Earcandy Reviews 

Saw Earcandy at a wedding and they were amazing! They couldn’t have been better entertainment for the wedding would 100% recommend for live entertainment

Saw them at a wedding, absolutely amazing. Was honestly a great experience. 1000% recommend!!

Entertaining and uplifting live band. Worth every penny.

Great vibes and talented people setting the mood. Love music

Couldn’t ask for more! Incredible vibes to perfect a special day!

Wedding is in 2 weeks but all correspondence is being ignored which is alarming. The number of recent negative reviews on this site regarding the same issue and acts not arriving is a huge cause for concern. What I have noticed is that someone from the firm is monitoring and commenting on reviews so I'm hoping they'll read this and contact me ASAP.

Warning: do NOT use Earcandy. The positive reviews are for the bands/acts not the service that Earcandy provide. They are a middle man and it is a waste of money. They were the only supplier to let us down on our wedding day. Our DJ was late to our wedding reception and this caused myself and my husband so much stress on the most important day of our lives and the reason he was late was because Earcandy had assigned him to another event then changed it! The communication was so poor leading up to our wedding, everything after our booking and payment was poor, we had an invoice for the wrong DJ (who didn't provide Silent Disco which we paid extra for) we couldn't get through to Earcandy on the phone multiple times or via multiple emails. They ignored us for weeks at a time in the lead up to our wedding. We were passed from person to person and nobody seemed to understand what was going on until I spoke to the manager and he 'sorted' the mistake 10 days before our wedding. Then on the day we were left terrified that nobody was turning up as the DJ went to the wrong venue a 2hr car ride away from ours. No apologies issued from Earcandy and we would never recommend them to anyone. Book a DJ directly and get peace of mind please.

Edit: 03.11.22 Reply to Earcandy -
Upon booking you gave us the name of our DJ, we confirmed this was our DJ on the pre-wedding phone call, then we received an invoice from a different DJ which we had never heard of because you had signed our DJ up to another event and changed us without our consent! Our new DJ didn't provide Silent Disco which we paid an upgrade fee for. This is why we sent so many emails and called to complain. Of course we requested the original DJ back! Don't make it sound like we wanted a change. We never asked for all this mess, we wanted the original DJ we paid for. What a poor response and excuse passing the blame onto customer.

Terrible experience, avoid this company!
Incorrect invoices, terrible customer service, communication & an inability to organise anything! The band themselves on the day were still doing a sound check at 8pm despite them arriving 6 hrs earlier for sound check. They only played half the amount of sets we paid for & now earcandy won’t offer me a partial refund.

Hi, We have an event booked through EarCandy on 8th October, and haven’t had any contact with them in the last week. We are unable to reach anyone and we are awaiting our PLI form from the band Motown Gold and confirmation that all is confirmed. Could someone please get in touch with us?
Thanks
Charlotte

Reply to EarCandy message 7th October 2022

Your reply is not adequate enough for the urgency of our enquiry.
As stated previously, our event is tomorrow, and the PLI certificate has still not been sent to us or our venue for the band.
There are still outstanding questions that have not been answered by any staff member that we have previously spoken to, including your enquiry email.
At this stage, I would expect more from your response then a basic copy and paste from your out of office that we have already been receiving since last Thursday.
We appreciate the company is going through some changes, but equally we have paid for a service and the lack of communication is unacceptable at best.
When you said someone will be in touch soon, we have 24 hours before the band is due to arrive to set up at our venue.

I also find it extremely interesting that you are able to respond on trustpilot but unable to pick up the phone or email to reassure your existing customer.
I expect it to hear from you ‘soon’
Regards

NOTE: In the lead-up to our wedding when we were unable to contact Earcandy and had no entertainment booked by them, there were many other negative reviewers on here with the same experience. Miraculously, a wave of 5* reviews were added to Trust Pilot in order to improve their overall rating. These are undoubtedly fake, they all appeared on the same day and they are all vague/have no details. This is fraud.

UPDATE: Still no response at all from Earcandy 3 months AFTER our wedding! We were forced to book with a different company less than 10 days before our wedding day because we had not had any response or information from Earcandy. Less than a week before our wedding, a DJ contacted me and said he had just been notified by Earcandy that he was supposed to do our wedding - LESS THAN 2 WEEKS NOTICE. The DJ was in no way at fault, Earcandy are just purely incapable of organising anything. We booked 9 months before our wedding and they gave the DJ less than 2 weeks notice that he would need to travel to Cornwall (which he wasn't available for anyway!). He too was appalled by their apparent "organisation" and was leaving the company due to multiple ongoing issues. What exactly is the astronomical admin fee actually for? Around £700 for Earcandy to email a DJ just before the event, it is outrageous. The DJ even shared the email with me which I will be using as evidence, it's absolutely appalling. I expect a full refund from Earcandy but really doubt I will ever get one. Will be looking at small claims and trading standards to see exactly what options we have available, because we in no way received any of the service paid for. If you are ready this, PLEASE DO NOT USE THIS COMPANY. The last thing we needed 2 weeks before our wedding was the panic (and cost) of finding last minute entertainment!

Our wedding is in 2 weeks and we are unable to get in contact with anyone. Pre-wedding call was cancelled without explanation, act has not been confirmed, no response to multiple emails and I've left at least 3 messages with a promise that somebody would "call me back" - still no communication at all. Getting seriously concerned now as we do not want a wedding without any music! We booked over 9 months ago, 2 weeks to go and nothing confirmed. What do we do to get the service we have paid for?! Reference is 131366931 should anybody want to respond!

