Bought expensive dining room table and chairs from DFS and delivered in Jan and it was damaged took them to April to get a replacement and its worse than the first one spent £1500 on rubbish and the s... See more
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Bought a side board approximately 4months ago of which has cracked on both laminated front corners. Pictures provided to Dwell as evidence, yet it is being suggested that it is ‘wear and tear’ or ‘im... See more
Thankfully I had a great experience with Dwell despite reading lots of negative reviews after placing my order! The website stated my sofa and chair would be delivered within 6 weeks. I ordered on 3rd... See more
I recently purchased a grey Teno coffee table and 2 matching lamp tables. Delighted with my purchase and Wincanton delivering. I would have given 5 stars but was appalled at the amount of polystyre... See more
Company details
Information provided by various external sources
Dwell stylish modern furniture for the home. We specialise in sofas, upholstery, dining tables, chairs, lighting, bedroom furniture and home accessories at great prices. The best in contemporary stylish designer interiors for the whole home.
Contact info
4th Floor Bank Chambers, 6-10 Borough High Street, SE1 9QQ, London , United Kingdom
- 0345 675 9090
- info@dwell.co.uk
- www.dwell.co.uk
3.3
Average
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Not happy with shoe cabinet
Very good customer service. Not happy with the door opening and closing. They gave me £23.00 refund. They only had the last one. So annoying door hinges is an issue, tried everything. Good shoe cabinet but they are discontinued.
September 2, 2022
Reply from dwell UK
Good morning Rehana,
Thanks for your feedback on this matter,
Apologies that the product did not function as it should have, I can see that a fair good will gesture was provided to yourself to repair this hinge.
If you do have any further questions, feel free to get in contact with our customer care team.
Kind regards
Dwell Customer Care
Excellent customer service
September 2, 2022
Reply from dwell UK
Hi!
Thank you so much! we really appreciate all the feedback that we get. We do hope to see you shop with us again soon!
All the best,
Dwell.
The sales advisor was incredibly…
The sales advisor was incredibly excellent. He made me feel valuable and definitely I will recommend Dwell to family and friends.
September 2, 2022
Reply from dwell UK
Hi,
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are delighted to hear the sales advisor was so helpful and made you feel comfortable when ordering. We will pass this lovely feedback on to them.
We look forward to you shopping with us again soon.
All the best,
Dwell.
The delivery man
The delivery man was amazing. The item of furniture waz delivered promptly and to the exact position required.
September 2, 2022
Reply from dwell UK
Hi,
Thank you so much for leaving us a review, We appreciate all the feedback we get. We are so delighted to hear that the delivery went so smoothly for you. We hope you shop with us again soon.
All the best,
Dwell
Great customer service however the…
Great customer service however the payment process is protracted and the delivery isn't best in terms of times. Customer service staff are exemplary.
September 2, 2022
Reply from dwell UK
Hello,
Thank you so much for taking the time to leave us a review. We appreciate all the feedback that we get. We will take this comments into account and pass them onto the relevant teams. We are delighted that the customer experience was great!
We look forward to you hopefully shopping with us soon.
All the best,
Dwell
I bought 3 dining chairs from Dwell…
I bought 3 dining chairs from Dwell roughly 3 years ago. The chairs were good but two of them broke at the joint( iron joined together at the base). I had thrown one and planning to get rid of the other one.
I should have contacted Dwell as now I realise they might have been in the guarantee period in the first 2 years.
September 1, 2022
Reply from dwell UK
Good Morning,
Thanks for your feed back,
If you would like to, you can get in contact with us on 0345 675 9090 and be in contact with our sales team. They will be able to refurnish your home and refresh your interior.
Kind regards
Dwell Customer Care
I am an older person
I am an older person, the delivery was made to my sitting room upside down, I was then told the delivery men were not allowed to unpack the sideboard and was
Left with not only the sideboard upside down but much too heavy for me to unpack.
September 1, 2022
Reply from dwell UK
Good Afternoon,
Thanks for your feedback and I can explain why this is the case, as most sideboards we sell contains a legs that requires installation.
The reason why its delivered like this is so that its easier for our customer to install the legs then turn it back to its natural position.
If you require assistance with up righting the sideboard, perhaps you can seek assistance form a local handyman to have this done?
Kind Regards
Dwell Customer Care
Excellent customer service
Excellent customer service. Handled my request professionally and efficiently.
September 1, 2022
Reply from dwell UK
Hi!
Thank you so much for taking the time to leave us a review, We are so happy that your customer experience with us has been so excellent. We do hope that you love the items once they arrive and we look forward to you shopping with us again soon!
All the best,
Dwell.
Having to chase delivery as not been…
Having to chase delivery as not been contacted. Was stated that delivery included installation … only to be told that they do not assemble anything
September 1, 2022
Reply from dwell UK
Good afternoon,
Thank you for you review and feedback, I am so sorry you hadn't been contacted to arrange delivery but I can see that you now have this booked in for 5th September.
