The search service was good but the company providing the rental… The person signing us in for the car was incredibly pushy trying to sell the extra insurance. He lied and told us we had no insuran... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was encouraged to check-in early online to fast-track the collection process using a process called ‘Quick Pass’… At the counter, the Quick Pass button was not working and I had to wait almost a... See more
In large part my frustration is of my own making. I would offer up this advice... check your T&C's.. they cover every eventuality and use them to refuse just about everything. Personally I won't us... See more
Company replied
Took 3 attempts to book car. Hopefully I will get first two pending payments credited back to my account. Have used EasyCar a few times in the past and have never had such problems.
Company replied
Company details
Written by the company
Launched in April 2000 by Stelios, easyCar is built around the same principles as all easyGroup brands - the promise of outstanding value for money. A leading international car rental broker with a worldwide network of more than 45,000 car hire locations in over 170 countries, easyCar provides an easy and hassle free car hire experience.
Contact info
168 Fulham Road, SW10 9PR, London, United Kingdom
- +44 203 318 6960
- www.easycar.com
2.7
Poor
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Price is not final
This experience would have been enjoyable if Avis had not charged a fee on top of the price agreed with esasyCar.
August 15, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I paid for a car rental with easy car…
I paid for a car rental with easy car and I could not get the car due to not having a credit car. They transfer the service to a third party. I called them to get the money back and the AI was not very helpful. I am still waiting for the £150. Avoid
July 5, 2025
Unprompted review
Reply from easyCar
I regret that you feel this way about our service,
Unfortunately, to pick up the car, suppliers have different requirements as to what type of cards can be used to block the deposit amount. In this case, we offer on our website to filter the results to show only the suppliers that accept debit cards, since some of them do, but these requirements were also given to you before selecting the car on our website in a section called "important information". In order to confirm the booking, you would need to indicate to us that you have read and accepted these conditions by ticking the appropriate box. Also, we send an email called "travel reminder/checklist" close to the pick-up date, in which we advise you to check the mandatory documents and their requirements again.
I am sorry we cannot provide the solution you were hoping for on this occasion. I can assure you that it was reached in line with the Terms and Conditions of your rental agreement, and I trust that you can understand our position on this matter.
Best Regards,
Omar
Do not use. Took my money on booking but when I…
Took my money on booking but when I arrived at the car hire desk to collect my car they said they did not have any cars available and no alternative options. Then refused to refund the booking/hire fee. Total scam. do not use.
August 22, 2025
Unprompted review
Reply from easyCar
Dear Gareth,
We are very sorry to hear about the difficult experience you had at the rental desk. We understand how frustrating it is when a pre-paid car is not available.
Upon checking your booking, I can assure you that our dedicated team is actively investigating the issue you've raised. To help them expedite the process, kindly reply to the email you received with the required documents for their investigation. They will do their best to provide you with the most satisfactory resolution.
Thank you for your patience and your understanding.
Kind regards,
Haneen
Seamless collection of car
Seamless collection of car. Arrived just before the bus arrived dropping off 4 customers. The phone rang several times and was still treated attentively. Worked well under pressure. Would definitely use again.
August 18, 2025
Unprompted review
Very satisfying experience
We appreciated the friendly and helpful staff and the easy pick up and return of the car
July 29, 2025
Unprompted review
Zero stars!!!!
Zero stars!!!!! Was upsold insurance, guy didnt explain well at all. Claimed i stratched the car. Insurance didnt cover scratches they made me pay and extra £200 for useless insurance and £450 for scratch they wont even fix as the whole car was battered! So total cost was £890 for weeks rental. DO NOT HIRE FROM THEM!!!!
August 11, 2025
Unprompted review
Reply from easyCar
Dear Elizabeth,
We are very sorry to hear about the difficulties you faced at the rental desk. We understand how frustrating it is to encounter unexpected charges, and we sincerely apologize for the inconvenience this caused.
About the insurance, unfortunately, it was accepted and signed for at the rental counter, we won't be able to investigate this matter as legally the contract carries your signature, therefore the supplier won't accept the refund or dispute of this amount.
At Easycar, we facilitate car rental bookings through various suppliers, we do not directly operate the rental companies. Therefore, we are unable to provide direct compensation for issues that arise specifically at the rental desk. However, your input is important and helps us evaluate our partners to ensure a better experience for our customers.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Kind Regards,
Haneen
Hassle free service
Hassle free service. Car wasn’t very clean but did us fine.
August 9, 2025
Unprompted review
Excellent service and experience
Wide range of choices, we chose Hertz - Excellent and fast service at the airport, great car, easy to find pick up and drop off locations, highly recommend
August 6, 2025
Unprompted review
I would rate this company 0 stars if I…
I would rate this company 0 stars if I could. Biggest scam company I have ever come across. Was charged £180 (inc premium insurance) for a car I was never given. After weeks of chasing them for a refund, I was told I was not eligible as I did not meet the t&cs, ABSOLUTE SCAM AND AVOID AT ALL COSTS!!!
