Eastmidlandstrains Reviews 

Seriously cannot believe this company has such shocking customer service. They clearly don’t care. I could not believe the reviews, even worse than I thought. My ‘problem’ pales into insignificance compared to others. However EMR should not be advertising on their website that the First class lounge is open at St. Pancras, when it is not actually open. It is being used for extra staff facilities! So if you pay the extra for a First class ticket, you most certainly will not get your money’s worth.

Filled the right form with customer service, got email confirmation and no refund given. Sent email back..guess what? They can't see that reference number in their system. Absolutely ridiculous!!

Filled correct form for my refund. I received a response asking me for further information from a do not rely to email and no other contact details. Amazing

Never been first class, in fact I moved carriages for peace and quiet. Toss pot playing his music and video on his phone full volume. EMR employee wouldn’t tell them to turn it off as she knew him and his motley crue. Swearing continuously. No food choice other than biscuits. Joke. Should get rid of first class and call it EMR staff coach.

Absolute shower of s***. Train on 12/2/22 08:48 Boston to Leeds via Grantham was cancelled so had to get lift to Grantham to get connection. EMR denying refund due to ticket being used. These companies should not exist.

The Sheffield to Manchester train at 1543 today was totally overcrouded. About 8 of us were crammed in the area between coaches with more standing in the Isles. Will wait for a TPA Train next time, This croud are shocking.

Market rasen to lincoln _ sat near a man listening to video of swearing material, played loudly, no headphones, near kids hearing this, no staff about to stop this inappropriate behaviour, Lincoln to hykeham train was so packed, no seats, no masks, 2 carriages, never again, if this goverment wants us. To ditch cars, i suggest you sort out capacity and demand as. I felt unsafe, no staff, overcrowded, no masks, could not wait to depart the train, back to car i go!

I’ll never use this platform, delayed and unhelpful customer service. Don’t waste your money they won’t be able to resolve issues; promise a call back and never do!

Staff was impatient and rude in assisting customer. I'd rate 0 if it's possible.

Highly unpleasant, arrogant jobsworth staff working for a money grabbing organisation providing below par service. God forbid you try to take a slightly earlier service, all at ‘super off peak’ times (original booking and attempted service), on a completely empty train. ‘Get off or pay an additional £81 for a new ticket. Just doing my job’. Hope they all remember to be human at some point and don’t grumble if
Karma ensures they are treated in a similar fashion elsewhere in their lives

Cancelled delayed, utter crap, everytime my partner comes to me its an absolute nightmare. Company should be dissolved and sold to, a half blind canary could do a better job.
1 star only because trust pilot doesnt do zero.

Very few delays (max 15mins) from sheff -> Notts, usually lots of space for me to get work done. Occasionally gets very busy but i suppose that pays for the train. Not bad on an hour journey with few stops anyway. Sheffield to London also a great route, especially on the quiet evening routes. Very clean and warm trains. Really they're just basic clean warm trains that run on time, and at certain times they're comparatively cheap, what more do you want?

Awful service. Nottingham to Bottesford service Sat 11Dec at 1645, train was meant to stop at Bottesford and they even announced before Bottesford that 'next stop Bottesford' but the train did not stop, my daughter rang in a panic and I had to pick her up from Grantham. Logged a complaint, waited until today and when I rang EMR they claimed that the train did stop....why the h*ll I would make this story up and drive 20 minutes to Grantham to pick my daughter up? Absolute joke!!

I’ve never written a review for anything before but this sh*itshow of a train company has finally prompted it. Appalling number of delays and cancellations. Rotten old trains, miserable staff (probably justified given the incompetence of senior leadership). I’ve bought a bike to commute on instead because frankly, getting soaking wet at 7am in winter on a bike would be a better experience than relying on these halfwits

I have been taking a short train journey every morning from Kettering to Corby for the last two months and in those two months I have had 10 trains cancelled and several more trains late causing me to be late to work, I have had more cancelled trains in two months than 3 years previous down south, terrible service not reliable at all every single week there is cancelled or late trains

Paid for an overnight ferry from Belfast to Liverpool. Arrived at Lime St Station for the Nottingham train only to be told there was a strike. There was one train that would take nearly 5 hours and 1 return that would leave Nottingham at 4pm and reach Liverpool at 930pm. This would mean missing the Forest match (the reason for the journey) and our ferry home.
I've never encountered such poor service. Waste of a ferry fare. Nottingham Forest refunded match tickets, still waiting on refund from EMR despite an email and phone call
Terrible company.
I will be contacting credit card company if this us not refunded ASAP

Terrible service constant delays or cancellations

About as much use as a chocolate friggin teapot worst service out stuck in Crewe on a Saturday night and can't get back to derby

Very bad experience of emr trains slowest trains of the world and poor condition as well .

Nottingham to London and return. Mostly maskless passengers. Despite notices and announcements most passengers didn't bother with social distancing or wearing a mask. I had booked another return but decided to go by car instead; wrote to Customer Service a week ago and no reply. This is appalling customer service and a blatant disregard of customer safety.