, they’ll be happy to check if there are any available promotions on your account!
Thank you again for your input. We are committed to providing a fair and transparent experience, and your comments help us improve.
Best regards,
Casino Experience Team
It's important to know that they send email promo for opening, get ALL your information and will not honor the promo. Then to close the account 30m later, chat wanted ALL info again. SCAM
I received an email, promotion for a new account. I set it up, providing ALL my info, then no promotion available. Then to close 30m later with chat because there is no # to call, chat requests ALL my info again. This site is not legit, it's totally a SCAM. BEWARE
Edit to respond to response: first it wasn't certain info required, it was name, DOB, address, phone # and email (same info to open), I never had a question about your current promo, it was an issue with the emailed promo to open the account that was not honored, I had NEVER had an account, so your point about a duplicate account is BS and invalid. Your entire response was fluffing your company to be honest but YOU'RE A SCAM!
June 24, 2025
Unprompted review
Reply from DuckyLuck
Hello Cas,
Thank you for taking the time to share your experience.
When reaching out to our Support team via chat, you may be asked to confirm certain security details. This is a standard part of our account security process and helps ensure we’re communicating with the rightful account holder.
Please note that only one account is permitted per player. Duplicate accounts are automatically closed in accordance with our Terms and Conditions. If you have questions about a specific promotion or your eligibility, we encourage you to visit our promotions page at the link below or contact our Support team for clarification.
Current promotions: https://www.duckyluck.ag/promotions/
We’re here to help and appreciate your understanding.
Best regards,
Casino Experience Team
Account balance disappeared.
Deposited $100, got my winnings up to $400. Signed in the next day and account balance was zero. Deposit history says zero and All Transactions history says zero!!!
June 17, 2025
Unprompted review
Reply from DuckyLuck
Hello JT,
Thank you for bringing this to our attention. We understand how concerning it must be to see a discrepancy in your account balance.
Please reach out to our support team as soon as possible via email to support@duckyluck.ag or live chat so we can review your account in detail and assist accordingly. Our agents are available 24/7 and will be happy to investigate and help clarify any issues.
We’re here to support you every step of the way.
Best regards
Casino Experience Team
Fraudulent use of my credit cards ☹️
Made two deposits using credit cards. Both cards were used for fraudulent purchases immediately after using them on Duckluck. Stay away!!!
June 9, 2025
Unprompted review
Reply from DuckyLuck
Hello Ronald,
Thank you for bringing this to our attention. We take security and account integrity very seriously.
Please note that we do not make any unauthorized charges. In many cases, what may appear as unexpected activity is actually a standard preauthorization, a common practice with online transactions. These preauthorization's typically remain in a pending state and are removed from your statement shortly thereafter.
If you are seeing completed charges that you do not recognize, we strongly encourage you to reach out to our support team via live chat or email so we can investigate the matter further and assist you directly.
Best regards
Casino Experience Team
DO NOT ENTER SCAM!!!
Update to my post... I asked them Ducklucky again, when I will get my winnings of $500.00, this is now the 6th or 7th time asking. This time they said because I questioned my deposits they will no longer pay me out. TOTOAL SCAM. They told me all was approved the last 6 times I talked to them, but now..... LIARS!!!!!
April 3, 2025
Unprompted review
Reply from DuckyLuck
Hello Deborah,
Thank you for your feedback. We understand how important timely payouts are and apologize for the delay you experienced in receiving your winnings.
We can confirm that your withdrawal was successfully processed and paid on April 29th. While we’re glad this was ultimately resolved, we acknowledge that delays can be frustrating and we sincerely regret any inconvenience caused during the process.
For future withdrawals, we recommend using Bitcoin, as it often provides the fastest and most seamless experience for our players.
Should you have any additional concerns or questions, please don’t hesitate to reach out to our support team for further assistance.
Best regards,
Casino Experience Team
🚨Seriously DO NOT DEPOSIT FUNDS HERE🚨
Let's just make this so super easy
🚨They are frauds 🚨
If they ( duckyluck.ag ) will steal the identity of Dana White , use it in a deepfake to promote their own brand , without asking for Dana whites permission , nor paying the man anything from the money made from that specific ad...do you think they care AT ALL about their players
If the way they attract players starts with deception, do you think that everything is ran fair behind the scenes? A good indicator of a person/entity's standards is their past standards exhibited .
