Earache Records Reviews 

Have bought from Earache several times in the past and it's been a fairly good experience, but this time it's been awful, ordered taken on the 15th Dec, was kinda expecting it within a week considering it's Christmas, 23rd Dec, still nothing, despite contacting them twice via e-mail.
Hope they can sort out their problems as it's no way to run a business.

This looks like a scam, DO NOT PURCHASE. You do not have any point of contact apart from an e-mail that nobody answers, i registered a complaint with my bank.

I placed an order on 6th December and I still haven't heard when it is going to be dispatched. Tried contacting the company but no reply. I work in retail and this time of the year being busy isn't a reason to give bad customer service. This is the time to make new customers.

Ordered the new scarlet rebels signed coloured vinyl and three weeks later received an unsigned standard copy of their 2022 album. They did at least get the artist right. Emailed back as no contact details on order but no reply as yet. Just to add, the version of the album I ordered is now out of stock, so I assume I won't be getting that.

2 weeks now waiting for delivery within the uk
Absolute Joke of a service
Won’t be getting another penny off me again.

I ordered an Alice in Chains hoodie. I got it within two weeks and very happy with the quality. Would order again

Very poor Customer service, slow dispatch times.
CD had release date of the 8th Nov, Finally dispatched on the 19th after 2 emails and PayPal complaint.
I wont be buying from them again.

Excellent experience with Earache. They were fast and super responsive.

Easy and quick. Bought 2 T-shirts, one had an obvious defect, big thanks to Ben who was a great help, shipping me a new replacement tshirt. Would definitely recommend.

I can't recommend this shop. Service at the bottom rail. Goods still not received after 4 weeks. After about 10-12 email inquiries about when I will receive the order, no one gets in touch. No one seems to be interested in me. It's a metal shop that no one needs because everything concerns customer service Zero is even one star is too much for such

Fast delivery of my order and excellent customer service. I would definitely recommend their webstore.

Great records. Love this place. Legendary stuff.

I paid for Royal Mail International Tracked shipping but did not receive a tracking link. Took about a week and a half for the stuff to arrive in the EU, but that might have to do with customs between the UK and EU because UK orders tend to be slow across the board.

However, the merchandise itself was in perfect condition and their prices are very fair in my opinion! Would recommend the store and will order again, just know that it might take longer than some other stores and tracking might not be available.

I ordered some special vinyls on earache.com, which were sold out pretty fast after. Unfortunately the Austrian Post showed massive incompetence in delivering my parcel, so these vinyls were lost. But the Earache Customer Support could help me out, since a very few vinyls were kept for matters like these and so I was VERY lucky enough to get a replacement sent. I have to add, that the customer service did not only solve the matter to the best outcome, but responded quickly and professional and friendly and understanding as well. Overall, a perfect experience I'm rarely used these days.

Bought a couple of Woods of Ypres CDs directly from Earache Records. They agreed to combine shipping costs. Great prices, fast shipping, and outstanding communications! A flawless transaction from a fantastic seller. Highly recommended!!

Ben was extremely responsive and helpful with my order. I'd definitively shop with them again.

Great costumer service. Ben made the shipment go alot faster than it should be. 10/10 would buy again!

Amazing customer service after receiving damaged items. Ben couldn't have been more helpful. All the best for the future Earache Records 🌟

Came on to try rectify some of these low reviews. I ordered a signed vinyl and cassette tape. Dispatched quickly - unfortunately I receive the vinyl damaged. I emailed their customer support and was replied to very quickly to let me know someone would be in touch with a confirmation of action. This followed the day later. (No problem at all my end) I was given options at this point and agreed for a replacement cover to be posted out once they receive more in stock. This was a day or two later. Email received to confirm dispatch, followed by an email from the person I’d been emailing, to let me know it had been dispatched and if I could, to let them know when I received it. Received it the day after. Great service and customer support.
Thanks again Ben, Kara.

Really professional company! I ordered a signed CD off these guys a little while ago. I was curious as to where my order was, so I dropped them an email. They replied really quickly and explained there was a back order of the album. They apologised profusely which i don't mind as I work in retail and understand stocking issues. They even managed to change my address on the order which was really helpful! Will definitely be ordering from these again!