Worst products out… Fabric pods (intense black) isn’t permanent, starts fading after a couple of washes & makes clothes look worse than before I dyed them… Also Dylan Dark detergent doesn’t even work... See more
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Discover DYLON range of fabric dye products and wake up your wardrobe, revive faded clothes or spice up a room with a touch of colour. Visit dylon.co.uk
Contact info
United Kingdom
- www.dylon.co.uk
Worst company/customer service ever!!!
Used Smoke Grey to hand dye a custom made bench seat pad cover, followed instructions, absolutely no change in colour &completely ruined now with patchy grey splodges. How is this company getting away with selling dyes that are not fit for purpose. Customer service is next to useless. Cannot give a damn. A dye has only one job to do, will never use a Dyson product again EVER! 😡
Followed the instructions to the…
Followed the instructions to the letter! Yet I have big lumps in my warm water dye mixture. I know this will just cause more blotches of could because it did in my last attempt. The fabric is still not the right colour and I’m on the fourth attempt. Will never use again.
Dylon Sandy Beige to dye towels
I've used Sandy Beige twice to colour greying white towels which were in good condition but not as white as I wanted. I gave them a good hot wash beforehand and they were spotless. I followed the directions to the letter but the dye has ruined a bath sheet and bath mat. I wish I hadn't bothered. The dye and the electricity consumption in the whole process costs nearly as much as buying new bath towels. I just wanted to recycle and reuse rather than waste them or use them as dog towels. The beige colour seems problematic. Do not buy this unreliable product as it would damage your items and waste your money. Extremely disappointing.
extremely disappointed and upset
If I could give zero starts I would. I'm extremly upset as I followed the instructions carefully. I had such terrible results, the dye ruined my bedroom carpet.. even after I washing the dyed clothing twice it still dripped black dye everywhere when I hung it up to dry, its also ruined the jumper and jeans I put in.
My bedroom carpet and hallway flooring is also ruined which was quite new. I'm extremely disappointed and upset.
A story of regret
I used Dylon fabric dye pods (Espresso Brown) strictly according to the instructions, yet the result was severely flawed: all textiles developed a speckled/stained appearance despite correct temperature, program selection, and a reasonable load size (2.2 kg in a machine with a 6.5 kg capacity).
When contacting customer service at Henkel, several different and partly contradictory explanations were given for the failed dyeing:
First, it was claimed that the drum had been “almost full,” despite the load corresponding to roughly one third of the machine’s capacity. With pictures a proof of this.
Then it was suggested that “invisible stains” from skincare products or styling agents could have caused the issue. Maybe? But then there should he a warning on the pod, right?
Finally, it was argued that the machine used was a “laundromat machine” and therefore not permitted under the instructions. The issue with this is that the term used in the instructions corresponds to what in normal language refers to a laundromat facility, not an individual washing machine located in a shared residential laundry room. This distinction is not clearly communicated on the retail packaging, which simply states that the product is suitable for front-loading machines.
After an extensive email exchange in which I referred to Swedish consumer legislation and requested that the complaint be assessed on substantive grounds, the company ultimately paid full compensation — explicitly as a “goodwill gesture,” not as an acknowledgment of product or information deficiencies.
In summary:
I directly advise against using this product. The product does not function reliably in practice. The results for me were simply awful and my textiles ruined. The instructions are clear, then unclear and linguistically imprecise, and insufficient to allow consumers to make an informed purchasing decision. Responsibility for the failed result was consistently placed on the user, despite reasonable and documented compliance with the available instructions.
Dylon 10 washes for dark colours
Was going to discard 2 pairs of faded ‘black’ jeans but thought I’d try Dylon 10 washes for dark colours. It actually works. After only 2 washes faded to grey jeans now looking more black and don’t need to use any other detergent with it.
Very impressive.
Bad dye
Bad, doesn’t work at all and a waste of money. Tried to redye a pair of black jeans that had faded and I did exactly like the instructions said and I did redye them. But after just one wash they faded again like they was before I redyed them. The dye did not last at all! Do not buy this fabric dye. Just waste of money, because it doesn’t hold.
