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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the jewelry, noting its durability and beautiful appearance. Many people appreciate the elegant presentation and packaging, making items ideal for gifting. The overall purchasing experience is frequently described as positive, with many expressing satisfaction with their purchases and a desire to buy again. However, some customers experienced issues with their orders, including delayed deliveries or items not arriving as expected. There were also occasional concerns regarding the quality of engraving, with some finding it difficult to read or inaccurate. A few people reported problems with product durability, such as clasps breaking or items tarnishing quickly. Customer service received mixed reviews, with some praising its helpfulness and quick resolution of issues, while others reported unresponsiveness or dissatisfaction with the assistance received.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation. Customers praise the exceptional... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the exceptional quality of the... See more

Order

People report ambiguous experiences with order. Many customers express frustration with delayed or... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the excellent and top-class customer... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Based on these reviews

Rated 4 out of 5 stars

Beautiful necklace no faults there but engraving poor it is difficult to make out letter. it arrived beautifully pckaged but because address stuck to lovely black box i could not use it

Rated 4 out of 5 stars

This piece was to replace a faulty piece I was gifted for my birthday. The original bracelet tarnished where the links met, after 2 wears in about 3 weeks. I was offered a replacement or voucher to p... See more

Rated 5 out of 5 stars

Placed my first order on Black Friday for Christmas gifts and everything arrived quickly and beautifully wrapped. Can’t wait to give these to family, and saves me the hassle of wrapping them myself. W... See more

Rated 5 out of 5 stars

The staff inside the Belfast store were so kind and professional, I originally got the block necklace with one name and then went back the next day to add two more names and ended up coming out with a... See more

Rated 1 out of 5 stars

Placed an order Dec 2nd, asked for an order update on Instagram and got blocked! Order is €140 and just not being dispatched, I assume they oversold and items are out of stock or just incapable of dis... See more

Company replied

Rated 5 out of 5 stars

Their jewellery is the best never tarnishes but their customer service is even better. Ordered a necklace and earrings for my daughter for Christmas, left at front door. Dog ate parcel, managed to sav... See more

Company replied

Rated 5 out of 5 stars

Very happy with my purchases. Presentation and packaging are lovely. A Dylan Oaks bag would have been handy as it is a gift. Worth noting I purchased the tennis set last yr but the clasp on the bra... See more

Rated 1 out of 5 stars

Returned twice with my braclet . Broke twice got it replaced the first time the girls wore lovely,broke again I decided that the quality clearly wasn’t great so I got a refund . I returned a diamond n... See more

Rated 5 out of 5 stars

Fabulous necklace, the scripted initial is beautiful & a great length chain. Earrings lovely too. I bought this as a gift, and the recipient loved it! The young girl in the Dublin Henry St Shop wa... See more

Rated 5 out of 5 stars

I have several pices from Dylan Oaks and love them all. Each piece is of a very high quality and comes beautifully presented. You will have these pieces forever. Also perfect for gifting. Speedy d... See more

Company replied

Rated 5 out of 5 stars

Love Dylan oaks but I especially want to talk about the customer service team who are doing excellent work. Quick replies and issues resolved promptly! Thanks guys

Rated 1 out of 5 stars

Order delayed im assuming as im receiving emails asking to review how my item so heres the review. I have not received the item, theres been no communication about the delay of my item, I've emailed t... See more

Rated 5 out of 5 stars

I bought a necklace for a friend for her birthday had it engraved with three names The quality was absolutely amazing and the delivery was very fast Very pleased with my purchase Thank you Dyla... See more

Rated 5 out of 5 stars

I recently purchased the Dylan Oaks necklace as a Christmas gift, the parcel came in great time but my dog got the parcel before I did and destroyed the beautiful presentation gift box and the neckl... See more

Company replied

Rated 1 out of 5 stars

Bought the Amo Heart Double Bead Necklace and very disappointed with the engraving. The J looks like an I. When I contacted Dylan Oaks no resolution was given only an apology and told that's the way t... See more

Rated 5 out of 5 stars

I recently ordered a gold engraved tennis necklace from Dylan Oaks for my mother-in-law, and it was a massive hit! The quality of the jewelry is exceptional—the gold finish is beautiful and the cu... See more

Rated 1 out of 5 stars

I never received my order i have emailed twice to get an update and the only update i get is to review the jewellery that I never got i have spent over a hundred euros on the 1st of December got an e... See more

Company replied

Rated 5 out of 5 stars

I have bought online multiple times and everything always comes packaged beautifully! The jewellery is such high quality, and makes an amazing gift 💖

Rated 5 out of 5 stars

I got a bracelet with engraving, and hoop earrings. They are both beautiful and quality is excellent They came in a fabulous gift box with a bow. I was really impressed.

