The security deposit they made me cancel has not yet been returned to my account, the service is not good
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Horrible service! Called the customer service to get some approvals, they are so rude laughing over the phone and making fun of you. Also the calls are not recorded so everyone in the customer servi... See more
Mary was exceptional and helpful. It make a whole lot difference when you encounter staff who are patient, friendly and able to explain the process very well.
Company replied
Car was ideal hybrid with good petrol consumption, pickup and drop off was easy. Left my phone in the car but team returned it to me the next day. Good, honest, easy.
Company details
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APCOA Car Park, Cornwall Road, Bishop’s, SE1 9PU, London, United Kingdom
- 020 3657 6054
Hasn’t replied to negative reviews
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The security deposit they made me…
The security deposit they made me cancel has not yet been returned to my account, the service is not good
I’d say the best car rental in the Uk
Horrible service
Horrible service! Called the customer service to get some approvals, they are so rude laughing over the phone and making fun of you. Also the calls are not recorded so everyone in the customer service say different things.
Rent from better companies. Not from the ones require credit card for deposit (WHO USES A CREDIT CARD IN THE UK ANYMORE?)
Mary was exceptional and helpful
Mary was exceptional and helpful. It make a whole lot difference when you encounter staff who are patient, friendly and able to explain the process very well.

Reply from Easirent - Waterloo
Car was ideal hybrid with good petrol…
Car was ideal hybrid with good petrol consumption, pickup and drop off was easy. Left my phone in the car but team returned it to me the next day. Good, honest, easy.
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