E Care Reviews 66

Dear Ecare Support Team,

I am writing to formally lodge a complaint regarding an unsatisfactory experience I had when contacting your customer service on November 18, 2025, at approximately 6:12 PM.

During my call, I was subjected to unprofessional behavior by one of your staff members, and the call was abruptly terminated without any assistance. This behavior is unacceptable, particularly from an insurance provider that customers rely on for support and guidance.

I request that this call be reviewed promptly and that appropriate action be taken. Your staff clearly requires additional training on effective customer communication.

This experience has left me deeply dissatisfied with your service, and I am reconsidering my decision to continue my policy with your company. I will also refrain from recommending your services to my employer or any other individual based on this experience.

I anticipate a prompt response and clarification regarding the steps you will take to address this matter.

Sincerely,

Absolutely terrible experience with Braun/Oral-B service and e-care Reverse Logistics. I sent in my toothbrush expecting a fair warranty assessment, only to be told it wasn’t covered because they assumed it had been dropped — which is simply false. The damage happened during normal use while attaching the brush head.

To make things worse, the repair quote was nearly €300 — more than the cost of buying a completely new toothbrush (around €200). This feels like a scam disguised as customer service. Instead of supporting loyal customers, they hide behind technicalities and push people toward overpaying or buying again.

The options given were insulting: pay the absurd repair fee, get the product back unrepaired, or let them throw it away. No goodwill, no accountability, no reasonable solution.

I will never buy Braun/Oral-B again or use this service, and I strongly advise others to think twice before trusting their warranty or repair process.

Very poor experience with Braun shaver and E-Care. My Braun shaver failed within a year, I sent it to E-Care nearly 3 weeks ago via the correct label and BPost, and have received no communication except, initially, that they had not received it. Now I hear nothing further. There is no email address, no phone number on their website. The only contact information seems to be their address. So I have to send a letter ? Diabolical service from Braun and E-Care.

Cust no: 10389791
WRONG PRODUCT RETURNED AFTER REPAIR!
E-care is the definition of incompetence. On 20th May, I gave my vacuum cleaner for repair at the service desk of philips myshop. They told me that it will be repaired and returned in 10 days time on warranty to my home address. Sure enough I get a package with a vacuum cleaner at home roughly 2 weeks later and its a completely different model which doesn’t fit any of my current accessories. E car messed up and sent the wrong package. I returned the product to the service desk and they said that it was a mix up with another customer at the repair center. I’m promised that I’ll get a solution in a few days. More than a week later I’m still chasing a replacement vacuum. E care promised me a new vacuum but has not yet processed anything from their side. The DHL track and trace they gave shows that there is no shipment processed even after several days. Incompetent to the core.

I have never had such a bad experience with a repair service as the one I had with E-Care. I have sent my Rowenta ironing machine in late January. I have being informed that the cost would have been too high compared to the value of the machine so they suggested me to buy a new one from them. They offered an excellent price and I accepted. After a couple of weeks they informed me that the new machine was no longer available because "they were waiting for the supplier to deliver the new machine". They suggested another item, but it I didn't like it i thought I wasn't worthy of the change. This happened in mid-late February. Pretty soon, the Rowenta customer service washed their hands about the issue stating that we should take care of this directly with E-Care. Now E-Care is refusing to refund the money I have already paid because the refund-time-frame elapsed. The lack of communication on their side allowed me to fall outside of this window so now I am stuck, I can't have my machine back until the "supplier" will provide them with the item, and I can't buy another one because I would have wasted so much money. I give one star but I would give them zero, if only it would be possible.

My Krups Nespresso coffee machine broke and in contact with Krups they guided me to send my machine to E-care (my machine is 2,5 years and warranty is only for 2 years)

In contact with E-care, I explained the problem and gave information about the machine; then I received a service number and access to the service portal, paid 25EU so DHL would pick up the package in my house and deliver directly to E-care repair center and return.

16 days has passed since DHL picked up my package and it is missing. In contact with DHL they say that they can't do anything - I have to contact E-care for information about what happened. And E-care don't answer my e-mails. I don't know what happened with my coffee machine, I don't know if it will be delivered or if it will be repaired. Or if they lost it somewhere!

As an E-care customer, I feel silly, waiting answers. It seems obvious that this is their role to check things up with their team and partners. So they should be trying, at least, to solve it with DHL, right?

Until this moment, my evaluation of the E-care is very bad, there ain't no logistics or commitment with their customers; they do not show interest in solving the problem - and they didn't even get the machine to fix! So I cannot even evaluate if the service itself is good or not because they lost my machine.