Company replied

Rated 5 out of 5 stars

Lovely jewellery set, had to send the bracelet back as I ordered the wrong size, no problem and just received the replacement one a few days later. Definitely recommend.

Rated 5 out of 5 stars

Ordered 3 engraved necklaces on Monday & they arrived on Thursday, beautifully packaged. The quality is great so they’ll make perfect gifts 🎁

Company replied

Rated 5 out of 5 stars

After an initial misunderstanding, I want to thank Dylan Oaks for their fantastic performance and advice. The complimentary follow up service was fabulous and the earrings I received are stunning.... See more

Rated 5 out of 5 stars

Good quality products that last the test of time. Worthy of the price. Came beautifully packaged, especially if you were purchasing as a gift.

Rated 5 out of 5 stars

Bought one of the infinity necklaces in aid of Breast Cancer. They are beautiful - and all proceeds go to charity! Well done Dylan Oaks

Rated 5 out of 5 stars

daughters graduation present. She loves it. Sales Assistant in shop in Dundrum was very nice and helpful. Would recommend

Rated 5 out of 5 stars

This is my 3rd purchase and every one was perfect, 1 for my daughter 21st, 1 for my friends 50th and now 1 for a baby present, every one perfect

Company replied

Rated 5 out of 5 stars

I bought a present for a relative and the process was easy, the staff were very helpful and the engraving was done very quick. The relative was very happy with her present.

Rated 5 out of 5 stars

Love the bracelets for my girls got necklaces last year and still holding up beautiful definitely be buying again

Rated 5 out of 5 stars

Absolutely beautifully gift wrapped and so beautifully presented. Necklace and Bracelet is fabulous. Was great also to have a discount code. Definitely recommend online.

Rated 5 out of 5 stars

Amazing! I'm so happy. Ordered 3 of the necklaces for me and my two sisters with our names on. So impressed! This is my 2nd order now and I will definitely be doing a lot more 😍

Company replied

Rated 5 out of 5 stars

Quick & easy to order Kept upto date on dispatch Beautifully presented Stunning

Rated 5 out of 5 stars

Brilliant company! My daughter bought me a chain with engraved hearts on it, it broke and i lost 1 heart. they rechained it and replaced the missing heart. very happy with them.

Rated 5 out of 5 stars

Very friendly and helpful staff. Personalised jewellery is a great way to elevate a gift for a special occasion

Rated 1 out of 5 stars

Scam. Ordered a number of items. Took way longer than promised to arrive. Quality was so shockingly bad i couldn't gift them as planned. Cheap tat. I am extremely suspicious of any positive reviews o... See more

Company replied

Rated 1 out of 5 stars

I had an issue with my online order emailed customer service, got a reply from Caitlin that was untrue sent screenshots etc was ignored, asked to cancel the order so I could reorder, was ignored , the... See more

Rated 5 out of 5 stars

Easy website to navigate, ordering easy, I received emails keeping me updated on my order. Products arrived beautifully packaged and in excellent condition.

Company replied

Rated 2 out of 5 stars

Lovely jewellery but not worth the money. My husband got me two chained on Christmas Eve. The bar one broke took it back Boxing Day. Broke today again and other change ya can’t even open clasp link is... See more

Rated 5 out of 5 stars

Great customer service and great quality jewellery, stuff arrived super quick aswell which was brilliant.