August 17, 2025
Unprompted review
Reply from easyCar
Dear Rayleigh,
We are truly sorry to hear about your frustrating experience and the difficulties you encountered.
We want to clarify that any charges for insurance or other products accepted and signed for directly at the rental counter become part of a legal contract between you and the supplier. This is why we are unable to investigate or dispute these specific charges, as your signature on the agreement legally validates them.
We understand this is not the solution you were hoping for, and we sincerely apologize for the inconvenience and disappointment this has caused.
Kind Regards
Haneen
Would be 0 stars
Would be 0 stars, made a booking they changed the collection location so we had to contact them to change the location, they had to rebook and charge us again confirming they had issued a refund for the first booking, 4 weeks later and hours of chasing still no refund, legal action seems to be the only way forward. Avoid at all costs a very crooked business with questionable practices
July 23, 2025
Unprompted review
Reply from easyCar
Dear Rob,
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@cartrawler.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best Regards
Haneen
Disgusted with Easycar
Disgusted with Easycar and their associations as a company to fraudulent businesses. They promote companies that you would expect they had vetted and deem as trustworthy, wrong!
Hired a car through them with a company call Wheego (also avoid) and on arrival to collect car were hugely scammed with additional fees. It is a massive fraud operation and on looking at reviews post booking I could have avoided. Lesson learnt. However Easycar will have had multiple complaints re this company and still choose to promote them and work with them. I have reached out to Easycar and they have been very quick to wash their hands of any responsibility. We booked through you, trusting as a company you only had affiliations with respectable and trustworthy businesses. Sadly not the case and also zero support when we have communicated with you for assistance. No customer focus or concern for how customers have been treated.
August 16, 2025
Unprompted review
Reply from easyCar
Dear Sarah,
We are very sorry to hear about the difficulties you faced at the rental desk with Wheego. We understand how frustrating it is to encounter unexpected charges, and we sincerely apologize for the inconvenience this caused.
At Easycar, we act as a travel booking platform that connects customers with a wide range of car rental suppliers. While we strive to ensure a smooth booking process, we understand that unforeseen issues can sometimes arise at the rental desk.
We want to clarify that while we facilitate car rental bookings through various suppliers, we do not directly operate the rental companies. Therefore, we are unable to provide direct compensation for issues that arise specifically at the rental desk. However, your input is important and helps us evaluate our partners to ensure a better experience for our customers.
If you wish to pursue your concerns further, we recommend contacting Wheego directly to discuss the matter with them. You can find their contact information on your booking confirmation or on their official website. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Kind Regards,
Haneen
In large part my frustration is of my…
In large part my frustration is of my own making. I would offer up this advice... check your T&C's.. they cover every eventuality and use them to refuse just about everything. Personally I won't use the company / subsidiaries again. Go for a more trusted car hire company. Its worth it ! I'm still in dispute and the comms is really poor from the broker they use CAR TRAWLER. This broker i wont also use again. My experience of going through the hire and comms prior to the hire are positive and the information was informative and clear.
* As an update. Ive recieved the reply below. A solution to my issues was offered, and a compromise reached. I would reiterate that when you book car hire, please double-check everything and account for the time difference to where you land. This is more for the inexperienced hirers such as myself.
July 24, 2025
Unprompted review
Reply from easyCar
Dear Mark,
We are sorry to learn that you are unhappy with the services provided. I would like to clarify that our Terms & Conditions are available to view for your own convenience as well as to help you in finding the perfect car rental option. We only expect that you familiarize yourself with this information prior to selecting a car rental option to suit your needs.
Please accept our sincerest apologies for the difficulties you encountered and check your email inbox for an exception we have provided. We take your feedback seriously and will use it to provide a clearer communications in the future. Thank you for your understanding.
Kind Regards,
Haneen
My partner was upsold additional fees…
My partner was upsold additional fees when they picked up the car despite what it says on the easycar website. Easycar absolved themselves even though the booking was made with them. Absolutely stitches us up as we needed the car. Avoid like STDs!
Update: having already spoken to their customer services at length multiple times, they have offered an email address to contact in response to this review... even though they have the booking details?!
August 13, 2025
Unprompted review
Reply from easyCar
Dear Dubdisk,
Thank you for your feedback. I understand your disappointment and frustration, and I apologise for the experience you had.
To help me understand and resolve the issue, please send your booking number and a detailed description of what went wrong to hello@e.easycar.com.
I look forward to assisting you.