They will remove bonuses randomly , lock your account , take half your winnings due to some reason they concoct and if you ask they will straight up tell you " when players sign up you agreed to certain conditions , and one of The conditions is that they can do whatever they want, whenever they want , for whatever reason they deem appropriate.
Duckyluck = crooks
You WILL get Taken by this company...not maybe... not possibility... not could.......WILL
June 9, 2025
Unprompted review
Reply from DuckyLuck
Hello ThatDudeRalf,
Thank you for taking the time to share your perspective.
We understand your concerns and want to assure you that we are committed to providing a safe, fair, and transparent experience for all players.
Our terms and conditions, including those related to promotions, bonus eligibility, and account management, are openly provided to all players prior to participation. These terms are in place to ensure a fair and transparent gaming environment for everyone.
We understand that bonus terms, account eligibility changes, or required verification processes may not always align with personal expectations, but we take player feedback seriously and review each case thoroughly and individually. If you have experienced any unresolved issues with your account, we strongly encourage you to reach out directly to our Support Team so we can look into it.
We're here to help and always aim to provide a positive and trustworthy experience to our players.
Best regards,
Casino Experience Team
Scammers
I've been playing quite a while, cashed out 1 time and they removed all promotions and bonuses. Still waiting to become a VIP member. Once you win, daily free spins are not available 😞
June 3, 2025
Unprompted review
Reply from DuckyLuck
Hello Sophia,
Thank you for taking the time to share your experience with us.
We’re glad to hear you’ve enjoyed playing and were able to complete a successful withdrawal! Regarding bonus availability, please note that some accounts may have temporary limitations based on activity patterns. This includes promotions such as daily free spins or future eligibility for bonuses.
While bonuses are currently unavailable on your account, this status is not permanent and may change over time. You're still welcome to enjoy all games and features using regular deposits, and we encourage you to continue playing as you normally would.
Should you have any questions or need more details about your account status, our Support Team is here to help 24/7.
Best regards,
Casino Experience Team
Scammers
So i have been going through the verification process and have sent multiple emails and exactly how they ask. They keep saying its blurry yet but take picture standing still in bright room, clean camara with new samsung and i use jpeg for ducuments as they requested. Yet they keep saying is blurry. This is scam i have verifed with couple online casinos never went throgh this.. avoid this its def scam, the app was even named somthing else , ehi h is a redflag of its own. Im not or have any ifiliation but go play chumba or the other casinos never had issues verify no issues or crazy fees for with drawling and i have won good money mult times stay away from this scam. Dont put lot of your money in espically beginning without trying to withdrwal a small win. Do your own research google this comapy and look all the reedit reviews aswell
May 29, 2025
Unprompted review
Reply from DuckyLuck
Hello Zenaid,
Thank you for sharing your feedback.
We understand that the verification process can feel frustrating, especially if documents are being rejected.
Please know that this is a one-time process required to safeguard your account and ensure compliance with industry regulations. It’s a standard measure followed by all legitimate online casinos.
If documents appear blurry or unclear, even when they seem fine on your end, our system may still flag them based on strict resolution and clarity criteria.
To help speed things up, we’ve put together an article with tips on how to submit documents correctly and avoid common rejections: https://www.duckyluck.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/
We appreciate your patience and encourage you to reach out via live chat for real-time support if you need help with resubmission.
Best regards,
Casino Experience Team
SCAM
total scam . i deposit 250.00 got up to 2500.00 they would not let me withdrawal . stay away from this place, I wish I would have looked here first,
June 3, 2025
Unprompted review
Reply from DuckyLuck
Hello Dwayne,
Thank you for taking the time to share your experience.
We understand how frustrating it can be when a withdrawal doesn’t go as expected. Please note that if a bonus is active on your account, playthrough requirements must be completed before any withdrawal can be processed. These requirements are clearly outlined before and after claiming a bonus to ensure transparency.
If you’d like help reviewing your account or understanding the terms applied, our support team is available 24/7 and happy to assist.
Best regards,
Casino Experience Team
I do not recommend using this casino at…
I do not recommend using this casino at all, I play a lot of casino games and by far the worst. It’s a scam with the promotions .
After you deposit your $25 you didn’t have a $4500 play through that was not stated in the beginning at all, and they will not give you the money that you want
June 3, 2025
Unprompted review
Reply from DuckyLuck
Hello Rick,
Thank you for sharing your feedback.
We understand your experience didn’t meet your expectations.