Earcandy were dreadful! The communication from the company was terrible. We tried to get hold of them about a month out from our wedding and then continued to receive zero communication from them other than one email telling us that they would find us a DJ and Sax player. They provided nothing until they had the audacity to find us someone on the morning of our wedding!! By this stage we had already booked a last minute DJ.
We then had to fight to get our deposit back and still they did not acknowledge to have done anything wrong. I would not recommend and also suggest their 100’s of reviews on other review sites from 2020 which were all from anonymous posters day after day for months on end, I suspect they are fake

Do not use this company! We booked the evening music for my daughter's wedding 6.9.22. The band appeared but because there was no other equipment they couldn't play. Evening ruined: a wedding with no music! Really difficult to get in touch with anyone. The main person of the business, agreed a refund but nothing & he is now not responding. We have not been refunded any money & no apology for ruining a wedding. Do not use the company: I would give no stars and a disgusting level of service.

Both Jake the DJ and the band played at my 30th birthday and we’re phenomenal. Would definitely reach out to them for future events

Motown Gold were the perfect band for our wedding! They were a highlight of the night, and all our guests commented on how great they were! We would recommend them to anyone wanting to dance all night - amazing songs, lovely people, and we LOVED the addition of the sax!

Thank you for making our wedding party so fun!

Couldn’t have thought this band from start to finish 😃 music was fantastic and just what we asked for 🥰 recommend highly xxx

Asked for a quote it was so expensive we didn't reply today we've had a email from a idiot asking have we been abducted by Aliens why haven't we replied shocking service from unprofessional rude arrogant person thank god we didn't use your company learn some manners. Glad to take our money elsewhere would leave 0 stars if we could. Very unprofessional after leaving this review they asked us to take of names says it all about a pathetic business go elsewhere they are non professional money grabers

Me and my other half had our wedding on the 20th of August, as a bit of drinker and party go’er myself I felt very apprehensive about making sure the DJ was good!
My word did he deliver, he played everything that we had previously requested, in addition to that, his ability to read the room was second to none, I have had NOTHING but compliments, he was amazing, not only in the music, but in himself such a cool guy really laid back and happy to go with the flow!
Even the bar staff at the wedding told me they had done a full season of weddings and they had not had an atmosphere like that!
I couldn’t recommend enough, so thanks Gary for making our wedding brilliant!
VERY kind regards Jacob & Shauni

The most stressful and worst part of our wedding.
We were so disappointed with EarCandy - the service we received and are still receiving is appalling, I am shocked these guys are still in business.
If you want to spend the days before your event calling & emailing EarCandy waiting for some kind of reply (just to get confirmation of the act you booked over a year ago) then book away. I would strongly advise against it.
It really was the most stressful part of our wedding and although we eventually got what we asked for, it was nothing like the advertised artists; super expensive for what it eventually was!
I should say the last minute DJ they sent was amazing and we couldn’t fault him, however the Saxophonist (although I’m sure was very good) had no idea what was going on, was clearly new to the DJ/Saxophonist gig and didn’t perform for the time we paid for.
We are still trying to contact a member of the management team to discuss this matter (after emailing AGAIN and leaving ANOTHER phone message) but as they now have their money, we seem to be invisible to them.
Very upsetting, please use another company.

This is the first time in my life that I've had an experience so bad I felt the need to actually make a trustpilot account and write a review.

Don't bother with Earcandy, just book talent directly.
The band (king of the swingers) itself was okay but not the artists that we were expecting/advertised.

Things to look out for and my experience:

- The artists in the promo video are not who they send. They don't bother telling you this in the initial sales call and when asked they direct you to a FAQ.

- The communication is dreadful, email communication is incredibly poor and you have to call them just to get a response. We tried to get an extra player a year in advance and we couldn't get a hold of anyone until a month before. There's probably around 10 emails of us chasing them throughout the year before we resorted to calling them more than 5 times weeks before the wedding to confirm details.

- They ruined our first dance by not passing the bespoke song request well in advance despite us paying additional money for this. I had chased them more than 5 times several weeks before the event to ensure they have passed the information onto the band and they "assured" me that they had. It turns out they informed the band on the day of the wedding giving them no time to learn it.

Instead of taking responsibility they passed the blame onto the band manager by claiming he didn't pass the information on soon enough and essentially refuse to refund the amount we paid for the bespoke song. The funny thing is, one of the artists was a friend from school and he confirmed that no one was told anything from Earcandy until the morning. I never told Earcandy about this and wanted to see their response so it was interesting to see how they lied to us. I decided it's not worth the stress dealing with this company anymore since it'll be a "he say, she say" situation and their complaint resolution process takes so long that they essentially want you to forget about it.

They'll mention how they're under staffed and its the reason for the poor communication. So any potential customers please bear this in mind before booking to go with them. It is unacceptable to leave emails from a year ago unanswered. For Earcandy, being understaffed is not an excuse for providing poor customer service. The resolution is to hire more people.

They offered us £50 compensation as a "goodwill" gesture for their mistake and it's been a couple of months since the initial complaint and we still haven't received it. In fact communication continues to dreadful and we've not heard anything since. Just read the other bad reviews and you will see that this is a common theme.

If Earcandy responds, I just want to pre-warn any potential customers reading their response it will definitely be very fluffy and take everything with a pinch of salt.

Attended the Sporting Relay Finale and the bands Motown Gold and Skinny King played at the event

They were great and I enjoyed being part of the procession with Skinny King who played brilliantly into the event and Motown Gold got people dancing.

thanks for a great show