Sincerely,
Zaghloul
I hired a car through easycar
I hired a car through easycar, to collect from Goldcar at Reus airport. On arrival the Goldcar rep was not interested in even looking at the easycar paperwork. Insisted that I paid 1100euro deposit and upgraded to a bigger car as the only car he had available was a Mitsubishi Colt. I hired a VW Polo or equivalent. I already had excess insurance through easycar but he wasn't interested and insisted I paid the 1100euros on a credit card. I refused to pay the 1100euros and told him I didn't have a credit card. He then changed his mind and told me I would have to opt for another package costing an additional 420euros on top of the easycar hire I had already paid £218. An absolute farse. I have complained to Easycar and asked for a refund.
My reply to Easycar:
The Gold car rep said he had all the info on his screen and didn't need to see the paper work from Easycar. So he would have known that I had already purchased excess cover but still told me I needed extra cover as that was part of the upgrade package. Is that not mis-selling if I didn't need it.
August 5, 2025
Unprompted review
Reply from easyCar
Dear Peter,
I am sorry to hear that you faced additional charges from the supplier.
Unfortunately, since the insurance was accepted and signed for at the rental counter, we won't be able to investigate this matter, as legally the contract carries the customer's signature; therefore, the supplier won't accept the refund of this amount.
Best Regards,
Zaghloul
High cost, rubbish car
For what I paid the car was poor quality, high millage, dented, no sat nav, no water for the windscreen wipers, fag burns on the seats and was not sure it would make the journey we needed to make
August 2, 2025
Unprompted review
Reply from easyCar
Dear Nicholas,
I regret that you feel this way about our service.
Please accept our sincerest apologies for the difficulties you encountered during your recent car rental. We understand how frustrating this experience must have been, and we sincerely apologise for any inconvenience caused.
At Easycar, we act as a travel booking platform that connects customers with a wide range of car rental suppliers. While we strive to ensure a smooth booking process, we understand that unforeseen issues can sometimes arise at the rental desk.
We want to clarify that while we facilitate car rental bookings through various suppliers, we do not directly operate the rental companies. Therefore, we are unable to provide direct compensation for issues that arise specifically at the rental desk.
We value your feedback immensely and will share your concerns with the supplier directly. Your input is crucial in helping us improve our services and ensure a better experience for all our customers.
If you wish to pursue your concerns further, we recommend contacting the supplier directly to discuss the matter with them. You can find their contact information on your booking confirmation or on their official website.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Regards,
Zaghloul
Very pleasant experience overall…
Very pleasant experience from the time we arrived to dropping off car, better than expected overall and better than other big brand rental companies I have used before. I will use this company every year if the prices remain competitive!
July 31, 2025
Unprompted review
Scam – Booking Cancelled, Charged €600 Extra!
On the day of our flight, we were informed of a 2-hour delay and called EasyCar to confirm our booking. They said it was fine but warned of an extra fee if we arrived after 11 p.m.
We landed at 10:45 p.m., reached the rental desk just before 11, and tried calling several times on the way – no answer. Once there, the manager was called for unclear reasons. After waiting an hour, we were told our booking had been cancelled without notice and our payment was lost.
Our only option, late at night with no taxis available, was to make a new booking for €600 more. The next day, EasyCar refused to help or refund us.
Extremely poor service – avoid at all costs.
July 21, 2025
Unprompted review
Reply from easyCar
Dear Marloes,
I regret that you feel this way about our service.
We are deeply sorry to hear that you are unhappy with the outcome of your complaint case. Please be advised that our Post Rental Experts work in investigating your case in order to provide a fair and just outcome to all parties involved.
I would recommend you read through the email resolution provided which would explain the reason for this outcome. If you are still unhappy, you may reopen the case and provide further supporting documents to support your claim, otherwise we will be unable to move forward with the complaint.
Best Regards,
Hala
What a terribly incompetent company.
What a terribly incompetent company.
We had a delay with our airline, which we reported to EasyCar, and we were told this would not be a problem.
When we arrived at the rental company at the airport, we were told that the booking had been cancelled because we arrived too late.
In the middle of the night, the three of us women were standing in a dark corner of the airport waiting for the manager to arrive. There was really only one option (no choice!), which was to make an entirely new booking and rent a new car, as there were no taxis available. Out of sheer necessity, we accepted the new booking.
EasyCar will not refund us because, according to them, we signed the rental terms and therefore agreed to it.
So, we ended up paying twice, and I think we’ve already sent about five emails to the company trying to get our money back. Each time, they tell us again that we won’t be getting a refund.
Do not rent a car through this company!!
July 21, 2025
Unprompted review
Reply from easyCar
Dear Mieky,
I regret that you feel this way about our service.
We are deeply sorry to hear that you are unhappy with the outcome of your complaint case. Please be advised that our Post Rental Experts work in investigating your case in order to provide a fair and just outcome to all parties involved.
I would recommend you read through the email resolution provided which would explain the reason for this outcome. If you are still unhappy, you may reopen the case and provide further supporting documents to support your claim, otherwise we will be unable to move forward with the complaint.
Best Regards
Hala
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.