Earcandy Reviews 

346
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... See more

Rated 1 out of 5 stars

EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... See more

Rated 1 out of 5 stars

We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... See more

Rated 2 out of 5 stars

Our DJ was great and we were really pleased with the music choices, he worked really well to our brief. However the communication from Earcandy was really bad, simply awful. They took our first pay... See more

Company details

  1. Event Ticket Seller

About Earcandy

Written by the company

Despite the team's best efforts, due to challenges post-covid, Earcandy is no longer operating.

A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.

The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.

All Act Owners have been asked to contact their customers directly.

Upcoming events

Acts that you have booked should remain booked unless you have chosen to cancel them.

What if my Act Owner has not contacted me?

Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.

No other email or phone number is in operation.

Refunds

We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.

They are obliged to attend the event they have booked for you.

New Bookings

Earcandy Entertainment is not taking on any new bookings.

The main point of contact for bookings

You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.

Staff, customers & Performers

We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.


Contact info

1.9

Poor

TrustScore 2 out of 5

346 reviews

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No recent history of asking for reviews

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1.9

All reviews

(346)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Damon DJ and Scott Sax played our…

Damon DJ and Scott Sax played our wedding and they were absolutely amazing!! Couldn’t fault anything. Everyone enjoyed the evening and said how good our wedding entertainment was. 100% recommend :)

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

5 stars for Motown Gold!

We can't thank Motown Gold enough for the incredible contribution they made to our wedding reception back in September.
They were absolutely fabulous, sounded incredible, looked and performed so professionally and we sang and danced the night away!
We would highly recommend them and wish we could do it all again!

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Earcandy Wedding DJ Kev

Our Earcandy Wedding DJ Kev was great!
He got the dancefloor going, took requests and was able to help fill out our playlist with songs that were suitable for the dancefloor. 5 stars!

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely DJ Dennias.

Lovely DJ Dennias.
Came and prepared well in advance. Really nice man and kept the party going.
Good equipment and packed away speedily and well.
Coped with many drunken request too!

November 1, 2021
Unprompted review
Rated 3 out of 5 stars

We found earcandy online and originally…

We found earcandy online and originally had a positive experience although as time went on we found communication was poor due to multiple people contacting us causing confusion over payments as there was a change to our booking as we wanted to add the sax alongside the DJ, this despute was sorted with some effort and many emails later. Also the online portal was not great as deleted songs various times we has spent hours picking. Despite this Kev our DJ was very enthusiastic which was a breath of fresh air, he played all the requests we asked as much as he could due to the delays from our wedding, we had a sax alongside which really made the atmosphere. We had multiple guests complimenting his personality. We had an amazing night. Thank you so much from the new Mr and Mrs Brown!

October 31, 2021
Unprompted review
Earcandy logo

Reply from Earcandy

Hi Georgine, thanks for your feedback - we're delighted to hear that you enjoyed the performance of the DJ & Sax and that you had an amazing night!

We'd like to understand more about your experience with the online portal. Since your name doesn't match with anyone in our system (we may have booked it with your partner), we'd really appreciate if you could reach out to us at enquiries@earcandylive.co.uk so that we can understand why the online portal may have deleted your song choices.

Rated 5 out of 5 stars

Motown Gold

Just wanted to say a huge Thank you! Motown Gold were amazing and our guests were so impressed! They were brilliant! Earcandy were very helpful and patient in the build up to the wedding.

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

5 stars to DJ MATT who was amazing!!

5 stars to DJ MATT who was amazing!!! He had the whole Wedding on the dancefloor!!! Even people that said they don't usually dance at Weddings were up on the dancefloor! We didn't want the night to end! Highly reccommend him!!!

As for the sax player and bongo drummer (As went for the DJ sax and beats package) they were a little quiet and I didn't feel as though they were noticeable enough for the premium we paid for them.

Also we did loose half an hour of our music and did our first dance late due to the team arriving late.

October 8, 2021
Unprompted review
Rated 4 out of 5 stars

Jake DJ’d at my 50th birthday

Jake DJ’d at my 50th birthday. The music was excellent as was the atmosphere. Everyone thoroughly enjoyed the night including the bar staff who stood in front of the bar to join the fun for a couple of songs.
The sax player did not come which was a real shame but they were ill.

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Black and Gold

The whole ear candy experience from start to finish was great, even in a pandemic with a wedding postponement and so much uncertainty.
Lisa and the guys from Black and Gold were outstanding. They created a brilliant party atmosphere at our wedding, with everybody on the dance floor! Lisa has an outstanding voice, and our guests really connected with the music choices and vibe. Thank you!

October 3, 2021
Unprompted review
Rated 5 out of 5 stars

Motown gold and DJ Kev!

We booked Motown Gold and DJ Kev Williams for our wedding in September.

Motown Gold were absolutely brilliant and our guests have been raving about them ever since the day! They played a great set and we were so grateful for how everything ran so smoothly on the day.

We also booked A DJ with earcandy, and thank god we got DJ Kev! Kev rang us the week of the wedding to understand the details of the day, what kind of music we were into, which songs we wanted him to play and the nature of the guest list for the purposes of planning his set. Kev played a brilliant set and everyone was dancing right until the end.

We were so grateful for how brilliant they both were and couldn’t recommend them enough.

Thanks so much!

October 2, 2021
Unprompted review
Rated 5 out of 5 stars

Booking a DJ for our wedding with…

Booking a DJ for our wedding with EarCandy was really easy. They arranged the DJ and payments with us in the lead up to the wedding and made sure he had all of the information he needed before getting in touch with us.

We wanted to have a great party at our wedding and Sevi and Claire definitely delivered!