Unfortunately we do not offer an assembly service which we also do advise on our website under delivery information, the delivery team will deliver the boxed items to a room of your choice.
I can see that you have spoken to our customer care team this morning who have passed your feedback on, but if you have any other questions you can contact them at info@dwell.co.uk
I had a great experience with Dwell
I had a great experience with Dwell. Having bought my bar stools from them 10 years ago I wanted to replace them.just the nicest customer service representatives who sorted everything I asked for.
August 31, 2022
Reply from dwell UK
Hi there,
Thank you so much for taking the time to leave us a review, We appreciate all the feedback we get. We are so happy to hear that you have had such a great experience when ordering with us and your customer service experience was amazing!
We do hope you shop with us again soon!
All the best,
Dwell
Good looking, not easy to assemble.
We already have the shelving unit and matching occasional table and they are undoubtably extremely good looking pieces of furniture. We bought a second table as we have modified our room layout to complete the ‘look’. My only criticism would be these units are not easy to assemble particularly, if like us you are no longer young with some manoeuvrability issues.
August 31, 2022
Reply from dwell UK
Good morning,
Thank you so much for your review and feedback, I am so sorry to hear that the units are not the easiest to assemble. I will pass this feedback on, but I am happy to hear you love the units you have purchased with us.
If you have any questions you are more the welcome to contact our customer care team at info@dwell.co.uk
Love these items
Love these items, excellent communication from placing order to delivery.
August 31, 2022
Reply from dwell UK
Hi,
Thank you so much for taking the time to leave us a review, We appreciate all the feedback that we get. We are so glad to hear that you have had an amazing experience when ordering with us! We look forward to you shopping with us again soon!
All the best,
Dwell.
Disappointing
Disappointing! I purchased a nest of tables with a 7 day lead time. I now discover that it is actually 4 weeks plus 2 days for delivery. Only discovered when I rang to enquire what was happening with our order. It would be very helpful if you could be honest about delivery times as it might affect the decision to purchase.
August 30, 2022
Reply from dwell UK
Good morning,
Thank you for your review I am so sorry to hear you are facing delays with your delivery, we do always try to aim to deliver in 1-2 weeks.
I can see you have spoken to a member of our customer care team and been advised we are experiencing some delays to your area at the moment and they have passed your feedback on, but if you have any other questions please contact our customer care team again on 0345 6759090 - option 3.
Very helpful
August 30, 2022
Unprompted review
Reply from dwell UK
Hi!
Thank you so much for taking the time to leave us feedback! we are glad to hear that you have found our customer service very helpful and we do hope you shop with us again soon!
All the best,
Dwell.
Amazing guys and great product
August 30, 2022
Reply from dwell UK
Hi,
Thank you so much for taking the time to leave us a review, We appreciate all the feedback we get. We are so delighted to hear that you love the products and we hope to see you shop with us again soon!
All the best,
Dwell.
Good products and fast delivery
August 29, 2022
Reply from dwell UK
Hi,
Thank you so much for taking the time to leave us a review, We appreciate all the feedback that we get. We are so glad to hear you love the products and we hope you shop with us again soon!
All the best,
Dwell.
Excellent service and quality
Very helpful customer advisor. Good quality furniture, really pleased with purchase
August 29, 2022
Reply from dwell UK
Hello!
Thank you for taking the time to leave us a review, We appreciate all the feedback that we get. We are so delighted to hear that you have had such a wonderful customer experience with us and that you love the furniture you have purchased. We do hope to see you shop with us again soon.
All the best,
Dwell.
I was very happy with customer service…
I was very happy with customer service my advisor Nicky explained everything to me before I made my final decision. Nicky was very clear I understood everything she spoke about there was no talking me into anything just to get a sale. I would recommend Dwell as there customer service is excellent.
August 28, 2022
Reply from dwell UK
Hi!
Thank you so much for taking the time to leave us a review, We appreciate all the feedback that we get. We are so happy to hear that you have had an excellent customer experience when ordering with us! We will pass these lovely comments on to Nicky!
We do hope you love your items once they arrive!
All the best,
Dwell.
Great little coffee table…
Great little coffee table…. Arrived within a few days as quoted and extremely well packaged. Really easy to assemble. Exactly what we wanted. Would definitely order from Dwell again !
August 28, 2022
Reply from dwell UK
Hi there!
Thank you so much for taking the time to leave us a review, We are delighted to hear that you love your new coffee table and it looks wonderful in your home. We are glad that everything arrived so quickly. We look forward to you shopping with us again soon!
All the best,
Dwell.
Good Delivery
Good experience from point of ordering till delivery. Kept informed throughout by email and text. Good company to deal with and lovely products!
August 28, 2022
Reply from dwell UK
Helllo,
Thank you so much for taking the time to leave us a review. We appreciate all the feedback that we get. We are delighted to hear that you love the products we hope they look lovely in your home! We look forward to shopping with us soon!
All the best,
Dwell.
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