Please note that all bonus terms, including playthrough requirements, are clearly displayed before and after claiming any promotion for full visibility. These terms are in place to ensure fair gameplay and are standard across the industry.
Withdrawals are always available once the associated bonus requirements have been met. If you need any help reviewing the terms or your account status, our support team is available 24/7 and happy to assist.
Best regards,
Casino Experience Team
Don’t fall for it
Don’t fall for it. The RTP is rigged and whoever wrote up the bonus play over requirements must have been high and drunk. A complete clown show of a casino. Zero stars!
May 22, 2025
Unprompted review
Reply from DuckyLuck
Hello Clark,
Thank you for taking the time to share your thoughts.
We understand how frustrating a losing streak can feel, but please rest assured that our games operate with random outcomes and follow certified RTP (Return to Player) mechanics.
As for bonuses, all terms and requirements are clearly outlined both before and after claiming, and participating is always completely optional. We want all our players to feel informed and in control of their gaming experience.
If you have any questions or need clarification about bonuses or gameplay, our support team is available 24/7 to assist.
Best regards,
Casino Experience Team
For the love of God NO!
For the love of God, DO NOT USE this site!!! So unprofessionally done. God help you if you need real help and you get stuck chatting with "Bob" their AI bot. USELESS! Only get a fraction of your winnings back due to retarded "Bonus" options that create restrictions. RUN RUN RUN!!!! Oh and let's not forget they fraudulently advertise as legitimate casinos until you actually download and play. My app says Cleveland Jack until you click on it. Fraud!
May 27, 2025
Unprompted review
Reply from DuckyLuck
Hello P Strebler,
Thank you for your feedback.
We understand your gaming experience did not meet your expectations and we appreciate you taking the time to share your concerns.
To clarify, “Bob” is our automated chat assistant designed to help with common inquiries, but you can always type “agent” at any time to be connected directly with a live support representative, available 24/7 and happy to assist.
For the best gaming experience, we strongly recommend accessing our casino through the official website: duckyluck.ag.
Please keep in mind we offer different bonuses to suit different play styles, each bonus will have its requirements outlined before and after claiming it for full transparency, bonuses are always optional as well.
If you ever have questions about bonus terms or need help navigating options, our team is here to assist you every step of the way.
Best regards,
Casino Experience Team
There are numerous unauthorized charges…
There are numerous unauthorized charges on my cards from these people. I've had to cancel two cards with my banks. This is the biggest scam I've ever seen.
May 23, 2025
Unprompted review
Reply from DuckyLuck
Hello Darin,
Thank you for sharing your feedback. We take reports of unauthorized charges very seriously.
Please note that what may appear as multiple charges are often preauthorization holds, which are standard practice in online transactions. These are not actual charges and typically fall off your bank statement within 72 hours.
If you notice any completed charges that you do not recognize, we strongly encourage you to contact our Support Team right away so we can investigate and assist accordingly.
We’re here 24/7 to help clarify any concerns.
Best regards,
Casino Experience Team
THEY ARE LEGIT
First off, I'm gonna start with they are 100%legit! I do not work there.I live in colorado springs.I'm just a normal person. At first I did think they were scammers, but I found out yesterday they definitely are NOT! You have to go through their ID Verification process and submit the correct documentation.. that can be a pain in the butt. But if you do your part, your documentation will get approved. I recommend any money deposited to always be done through bitcoin. I won $2500 and it did take a while for their verification process. But as soon as it was approved and my withdrawal was processed. I had my payout two days! If you have a brain in your head, you should know to NEVER ever use any bonuses that they offer! You play straight money,what you deposit is what you play with. If you win you'll be able to cash all of it out! Everyone keeps saying that they're a fraud that they're scammers, it's not true. They are 100% legit. I just got paid actually more than what I withdrew, because the the price of Bitcoin went up. So I actually made $70 on top of my withdrawal. I definitely recommend this casino.They are legit!
May 22, 2025
Unprompted review
Reply from DuckyLuck
Hello Christina,
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that your withdrawal went smoothly and that you had a positive outcome with your Bitcoin payout. You’re absolutely right, completing the ID verification with the correct documentation is key to a fast and successful process, and we’re glad to see it all worked out for you.
We also appreciate your helpful insights to other players, especially your tip about playing with real funds and the potential benefits of Bitcoin withdrawals. It’s always great to see our players sharing advice from their personal experiences.
Thanks again for the vote of confidence, we’re lucky to have you in our community!