Sevi was fantastic to communicate with from start to finish, always responded to messages really quickly and answered any questions we had. They arrived with plenty of time which meant we didn't have to stress about them potentially getting stuck in traffic! Unfortunately our timings ran over slightly which meant less time to get everything turned around for the evening but Sevi and Claire managed to get the equipment set up so quickly and it all looked great.

We'd discussed our music taste with Sevi beforehand and the music flowed brilliantly. We'd kept the saxophonist a surprise for our guests which they absolutely loved! Claire really got involved and played on the dancefloor with all the guests which was excellent! A few of the guests had requested some alternative genres and Sevi checked with us that we were happy to deviate from the music we had requested, which we were! The guests were so happy that they could request their own music to dance to and it kept everyone dancing for a little bit longer! The dancefloor wasn't empty for a moment (apart from when the evening food came out!) and everyone was gutted when the evening came to an end - we just wanted to dance all night long!

Sevi and Claire made our wedding reception such a good party and we would highly recommend them to anyone else getting married!

Would also highly recommend using EarCandy as it made booking entertainment so easy and stress-free.

September 28, 2021
Unprompted review
Rated 4 out of 5 stars

Black and Gold were amazing

Black and Gold were amazing - they kept the dance floor full all night. Lisa has such an incredible voice! Communication with ear candy was good from the start. Only negative was the sound engineer arrived late and had not had time to set up with the band prior to our first dance so there was an unexpected gap between the first dance and the bands first set.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Motown Gold were just incredible

Motown Gold were just incredible. Their professionalism, the quality of their sound and their performances on the night were all outstanding. They made our wedding day. People were on the dance floor from beginning to end. Every bride and groom need a band like this.

Mirelle and Peter

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

DJ Matt was very accommodating for our…

DJ Matt was very accommodating for our music tastes. We gave him the entire playlist as we know what we like and he did a great job reading the room playing them. Everyone had a great dance along (to our wicked music choices ;) ).

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

Motown Gold - a true gold standard!

I can't rate Motown Gold highly enough. The band were firstly, extremely responsive and accommodating of our requests. They pitched the set list perfectly, setting the scene early in the performance and then ramping up the energy to a final crescendo for the last set. A truly fabulous performance, and one which made a perfect end to my daughter's wedding day. I would definitely book them again, and would recommend to anyone looking for a band to give a superbly professional performance.

September 21, 2021
Unprompted review
Rated 1 out of 5 stars

Disgusting treatment of customers, awful and unprofessional customer service

If I could give zero I would. Our wedding is next week, the call to finalise things last month with a member of staff was the most unprofessional call I’ve ever had. She admitted she was going through a car wash, and then has had the audacity to ask us to clarify our details multiple times. If she was professional and focused on her job this would have been completely unnecessary. The DJ rang us and tried to extort more money out of us, because he clearly had not been told what we wanted. We uploaded a playlist to the portal of music we like (think fleetwood Mac and artic monkeys) and then he told us he would play happy hardcore. They said they would source an alternative DJ for us and now they are saying they are trying to swap with someone else so clearly don’t have another DJ. We started this booking last year, I am in floods of tears worried we will have no DJ or we will have someone who will spoil the day. I’ve rung and got hung up on today and I’ve rung again and left a message. I am honestly fuming and would advise everyone avoid this company like the plague. I’ve seen other s have awful experiences and apparently this is the only way to get a response. A company that cares more about their PR than their customers. One person who has been helpful is but he is clearly at a loss and knows he has nothing to offer us as a solution to this issue. I’ve now seen other reviewers where the DJ didn’t even turn up.

September 16, 2021
Unprompted review
Earcandy logo

Reply from Earcandy

Dear Sarah and David, we're sorry to hear your feedback.

Whilst our staff didn't deliberately cut the call short on any phone calls, we apologise if this was the perception.

David, after speaking with you over the phone, we acknowledge that you didn't have a good experience in the lead up to your day, and we're sorry for any stress caused. You have provided some specific and valuable feedback and suggestions about the processes that we will be taking on board to learn from.

We appreciate your time in providing this feedback to us.

We managed to source a DJ for you and we understand you were happy with their performance, although we understand that you felt the situation should have been dealt with more smoothly.

Rated 5 out of 5 stars

Fantastic DJ - Ask for Damon

Damon was our DJ and he was absolutely fantastic from start to finish!
We had a call before the wedding and confirmed all the essential info. Then at the wedding every one of our requests was played at some point and he took guest requests as well. The dancefloor was full the whole night and everyone said how good the DJ was.
He was even flexible when we had to delay the start time a little due to a dress issue before our first dance.
Would recommend to anyone looking for a DJ at their event or wedding.

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

DJ Damon - AKA The GOAT Wedding DJ

The whole earcandy experience was nothing short of amazing. When planning our wedding, people said the 2 most important things to get right are the food and the music. My job, was sorting the music. After a Google search I came across ear candy and the communication, initial calls and package options we're just what I was looking for.

I did get a little nervous in the build up having not met the Dj or heard any music, but I had a great call with DJ Damon about a week before the day and we talked about the sort of set I was looking for. We talked playlists, timings and shared ideas.

Fast forward to the night... Damon is the best wedding DJ I've ever come across. Period. I lived and worked in a pub for nearly 20 years and I've seen more DJs I could ever count. If you want a DJ that "gets it", reads the room, gives you ideas and does everything to get the people dancing a night.. Damon is your man.

I've had nothing but compliments since about the music. The father in law summed it up..."The DJ had people dancing and the place rocking from after the first dance to the very end!"

Thanks Damon and Team.

September 10, 2021
Unprompted review

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