Easirent - Liverpool Reviews 173

I had an issue with my credit card and had to delay the booking. This wasn’t an issue with the company. I dropped the car back to the wrong car park and Easirent collected it the next day. Very helpful.

You are supposed to call them and they will pick you up on a shuttle to collect the car. Called on arrival, phone engaged for 20 minutes. Took a taxi to their office, arrived 5 minutes before they closed, however, office closed. We were left stranded. They did upgrade our car for the inconvenience, however, it did not make up for the cost of being stranded overnight in Liverpool airport and missing our engagement the next day.

On return of the car, a gangster of a man was very aggressive and rude, not even asked whether we were happy with the car and then tried to charge us £5 to take us to the airport. It is just luck that I am from Liverpool originally, as I managed to find somewhere to sleep that night, imagine been left high and stranded at midnight in a place you don't know,I would hate to think what foreign visitors would think of this service, Liverpool services are much better than this sham. And shame on expedia for promoting such terrible companies

The blonde lady on the desk in Liverpool was great she was very welcoming and knowledgeable she is an asset to your company

Got the car walked around everything fine,then on Monday got to work I had the wheels turned and noticed the front two tyres were bald!! On the inside! I phoned company and they asked me to get them changed.So I had to do this on work time!Three days driving on bald tyres I asked for the insurance money for three days as the insurance would have been void if I was in an accident. 6 points if I’ve been pulled over…the manager DAN was asked me for photos which I’ve tried to send on the complaint page but doesn’t let you send so his email reply was no photos case closed!!!!!! Now I’m going to trading standards. Don’t use this company

I previously thought this company was ok, now I understand all the negative reviews. Charged me £55 to basically forward a traffic charge to me, of course it’s hidden in the small print! £55 seems incredibly severe, double the actual fine. I had a similar issue with Avis except they didn’t charge any fee. Shame as I was a repeat customer of easirent, now I’ll go elsewhere.
It’s a shame that companies like this have the view that they have to take advantage unfairly of customers to succeed.

Headlights weren't aligned so couldn't see the country roads where I was driving through properly.
Van needed a clean and warning signals appearing on instrument panel constantly.

Easirent Liverpool airport is not in the airport.
Took an hour to get in contact with them once landed.
Tried to contact them an hour before returning the car but none of the phone options ever answered, left us dropping car off at the site in an industrial estate then having to walk almost 2 miles with bags to the airport.
Will never hire from or recommend this company

Vehicle wasn't ready when I arrived so we wasted a bit of time switching to another couple. That was the only minor issue, the staff were pleasant, the check in and handover process went really smoothly.

good value for money

The staff in the office are so helpful and friendly, every time we visit the uk it's the only company I will use.

The staff at Liverpool airport were very efficient

Well I used one week was £319 and wanted to use next week had to pay £370 and o got a friend a van for same amount of time and they paid £300 the price difference is unacceptable to say the least and went to pick up a van today after reserving it! Sorry we don’t have it!!!!

I used Sixt for years but after letting me down the last couple of times I started looking for a reliable car rental option. 1. Drivalia picked up the phone within seconds
2. Easy to book with a well mannered human.
3. Price was a quarter of Sixt
4. Pickup and drop off was easy
5. New car
All of the above SIXT could not provide.
I will definitely be returning to Drivalia, well done guys.

I was checking online all car rentals was expensive and without help..
I send email to easirent they gave me good price and they help with everything.I did not left any deposit..i highly recommend thsi company as always they help me through all the way.

The van was great and the staff were great. They made you feel comfortable.

Fella behind desk very helpful showed me what to do online good experience by me haven’t hired a van in years

Very friendly and helpful staff - especially the two Pauls

Hired a car from the Speke office on arrival to the UK from Australia. Friendly and easy service from the guys on the desk. Unfortunately the car was hit outside the house last night by another car that skidded on the ice. I called the office first thing this morning and by 2 pm this afternoon the care had been taken away and another one brought to the house. Cannot thank these guys enough, especially Paul who I dealt with. The customer service I have received and the help has been second to none. I have got my dad in hospital so was desperate for a car and they did not disappoint sorting me out in less than 24 hours! Thank you Paul and the guys at Drivalia Speke office.

Easy to book very helpful.
Great choice of vans all good spec.
Very good hire price would highly recommend.