Rated 1 out of 5 stars

Bought necklace on Friday for it to come in Tuesday. Customer service keep saying DPD have it and DPD said they don't have the item yet to contact the sender. Don't advertise that the item will be wit... See more

Rated 1 out of 5 stars

Ordered jewellery on the 10th December and am still awaiting delivery on the 20th. I had got this as a present for Christmas and am so frustrated and disappointed by the poor service. I love the jewe... See more

Rated 1 out of 5 stars

Keep getting emails to write a review even though I've not received my order. There has been zero communication to inform me of any delay, I have contacted the company twice requesting information on... See more

Rated 4 out of 5 stars

The bar chain is lovely it’s a gift for my daughter. Unfortunately she would prefer a shorter chain. I emailed Dylan oaks to see if possible to shorten but I have not heard back. Packaging was lovely... See more

Rated 5 out of 5 stars

Caitlin in the customer service team was fantastic, the responses were timely and my issue resolved in a day. Top class customer service

Rated 1 out of 5 stars

I made an order and I have not received a single response regarding posting or anything and my order was over 100€+ and was for Christmas presents. I feel totally scammed by the response from others.... See more

Company replied

Rated 1 out of 5 stars

Honestly so disappointed. Bought an engraved necklace as a Christmas present. It didn’t even last a week before the chain snapped. It wasn’t caught on anything or pulled at. Literally just fell off he... See more

Rated 5 out of 5 stars

Fast delivery, beautiful necklace. Will definitely order more pieces in the future

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.


Contact info

3.9

Great

TrustScore 4 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Long chain , beautiful

The bar chain is lovely it’s a gift for my daughter. Unfortunately she would prefer a shorter chain. I emailed Dylan oaks to see if possible to shorten but I have not heard back. Packaging was lovely

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a personalisted necklace

I ordered a personalisted necklace, only to immediately realise i'd ordered it on the front and back, not the top and front. Immediately emailed customer service. Attempted to use their online hold and edit order function, but it kept saying no order found, come back in 5 minutes. 5 days later it still says this. Then had a dispatch email, with the engraving not how we wanted it. Item has arrived, and its damaged anyway! AVOID.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Recently went into the Belfast store…

Recently went into the Belfast store and I want to give a huge shout out to the 3 girls working there the day we were in - Martha, Sophie & Katie. They were the nicest bunch of girls, so professional, so helpful, so friendly. Nothing was a bother to them. Absolutely loved our time in the store and picked up some gorgeous pieces. Thank you girls for a lovely experience x

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Got stud earrings

Got stud earrings . Only had them in a few hours and my ears started to swell burn and itch. Definitely not worth the price. I've wore cheaper from penneys and they never done that to me.

December 24, 2025
Unprompted review
Dylan Oaks logo

Reply from Dylan Oaks

Hi Clare

Thank you for your review. Can you provide your order number as we have no customers that currently match this name on our system. We are surprised to hear this as our stud earrings are hypoallergenic.

Kind regards
Caitlin

Rated 1 out of 5 stars

I had an issue with my online order…

I had an issue with my online order emailed customer service, got a reply from Caitlin that was untrue sent screenshots etc was ignored, asked to cancel the order so I could reorder, was ignored , then got a dispatch email. Terrible customer service I would not buy from them again ! Take your business elsewhere to a company that actually has a phone number for customer service

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Can not recommend enough

Fab products but an issue arose with my necklace and as soon as i got in contact with customer service it was resolved so quickly. I can’t recommend this brand enough and will definitely be buying from them again.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Gift & Excellent Service


I recently ordered a gold engraved tennis necklace from Dylan Oaks for my mother-in-law, and it was a massive hit! The quality of the jewelry is exceptional—the gold finish is beautiful and the custom engraving added such a special, personal touch.
The customer service team ( esp Caitlin 🩷) made the whole experience seamless. They were professional, helpful, and ensured the order was processed quickly. The necklace even arrived in beautiful gift packaging, which was a lovely bonus.
Most importantly, my mother-in-law was absolutely thrilled with her gift! I highly recommend Dylan Oaks for anyone looking for high-quality, meaningful jewelry and a stress-free

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

Fabulous necklace, the scripted initial is beautiful & a great length chain.
Earrings lovely too. I bought this as a gift, and the recipient loved it!
The young girl in the Dublin Henry St Shop was so lovely & helpful, a real asset to the store.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Positive feedback

After an initial misunderstanding, I want to thank Dylan Oaks for their fantastic performance and advice.

The complimentary follow up service was fabulous and the earrings I received are stunning. Thanks so much for the support I received.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery⭐️

I have bought online multiple times and everything always comes packaged beautifully! The jewellery is such high quality, and makes an amazing gift 💖

October 14, 2025
Unprompted review

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