Kind regards,
Casino Experience Team
Tough withdrawal process and updated results
Ive been playing for about a week. It's been four or five days since I tried to withdraw and I'm still going through their verification process which I didn't mean to do to sign up they had no problem taking my money but the bonuses were really good which they are almost all of them when they first sign sign you up but nonetheless here I am trying to sign out and they're saying that I changed my address and that they I think that it was to to match the documents that I sent in which is ludicrous who has time to do all that I feel like they're not wanting to pay out and I feel like it's been well past the 3 days that they say it was going to take for verification and they're making me wait 3 days again after sending in the new emails which is just sad. I would have read the reviews beforehand and I didn't just get excited over the bonuses they offer I forget that people are scandalous I'm shocked that they're accusing me of Faking documents.
UPDATE yesterday clearly running out of Patience I posted this review and today received a message saying that my verification was approved. I haven't received the money yet but it is no longer impending and I'm fairly confident that it's going to come still super frustrating process passing out at least for the first time
May 19, 2025
Unprompted review
Reply from DuckyLuck
Hello Kirk,
We’re glad to hear that your verification was successfully completed.
While the process can sometimes feel a bit tedious, it’s a one-time requirement in place to ensure the security and protection of your account. We appreciate you taking the time to share this update and your experience.
Now that the verification process is completed, your withdrawal will begin its process to you! According to the method selected, you may experience different time frames, we would recommend using Bitcoin as it is our quickest method and is free of fees.
Please find more information in the following article of our Self Help center:
https://www.duckyluck.ag/self-help/withdrawals/what-are-the-payout-timeframes-and-limits/
If you need any further assistance, feel free to reach out to our support team—we're here 24/7.
Best regards,
Casino Experience Team
Customer Appreciation is Top Notch
I believe this place has the best VIP program out there. The bonuses are great. The customer service is great. They have reached out to me many times with bonuses for no reason. They reach out for feedback. The only thing I would love to see improved is the withdrawal process. Although if you are VIP it is within 48 hours, that is only weekdays. No withdrawals on weekends. I really appreciate the level of customer appreciation. I have not experienced that at another place.
May 14, 2025
Unprompted review
Reply from DuckyLuck
Hello Brandi,
Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you're enjoying our VIP program, bonuses, and customer support. Your feedback means a lot to us, and we're always looking for ways to improve.
Regarding withdrawals, we appreciate your suggestion. While we currently process payouts on business days, we understand the added convenience of weekend processing and will certainly share your input with the relevant team for future consideration.
Thank you again for being a valued member of our community, we are glad to have you in our pond!
Kind regards,
Casino Experience Team
Class Action Law Suit
They don’t deserve one star. I have not received my withdrawal and will be contacting my attorney about a Class Action Lawsuit against this illegal operation. Misleading people and taking our money is a crime and I hope you get exactly what you deserve.
May 10, 2025
Unprompted review
Reply from DuckyLuck
Hello,
We understand how important it is to receive your withdrawal in a timely manner and we understand that our withdrawal did not meet your expectations.
We strongly encourage you to contact our 24/7 support team via live chat or email at support@duckyluck.ag to further review and assist with the pending steps with your withdrawal so you enjoy your winnings soon.
To learn more about our withdrawal methods, time frames and applicable fees, please see the following article of our Self Help center:
https://www.duckyluck.ag/self-help/withdrawals/what-are-the-payout-timeframes-and-limits/
We'd be happy to review your account and assist with getting this resolved as quickly as possible.
Best regards,
Casino Experience Team
Mislead.. Scam!
I feel I was mislead.. Got a ad saying it was Foxwoods online casino, when I downloaded it was a totally different app. Luckily I only put in a small amount, however found out that there is a large withdrawal fee AND.. Very difficult process to actually get a payout. Scam! Scam! Stay away!
May 12, 2025
Unprompted review
Reply from DuckyLuck
Hello Nancy,
Thank you for your experience.
We’d like to clarify that we are not affiliated with Foxwoods Casino and operate independently as an offshore online casino.
Regarding withdrawals, we offer several options, each with its own processing time and associated fees. For the quickest withdrawal experience we recommend using Bitcoin and it is also free of fees.
To learn more about our withdrawals options, timeframes and fees, please check out the following article to our Self Help center:
https://www.duckyluck.ag/self-help/withdrawals/what-are-the-payout-timeframes-and-limits/
If you have any concerns or need assistance, our support team is available 24/7 via live chat or email.
Best regards,
Casino Experience Team
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