Had read mixed reviews, but the service I received was excellent. The Van I originally booked had engine problems so Jamshed offered me a larger van at no extra cost, my only concern was the size a... See more
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Great experience on Easirent - good prices and options for cars
Absolutely appalling, booked the vehicle to be picked up at 08:30. Received a call at 8:29 to be told they didn't have my vehicle and they did not know when they would receive it. They then said... See more
Company replied
Made a reservation got to the place to pick vehicle up and was told no vehicle available, I will get a refund in 28DAYS DISGUSTING
Company replied
Company details
Written by the company
Contact info
Dale House, Ennerdale Rd, SY1 3LD, Shrewsbury , United Kingdom
- 01743 297967
4.0
Great
6 reviews
Hasn’t replied to negative reviews
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Great experience on Easirent
Great experience on Easirent - good prices and options for cars
September 17, 2021
Unprompted review
Absolutely appalling
Absolutely appalling, booked the vehicle to be picked up at 08:30. Received a call at 8:29 to be told they didn't have my vehicle and they did not know when they would receive it. They then said they would call when they had more information on its arrival and when it arrived. These calls never arrived. I had to ring back to find out if a vehicle had been dispatched, which it had. They said they'd call when it arrived, after a few hours had past I decided I couldnt wait any longer so rang to find out when it would arrive only to be told it had arrived and they had forgotten to phone me.
Upon arriving the customer service was exceptionally poor, no apology was made and the whole process was painfully slow.
There were many hidden charges which I am sure are hidden in the small print, but my biggest problem was with the customer service.
I would not recommend to a friend and I will actively rate this company as poor online unless I hear from them.
August 12, 2019
Unprompted review
Reply from Easirent - Shrewsbury
Hi Nick,
We can see you booked with 16 hours notice for a van at one of our smaller branches who unfortunately did not have that size available. They called as soon as they opened and saw the booking to let you know they would track one down for you from the nearest depot and you were given a much larger van free of charge.
If you would like to speak to a manager about any of the issues with your experience at Easirent Shrewsbury, then you can open a case via the manage my booking portal under the 'Customer Service' tab.
For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews
Kind regards,
Reviews Team
Great Customer Service
Had read mixed reviews, but the service I received was excellent.
The Van I originally booked had engine problems so Jamshed offered me a larger van at no extra cost, my only concern was the size as I was using the van to drop off rubbish to the tip, and I knew there were restrictions on size.
Jamshed then phoned the Council and spoke with the Supervisor at the Tip to make sure I would be allowed in.
Can’t fault the service or price, would definitely use again.
July 24, 2019
Unprompted review
Made a reservation got to the place to…
Made a reservation got to the place to pick vehicle up and was told no vehicle available, I will get a refund in 28DAYS DISGUSTING
July 23, 2019
Unprompted review
Reply from Easirent - Shrewsbury
Hi James,
Unfortunately, you have been placed on the 'Do Not Rent' list due to not paying for fines racked up in our rental vehicles over the last year. You will not be permitted to hire from any Easirent location in the UK, Ireland or USA in future.
Thank you,
Reviews Team
Excellent
Excellent hassle free to take my things into storage. Great value
July 17, 2019
Unprompted review
Aptly named company
July 11, 2019
Unprompted review
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