Machine dyeing terrible job, do not use
Something is fundamentally wrong with the described dyeing process: You are instructed put wetted clothes into the washing machine and put the dye powder pod (Grey) on top. When the washing machine starts rotating, but yet without any water in it, the powder spills out over the wet clothes and leaves a pattern of STRONGLY dyed spots and splotches that DO NOT DISAPPEAR again!. When you remove the clothes after the dyeing cycle, these strongly dyed spots and splotches remain, and effectively ruin the clothes (the remainder of the dyed material looks OK, though, but he clothes are effectively ruined.)
First Experience Great, Second Purchase Disappointing
I’ve always liked Dylon detergent — my first purchase was excellent, with the usual pleasant fragrance and great washing results. However, my second purchase from Tesco (postcode BS32 8EF) was completely different. The scent was unpleasant, and the results after washing were disappointing.
The company confirmed that the product is genuine, but whether the formula has changed or these bottles weren’t authentic, I’m not sure. Either way, I won’t be buying this product again. Very disappointing compared to my first experience
reference number CS202510-002129
Seems good initially
Seems good initially, I have no idea how it will be after further washes with regular water… but it completely restored colour to a semi deep, rather deep bleached patch on my blue jeans. Quite surprised actually. But I wasn’t washing with any other clothes I cared about so can’t speak of how cautious to be as per other reviews.
It’s the new back to black washing…
It’s the new back to black washing detergent I’m disappointed with. Every time I use it my clothes smell damp, even when dried in a tumble dryer.
Smoke Grey? Pale Green!!
I have used Dylon before on towels and it worked brilliantly. They still look good after years. Not this time though. I bought the Smoke Grey All in one fabric dye to use on some small hand towels. It was useless. They are pale green, and some have purple/pink patches. Ruined the towels and completely useless. It was very expensive too at £7.99. I am livid.
Worst products out… Fabric pods…
Worst products out… Fabric pods (intense black) isn’t permanent, starts fading after a couple of washes & makes clothes look worse than before I dyed them…
Also Dylan Dark detergent doesn’t even work at all waste of money these products & should get done for failed advertising
Don’t waste your money!
Very poor, don’t waste your money! I had 2 pairs of black denim jeans which were looking rather faded. I bought the Dylon pod and followed the instructions. Very poor outcome, I won’t buy their products again.
Well I read the reviews and pondered on…
Well I read the reviews and pondered on using the upholstery dye but bit the bullet and did my sofa covers . I used the local launderette as machine much bigger and got permission to use it. I’m very pleased with the end result . I used forest green on a cream covered sofa . It’s currently drying on the line, fingers crossed it hasn’t shrunk, but coverage is great, easy to follow instructions if shrinkage hasn’t occurred this has saved me loads of money x
I ruined a new pair of trousers with…
I ruined a new pair of trousers with that nasty dye. Dylon UK made me fill out a questionnaire, let me receipts and photos, only to then tell me that, as Brit, they couldn't do anything for me because I live in Germany. After that, no help at all, just silence. Absolutely the worst.
I really wished I'd read these reviews…
I really wished I'd read these reviews before I dyed a pair of white jeans with the Sandy Beige machine dye. I followed the directions exactly, they were 100% cotton jeans so no synthetic fibers or previous colour to impact. Yet as was the experience with others, I'm left with a pair of jeans that have to be binned! They have pink and blue speckles all over... PLEASE DO NOT BUY THIS PRODUCT.
I used to dye two sofa covers and all…
I used to dye two sofa covers and all the cushions covers and was delighted! It obviously took a fair number of units and important not to overload machine! They turned out brilliantly. In addition my washing machine is fine and future washes has not caused any residual dye problems. D
It's rubbish used for ages on same…
It's rubbish used for ages on same colour clothes.done nothing
Washing machine essentially ruined by this.
Washing machine essentially ruined after using black dye. Followed all instructions. Did extra cleaning cycles after use to be sure. Ran another cleaning cycle with bleach after an incident. Have had several lighter clothing items marked from residual specks of dye. Even today another shirt marked about a month after initially using dye. I have run three more cleaning cycles today alone & still specks of dye coming out.
Have used Dr Beckmann / Calgon / Soda Crystals as cleaning agents.
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