Electronic Arts Reviews 6,415

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the product quality, citing issues with gameplay, glitches, and unfinished aspects in various games. People frequently encountered problems with the app, including login difficulties, constant crashes, and the inability to access purchased content or play offline. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, often providing scripted answers without resolving issues. Reviewers also reported issues with account security, including unauthorized access and incorrect account restrictions, leading to loss of progress and inability to access games. Some customers felt that the company's focus on monetization, such as monthly subscriptions and forced in-game purchases, overshadowed the gaming experience and customer satisfaction.

What people talk about most

Product

Users describe significant dissatisfaction with the product, citing issues such as losing access to purchased... See more

Customer service

Reviewers express significant dissatisfaction with customer service, often describing it as unhelpful,... See more

User experience

Clients share negative opinions on user experience, with many reporting issues like lost account access and... See more

Application

Consumers find the app to be a source of frustration and dissatisfaction, with many reporting significant... See more

Service

Customers had negative experiences with service, with many reviewers describing it as useless, pathetic, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Fc26 Its the worst game in my entire gaming history, i remember Fifa15 awsome game, but after fifa 21 the game has been shit. The gameplay on Fc26 is so bad, you cant change players or get the ball w... See more

Rated 1 out of 5 stars

Absolutely shocking lack of customer service, I have emailed multiple times about my account being hacked and they don’t even have the common decency to respond. Having spent hundreds of pounds over t... See more

Rated 1 out of 5 stars

What can I say, you have wall hacking auto aiming cheaters. People using arctic cheats (and others) and Cronus devices from both PC and console camps, you cannot turn off cross play on PC. This is... See more

Rated 1 out of 5 stars

Rampant cheating on FC26 on PC and no action taken. More than 90% of the game is against cheats that include game slowdown, bot switching, input drift, control loss of all players except one, cheat ta... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Hobby Store
  4. Video Game Store

Information provided by various external sources

Electronic Arts (EA) the world's leading independent developer and publisher of video games for PC, Wii, Xbox, PlayStation, Mobile, Online, PSP, and Nintendo DS.


Contact info

1.1

Bad

TrustScore 1 out of 5

6K reviews

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Rated 1 out of 5 stars

What the hell have you done to fifa

What the hell have you done to fifa? It's unplayable. The opposition intercepts every single pass. Opponents keepers save everything and your keeper can't save a thing. I hate EA so much. They can say it isn't scripted, we all know it is!!! I hate you!

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

The worst customer service. Ever.

Communication with your “Support” is like a non human conversation.

I’m not directly answered on the context in my messages. I only recieve suspiciously standard writings that doesn’t supply any subtext. It’s just meaningless.

Also what is up with your positive “I want to help”
but when having a issue it’s always
“I can’t” “we will investigate” or “we need time” and “please understand” and the worst “follow our forum”

It’s like the conversation becomes the issue, where your “advisors” are not offering real support or help.

You clearly take no responsibility.

And on top of that you demand that I should follow the issue on your forums, and that I only will receive updates on the issue on your forums.

That’s just the bottom of the whole experience. Is it designed to disolve the issue, or just buy u time, and give me the responsibility to do something about it; like following along on you forum.

Distasteful of you I think.
And it’s like this every time there’s an issue.

Never any actual fixing or compensation.

It’s like you don’t acknowledge that I actually payed for the game (your product).

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

I got banned but only play offline games.

I got banned off my steam games because EA cannot properly protect its users data. I barely play the EA games I have and random I get banned for a violation, when I only play single player offline games to begin with! What a joke. I cannot wait for the collapse of this corporation.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased Battlefield 6 and was double…

Purchased Battlefield 6 and was double charged, requested a refund and 3 weeks later received a refund for the double charge which is what i requested, followed by being blocked and banned from playing the game i purchased and a warning on my account saying i commited fraud. have contacted ea support 3 times and been denied and still cant play. i spend $109 for a game i cant play. this should be illegal

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

EA Trash

As you guys can see how trash this company is. They’re losing money and gamers daily. Apex legends is as it’s all time low and other games as well. The workers here are beyond useless and not college educated. My account was hacked and then they banned me. I’m currently working with my bank on getting all my money back invested into the game. So far it’s looking great. Avoid ANYTHING EA TRASH RELATED.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

I have been using Pogo for years now

I have been using Pogo for years now. I have recently had so many problems in the last couple of years more so now. You pay for something that only works sometimes. It gulches so much. Lose out on free time, things to upgrade leaves, disconnects games in the middle of a game and undefined. You also CAN NOT get any support with live agents. B.S site just a money grab now. Which suck as it use to be a good site.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

How on earth do i talk to someone who…

How on earth do i talk to someone who can help me!?
I tried your chat 7 times now and they are not able to help me. i have used so many moneys for my Sims 4 games and then my e-mail was compromised and deleted, but before the hacker deleted my e-mail, it changed the e-mail for my account and now EA support can't help me? Even when i have en purchase for the games on my bank account! Its theft of my money and i want to talk to somebody who can help me !

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Rampant cheating on FC26 on PC and no…

Rampant cheating on FC26 on PC and no action taken. More than 90% of the game is against cheats that include game slowdown, bot switching, input drift, control loss of all players except one, cheat table select from external source (most common), Gamer tag rename or ID hiding, after over 1000 hrs of gaming its determined that EA was made for cheaters.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

EA is the worst company I have ever had…

EA is the worst company I have ever had to deal with. I have probably sent close to 50 emails regarding an error I cannot fix on bf6. I paid $150 dollars for a game I cannot play. Without fail everytime I play the game I drop out from the EA server and I have tried absolutely everything according to their troubleshooting instructions. Whenever I contact them, they send me the same generic message every-time and no matter how much I say I’ve already done that, they keep telling me to do what I have already done. It’s infuriating to say the least. This also happened to me with 2042 but never battlefield 1 and never any other game and my download speeds are 300mb. If I could give EA a 0 star review I would. Absolutely pathetic for such a massive company not to care about their loyal customers.

December 31, 2025
Unprompted review

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