Easirent - Birmingham City Reviews 3

TrustScore 3 out of 5

2.8

2nd floor office, 5 Lower Temple St, B2 4JD Birmingham , West Midlands, GB


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Company details

  1. Car Rental Agency

Written by the company


Contact info

  • 2nd floor office, 5 Lower Temple St, B2 4JD, Birmingham , West Midlands, United Kingdom

  • 0121 516 6505

2.8

Average

TrustScore 3 out of 5

3 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Rented a car and they requested a…

Update 14th October: my 1500 GBP deposit is still locked on my account 3 weeks after delivering the car in perfect condition. Millions of attempts to contact them by phone and submission of a ticket to customer service and no answer whatsoever.

Rented a car and they requested a 1500GBP deposit which is fine. Except instead of reversing the charge they cancelled it which, due to the procedure, has now led to the charge being blocked on my card for an entire month! This rendered my CC useless and i now have to be out of pocket for the next month or so. SUPER UNHAPPY

September 25, 2022
Unprompted review
Rated 1 out of 5 stars

When booked online there was no…

When booked online there was no indication we will have to pay up to £2500 deposit until went to pick up the van and not everyone will have a credit card of £2500 for them to hold onto until the end of hire. So instead we had to pay a £60 non refundable payment. On the other hand they didnt mention anything about if we go over our daily mileage then we have to pay extra.

Will never rent from these guys again.

July 23, 2019
Unprompted review
Easirent  - Birmingham City logo

Reply from Easirent - Birmingham City

Hi JT,

We state during the booking process and in the confirmation voucher that a deposit equal to your excess is taken on each rental. We offer this amongst a range of insurance options including the ability to hire using just a debit card and no deposit required.

For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews

Kind regards,
Reviews Team

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